Thread: Am I unreasonable ?

Originally Posted by Jesse B

Jamo, I know they say the proof of the pudding is in the eating, and I'm well aware I've only had a taste thus far - but I'd have to say I've been pretty impressed with the service I've had from the local dealer here in Albany.

They may have changed some staff since I was there last. I went for a wheel alignment issue in late 2006 and early 2007.

I should have only had to go once, but it took them three goes to get it right (at 1100km return, several days away from work, accommodation expense etc).

It was the service manager(s) who failed me. Despite having 6 weeks notice originally and then 3 weeks between the first and second visits, they still couldn't manage to order in the parts required. They knew how far I had to come, they knew what was required, but they couldn't organise it.

Only the first visit, they not only tried to deny that a TSB existed, they also tried to deny the existence of the GTR!

Maybe that particular service manager is no longer there. In mitigation, the actual mechanical work was good.

But I haven't got the time and money to waste on someone elses inability to manage.

This isn't a rant, it's just a statement of facts.

As my uni maths lecturer would say: "first time could be a mistake, second time could be a coincidence, third time must be right"

Product knowledge makes a big difference. Gary was at the front desk at Alto, really good. He is now the worshop manager so you have to get past the new know nothings at the front. They try hard to give service but knowledge comes with time.

Well, yes dealer rang back
Told me car was booked in yesterday but I didnot take it there
Reminded him needed parts & he did not get back to me.
" yeah sorry,but what day next week "
When will ya have parts ?
OH YES..... " I'll have to get back to you"
At least LRA got him to ring me back.
Fair dinkum, it would be hilarious if it wasn't happening to me.
I think I'll call them the Circus Dealership, they have already got a clown
See if they ring back.
Cheers ( at least they rang ) Ken

Originally Posted by Jamo

Maybe that particular service manager is no longer there. In mitigation, the actual mechanical work was good.

I'm hoping he's not (service manager) - and that it still is (mechanical work)!

Hey Roamer - hope you can take some satisfaction from knowing that your PITB experience is keeping us entertained! If only you had ten bucks for every time they were going to call you back. At least you still have a sense of humour!

I 'm glad your amused by my dilemma, it also keeps me occupied while I sit beside the phone awaiting their call,(I'm sure they will get back to me)
OHHH gotta go phone ringing, it will be the dealer getting back to me....
.................................................. .................................................. .................................................. .................................................. ................................. No just my specialist checking on my blood pressure.

Roamer stick with it! I agree with with the statement "car is great but the service makes it ......" That is so on the money and makes owning a car great or 'insecure'. Next time they say they are going to ring you back, make them give you a date and an approximate time even if it is to say they are still waiting for the parts! As a repeat customer they should be taking at least 5 mins of their time to call you.

It is the lack of respect for the customer that annoys me!

Originally Posted by roamer

Well, yes dealer rang back
Told me car was booked in yesterday but I didnot take it there
Reminded him needed parts & he did not get back to me.
" yeah sorry,but what day next week "
When will ya have parts ?
OH YES..... " I'll have to get back to you"
At least LRA got him to ring me back.
Fair dinkum, it would be hilarious if it wasn't happening to me.
I think I'll call them the Circus Dealership, they have already got a clown
See if they ring back.
Cheers ( at least they rang ) Ken

G'Day roamer,that mob up your way sound like the Mickey Mouse Club...Hey?
Cheers,
John.

Originally Posted by CaverD3

Product knowledge makes a big difference. Gary was at the front desk at Alto, really good. He is now the worshop manager so you have to get past the new know nothings at the front. They try hard to give service but knowledge comes with time.

Spot on Caver,
It's a new guy on desk, had the D3 in this dealer before and service was brilliant, at desk (was a multi tasking girl), and in the workshop the techs were great and hopefully still are, just cann't get car and parts at the same time in the workshop for them to have ago.
Salesman never got back to me either, 2 discos in 2 1\2 years, but no more.
They must be keeping overheads down, phone bills can get out of control.
that's why the D4s are so cheap.
Oh well lucky its a 3 yr warranty
Cheers Ken