Thread: D3 Warranty "No Problem"

Originally Posted by landyfever

The windscreen pillar trims fall off because 'windscreen fitters' put them back on without clips & incorrect clips .
All the cars I've repaired with loose A pillar trims have had windsceens replaced previously.
If the trims are refitted with the correct clips (new ones) they don't come off.

Not so! I had replaced my clips in their entirety (with the 'new' ones) a couple of times before putting in the screw. Admittedly it's windy around here, but I've never had a windscreen replaced. Inserting a screw solved the problem.

This is what the ACCC says about a voluntary warranty. I think the 'good faith' replacement was a case of LR complying with their consumer obligations. The manufacturers warranty makes it easier to deal with an issue, so it does have value but just because your warranty has run out doesn't mean you shouldn't be hammering on LR's door. A vehicle should last a decade without any major issues IMHO.

How long do consumers’ statutory
rights apply?
Statutory rights are not limited to a set time
period. Instead, they apply for the amount of time
that is reasonable to expect, given the cost and
quality of the item.
This means a consumer may be entitled to a
remedy under their statutory rights after any
manufacturer’s voluntary or extended warranty has
expired.
For example, it is reasonable to expect that an
expensive television should not develop a serious
fault after 13 months of normal use. In this case,
the consumer could argue the item was not of
merchantable quality and ask for it to be repaired,
even if the manufacturer’s voluntary warranty had
expired.

http://www.accc.gov.au/content/item....%20refunds.pdf