As weeds said.... please avoid naming people or businesses.
My personal observation, would suggest those that stayed calm and kept their dealings with JLR out of all social media, including forums, seem to have generally better outcomes.
Lets not publicly name dealers (name and shame rules)
On a side note to the OP be careful what you post as i’m lead to believe Land Rover poke there nose in here from time to time.
Last edited by weeds; 29th May 2018 at 02:07 PM.
As weeds said.... please avoid naming people or businesses.
My personal observation, would suggest those that stayed calm and kept their dealings with JLR out of all social media, including forums, seem to have generally better outcomes.
Mark
Of all the things I've lost, I miss my mind the most
2015 TDV6 D4.... the latest project... Llams, Traxide, Icom 455, Tuffant Kimberleys and Mofos.... so far.
2012 SDV6 SE D4 with some stuff... gone...
2003 D2a TD5...gone...
2000 D2 V8...gone...
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experience shows this hasn't proven to be the case in the vast majority of cases i am aware of, and thats a few.
we have no name and shame rules to not only protect the system but to protect people from themselves in many cases.
no harm in PM'ing the OP to get details, long as they dont land in a public place here...
1998 Discovery 300TDi Manual SE7
1996 Discovery 300TDi Auto
2012 SZ Territory TX 2.7TDCi
"Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
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Because they will continue to try wiggle out of it until legally forced to.
REMLR 243
2007 Range Rover Sport TDV6
1977 FC 101
1976 Jaguar XJ12C
1973 Haflinger AP700
1971 Jaguar V12 E-Type Series 3 Roadster
1957 Series 1 88"
1957 Series 1 88" Station Wagon
Most aren’t like that... especially during:
A) A Service
The warranty period
Hypothetically - the only way they could even remotely hope to avoid it would be if there was one of the following:
A) failed to service to schedule.
modified the ECU
But in this case, assuming all was as presented the client is the only one with a chance
Consumer law seems pretty clear, but the issue is getting it enforced.
I can finally disclose what happened with my car.
After being told they blew up the engine, turbo, big end had let go etc, after 2 months of it being in the shop, I was told that it was not the case and didn’t need a new engine! After misdiagnosis after misdiagnosis, they then advised that the mechanic simply never drained the oil, and then filled the engine with new oil, and it just couldn’t operate properly.
As I said, they had my vehicle in the shop for 8 weeks and it was due to negligence. Plain and simple.
The customer service was something I’ve never witnessed before in my life for such a premium brand that was under warranty. It was NON EXISTENT. Never in my life will I take it back to that dealership, and even dealing with JLR Australia at a corporate level was nothing short of poor.
I just wish to say thanks for everyone’s opinions, input etc. Case is closed.
Difficult to understand how a dealer's service depart can misdiagnosis an engine having ~12l of oil in it. The oil level sensor should have raised an 'overfull' error.
Are you saying after just draining and refilling with the correct oil quantity the engine is now fine?
2011 D4 3.0 SDV6
1999 D2 V8, in heaven
1984 RRC, in hell
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