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Thread: Great customer service - Powerful UK

  1. #1
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    Great customer service - Powerful UK

    You just have to shout out when someone gives incredible customer service.

    Last weekend I ordered from Powerful UK a new product they have just released for the RRS being,
    Range Rover Sport L494 Rear Tailgate LED Light Strip - for vehicles WITH reverse camera


    Today I received this email:

    "We have received two reports of problems with the first batch of the Tailgate Light Strips that we have sold. On investigation the problem is due to water ingress into the light unit.

    The water leak is due to a missed sealing operation around the silver screws on the rear of the light at the factory. When water gets into the light it results in some partial illumination of the light strip, even when the tail lights are not in use.
    This is clearly unacceptable and we are working with our supplier to rectify this issue. More details of the problem are shown in this video: light bar problem - YouTube.

    We sincerely apologise for any problems that this issue may cause you.

    If you have not fitted the strip we do not recommend that you fit it.
    If you have already fitted the strip we suggest that you disconnect the wires and / or remove the item.

    We plan to develop a fix for this issue which will involve sealing the screws and will send you a video update in due course.

    As this item does not meet our quality standards we will give you a full refund for your item, your refund will be made within the next 24 hours.

    We do not wish to inconvenience you further by asking you to return the light to us, although if you do wish to return it to us please let us know and we will arrange collection."


    You can't beat that for service. That's what makes for a successful business and one that deserves support.
    2017 L494 RRS SDV8 HSE. Sound system upgrade, 2018 facelift rear spoiler, tail lights and grille upgrades. Cambo Trans. Re-Map.
    2013 Discovery 4 HSE 3 Ltr V6 - sold

  2. #2
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    Agree, these guys back their gear 100%

  3. #3
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    LRD414 is offline Super Moderator Subscriber
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    I have put a set of the PowerfulUK interior LEDs in both the D3 and D4. Not cheap but way better than the eBay ones previously used in the D4 and like night and day compared to factory light bulbs. Also swapped to a set of their D4 taillights for the D3. Too early yet to say re long term quality but excellent so far. Also very happy with the bonnet vinyl installed on both.

    Great service and efficient shipping too, even in the current climate.

    Cheers,
    Scott

    D4 TDV6 MY14 with Llams, Tuffant Wheels, Traxide DBS, APT sliders & protection plates, Prospeed Winch Mount w/ Carbon 12K, Mitch Hitch & Drifta Drawers
    Link to my D4 Build Thread
    D3 2005 V8 Petrol
    Ex '77 RRC 2 door. Long gone but not forgotten.

  4. #4
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    Agree

    Also agree happy customer of theirs, have bought stuff from them incl the bonnet wrap which came here in lightning speed, they are excellent, customer service is outstanding, communication after a purchase excellent, lots of emails to say whats happening with your purchase and great products and video's to support what they do. thumbs up Powerful Uk. (no connection to them just a happy customer)
    Land Rover

  5. #5
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    Quote Originally Posted by LRD414 View Post
    I have put a set of the PowerfulUK interior LEDs in both the D3 and D4. Not cheap but way better than the eBay ones previously used in the D4 and like night and day compared to factory light bulbs. Also swapped to a set of their D4 taillights for the D3. Too early yet to say re long term quality but excellent so far. Also very happy with the bonnet vinyl installed on both.

    Great service and efficient shipping too, even in the current climate.

    Cheers,
    Scott

    Looks great Scott, i do like the bonnet decal more and more

  6. #6
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    Quote Originally Posted by Eric SDV6SE View Post
    Looks great Scott, i do like the bonnet decal more and more
    Agree - looks great. To ask a dumb question - does it serve a practical purpose, or is it just a pretty thing?
    2010 TDV6 3.0L Discovery 4 SE, Alaska White, GME XRS-330c, IIDTool BT, Traxide D3-DU Dual Battery Kit, Apple CarPlay, Power and Heated Seat retrofit, Rhino Rack Batwing Awning (Part time install), BFG KO2 for play

  7. #7
    LRD414's Avatar
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    Great customer service - Powerful UK

    Quote Originally Posted by veebs View Post
    Agree - looks great. To ask a dumb question - does it serve a practical purpose, or is it just a pretty thing?
    Other than looking cool it reduces sun glare from the bonnet, which tends to get quite bad when driving west for extended periods.
    For the D3 it's also hiding uv damage to the paint; cheaper than respray.

    Cheers,
    Scott
    D4 TDV6 MY14 with Llams, Tuffant Wheels, Traxide DBS, APT sliders & protection plates, Prospeed Winch Mount w/ Carbon 12K, Mitch Hitch & Drifta Drawers
    Link to my D4 Build Thread
    D3 2005 V8 Petrol
    Ex '77 RRC 2 door. Long gone but not forgotten.

  8. #8
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    Im fairly tall (6'2") and dont find the glare off the bonnet an issue, as the seating position puts me quite high in the car, even with mine being a fuji white version, i just reckon it looks cool.

  9. #9
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    My Piano Black Wood and Perforated leather steering wheel arrived today 3 days!

  10. #10
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    Yep, I've bought their LED DRL/fog light combos for both our D4's and been very happy with.
    Mine - modified MY03 LT L318 Discovery 2a HSE Td5 15P
    Hers - MY12 L319 Discovery 4 2.7L TDV6
    Dads - MY12 L319 Discovery 4 2.7L TDV6
    Sister-in-laws - MY98 LJ Discovery ES 3.9L V8

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