JLR ordered to pay back $283K to buyer of L405

I say good on the "duchess" a.k.a. Sally, and I hope she is awarded costs in the next court case. Aus really needs a lemon law, and perhaps govt's of all ilks will be more likely to consider it, now that the whole car manufacturing (as opposed to components) industry has been off shored. However, I'm unfamiliar with the size of political donations made to the major parties by dealerships and/or lobbyists, if any, although a replacement/refund should be for the manufacturers account. That being said, I don't recall donations by foreign entities being outlawed yet.

Well this just goes to show, things have not changed.

I and my family have had 11 years of hell thanks to LRA and it is because my wife and I bought a new Range Rover that turned out to be unroadworthy from the day I drove it out of the showroom and as has been demonstrated in this thread, the only way I to, could have FORCED LRA to honour the warranty I paid for, was to take them to court and I was advised at the time, this would be at a cost of at least $100,000, some thing that I did not have, and LRA knew that.

While I am in the process of compiling a submission to the ACCC, this will not help me in any way, but it may bring attention to the way LRA treats it’s customer.

I am sure many of the manufacturers/importers behave like LRA, but LRA is by far one of, if not, the worst to try to deal with when things go wrong with your Land Rover.

LR in the UK, contacted LRA and asked them to fix my RR, but LRA just continued to refuse to do anything.

But this is not just about each single incident because LRA even rufuses to carry out safety recalls that are carried out in North America, Europe and the UK.

And there is nothing more dangerous than the way a Land Rover alternator can fail, causing a catastrophic vehicle failure.

At this very time in the USA, Ford has a recall of 1.5 million cars because of a software issue that causes the motor to stop, while the vehicle is being driven, and you can’t restart the motor. This is exactly what happens with a large number of Land Rovers when the alternator fails.

It’s long overdue for LRA to be held responsible for their vehicles.

Land Rover in the U.K. does not have a reputation for being customer centric if you have a problem once you have driven off the show room floor. Their response is the same as most other manufacturers here. If you have a problem and cannot sort through the dealer then go to manufacturer they just tell dealer to sort at the dealers cost. So you can imagine how keen they are to assist.

Have never seen a UK dealer who supported their customers like Subaru in Australia. Do know of importers here who use Subaru Australia as where they want their dealers to be but not prepared to put in the resources it requires so it never happens

Then land rover in korea has been ordered to recall/fix 16,000 vehicles, mainly due to crankshaft failures in diesels.

Jaguar Land Rover to recall over 16,000 trucks

How long before there is a class action in Oz, UK , USA, or china?

fred

Defender adapter shaft failures? ...how many?

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Originally Posted by Zeros

Defender adapter shaft failures? ...how many?

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Every Defender built after '07,thats how many,definitely not a well engineered fit for purpose design.[tonguewink]

But as its not really a safety issue,i suppose they don't give a rats...

In fact the actual design shows they didn't really care either.

Quote:

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Originally Posted by scarry

Every Defender built after '07,thats how many,definitely not a well engineered fit for purpose design.[tonguewink]

But as its not really a safety issue,i suppose they don't give a rats...

In fact the actual design shows they didn't really care either.

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Could very well be a safety issue if you loose drive on a road with out a emergency stopping lane with a B double bearing down on you doing a 100 ks behind you[bighmmm]

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Originally Posted by rangieman

Could very well be a safety issue if you loose drive on a road with out a emergency stopping lane with a B double bearing down on you doing a 100 ks behind you[bighmmm]

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That horrific scenario doesn't even bear thinking about, but I made up my mind not long after taking delivery of my D1 facelift that I would never buy another of their vehicles & that was purely based on Dealer attitudes & ripoff Servicing & Parts charges.


Since then I bought a '66 S2A. I know I know, you don't have to say it.[happycry]


My next vehicle will be a Suby.

This is pretty typical one sided journalism as usual.

If they reached out to JLRAU they would have learned that the couple were offered a refund of the car months ago but they turned it down because they wanted a refund of the car they bought plus a free Range Rover Sport!

So what they won at this tribunal was only what was already offered to them.

They are still pursuing legal costs plus the cost of purchasing a car for the woman because she needed to tow her horses around. They own a Holden Dealership so are hardly regular battlers.

If they win the next part of the case it will be more of a story. I really hope they don't because they seem like the bad guys in this story to me. I doubt they will win though as there are some people coming forward exposing the shady practises of this couple in the past.

If this is the case Sean, then I hope they have a hard time of it but it is still nice to see a shady company like LRA getting a bit of their own medicine for a change.