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Land Rover assist is 3rd party. Land Rover Warranty is direct. My issue is I purchased from a Sydney dealer, local dealer did not have the vehicle I wanted. My car is in Tamworth as this was the closest dealer and I do not know them. I am supposed to be contacted by Donna from Land rover but so far no contact. I could be without transport for some time as a replacement vehicle isn't guaranteed.
How's your relationship with you local dealer? I would have a word with them to see what your options are around getting the car back there? No doubt you will need to be back home before the work can be done so i would think that that LRA would have a responsibility to get the car back to you one way or the other. Perhaps this can be done prior to work starting so that everything happens closer to home with a dealer you have an existing relationship with...assuming that is what you would prefer.Quote:
Originally Posted by Bails
I have had two dealings with Land Rover Assist and they were both positive. The twice failing park brake in our D4 and living 300km from the dealer which didn't want to help me, using assist was the best choice.
Both times they freighted the car to the dealer and both times we had a hire car for the duration. The only down side to the hire car was the choice. First time was a camry, second time was a pajero - due to Thrifty being the only company where we lived. LRA try to provide a vehicle similar for less disruption. Had there been a Europcar, we would certainly had a DS or something.
The only negative I could take from both situations was each time an initial call to find out more needed to be made about the status of the repair. First time the case manager phoned every day with an update, second time twice a day as they were putting the pressure on the dealership to make the repair, of which was told by the dealership two weeks they were busy, ended up being less than a week and they pushed it ahead of other work.
I do believe though that had we been closer to the dealer down here, we would have had a LR product, where up there, the dealer wouldn't have offered us a taxi fare.
So far the assist side of things has been great. Also the dealer in Tamworth and the service Guy "Aron "have been able to get back to me as promised. The bit that has so far let down my experience is Land Rover Australia. I did get a survey and would have scored the outcome better had Donna from Land Rover CRC bothered to contact me.Quote:
Originally Posted by Konradical
I am only after info as to process, I am not upset about the breakdown but I would like to understand what is to happen and what LRA are doing to sort the issue. As I will be searching for a new vehicle in a year I can't understand why LRA aren't more proactive, seems that culture is a problem and perhaps this starts at the head?
As an owner of many Euro vehicles I expect that some time during ownership there will be slight issues no matter what the brand, what makes or breaks the brand is how the issues are handled.
fullfatrr.com - View topic - Broke again
Bit of an update, got a call from James at LRA, said that the part is 5 weeks away. I said I hope they add 5 weeks to my warranty? Donna did try to contact me but had an incorrect phone number as it turned out so the contact was fairly prompt which is nice to see. Hope I can get more details about timing etc. James did say I can keep the compass car, a discovery sport, which compass claims is a "prestige" vehicle. Pretty happy this has happened under warranty , not too happy about the time to fix as this is a vehicle I use for business.
That's good. How's the Sport?
The disco sport is a small buzz box. About as good as a Kia !Quote:
Originally Posted by DiscoMick
Had another conversation with LR CRC and the contact Bill was very helpful. I asked if he would check if the car was under cover and out of direct sunlight. He said he would and would e-mail me the info. Good news was the e-mail got to me with news car under cover, it is in Tamworth which is bloody hot, and better news is the fix may be done in two weeks. Just getting the updates and info made me feel special and as if someone actually cared.
So it is wait and ten work out how to pick up the car.
Always amazing how a part sourced through the dealer network takes weeks to arrive, yet you can order the same parts over the Internet, and have it here in a few days!
Yep, absolutely astounding, especially on a part like that. You would think that they would have at least one of everything in the country at all times.Quote:
Originally Posted by donh54
I was earlier going to suggest importing the parts but thinking about it for a microsecond realised that this solution would not play well with the warranty process.