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Thread: Land Rover dealership blew up my engine!

  1. #61
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    Land Rover dealership blew up my engine!

    Lets not publicly name dealers (name and shame rules)

    On a side note to the OP be careful what you post as i’m lead to believe Land Rover poke there nose in here from time to time.
    Last edited by weeds; 29th May 2018 at 02:07 PM.

  2. #62
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    As weeds said.... please avoid naming people or businesses.

    My personal observation, would suggest those that stayed calm and kept their dealings with JLR out of all social media, including forums, seem to have generally better outcomes.
    Mark

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  3. #63
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    Quote Originally Posted by Gregz View Post
    Perhaps the prospect of an even more tarnished reputation among forum members (and loss of future sales) might assist in prompting them into action.
    experience shows this hasn't proven to be the case in the vast majority of cases i am aware of, and thats a few.

    we have no name and shame rules to not only protect the system but to protect people from themselves in many cases.

    no harm in PM'ing the OP to get details, long as they dont land in a public place here...
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  4. #64
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    Quote Originally Posted by Boeing727 View Post
    They still haven’t accepted responsibility for the damage.
    Huh. It broke during a service.. how is it not covered by warranty?

  5. #65
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    Because they will continue to try wiggle out of it until legally forced to.
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  6. #66
    Tombie Guest
    Quote Originally Posted by garrycol View Post
    Because they will continue to try wiggle out of it until legally forced to.
    Most aren’t like that... especially during:
    A) A Service
    The warranty period

    Hypothetically - the only way they could even remotely hope to avoid it would be if there was one of the following:
    A) failed to service to schedule.
    modified the ECU

    But in this case, assuming all was as presented the client is the only one with a chance

  7. #67
    DiscoMick Guest
    Consumer law seems pretty clear, but the issue is getting it enforced.

  8. #68
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    I can finally disclose what happened with my car.

    After being told they blew up the engine, turbo, big end had let go etc, after 2 months of it being in the shop, I was told that it was not the case and didn’t need a new engine! After misdiagnosis after misdiagnosis, they then advised that the mechanic simply never drained the oil, and then filled the engine with new oil, and it just couldn’t operate properly.

    As I said, they had my vehicle in the shop for 8 weeks and it was due to negligence. Plain and simple.

    The customer service was something I’ve never witnessed before in my life for such a premium brand that was under warranty. It was NON EXISTENT. Never in my life will I take it back to that dealership, and even dealing with JLR Australia at a corporate level was nothing short of poor.

    I just wish to say thanks for everyone’s opinions, input etc. Case is closed.

  9. #69
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    Quote Originally Posted by Geedublya View Post
    Yes it is inconvenient, no it won't devalue the car.

    It is likely that they overfilled the oil and it had a runaway event. This isn't unknown and isn't helped by the lack of a dipstick.
    If they overfilled it as they told you it is possible that it was damaged but they perhaps forgot to mention that or repaired it anyway without an explanation.
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  10. #70
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    Quote Originally Posted by Boeing727 View Post
    After being told they blew up the engine, turbo, big end had let go etc, after 2 months of it being in the shop, I was told that it was not the case and didn’t need a new engine! After misdiagnosis after misdiagnosis, they then advised that the mechanic simply never drained the oil, and then filled the engine with new oil, and it just couldn’t operate properly...
    Difficult to understand how a dealer's service depart can misdiagnosis an engine having ~12l of oil in it. The oil level sensor should have raised an 'overfull' error.

    Are you saying after just draining and refilling with the correct oil quantity the engine is now fine?
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