Page 1 of 3 123 LastLast
Results 1 to 10 of 30

Thread: Limp home then Land Rover Assist

  1. #1
    Join Date
    Nov 2013
    Location
    Wollongong
    Posts
    282
    Total Downloaded
    0

    Limp home then Land Rover Assist

    Got a fault which developed to a Red DFP warning and limp home mode. Got to Moree and had LRA organise getting car picked up. Service from LRA was very good. Think my issue is high pressure turbo side leak but will provide more detail as it comes to hand.

  2. #2
    Join Date
    Apr 2010
    Location
    Gosford, NSW
    Posts
    345
    Total Downloaded
    0
    Hi Bails,
    That's not great news.... hope it works out ok for you, and that the fix is quick. Where did they take the car to? Did they leave you in Moree ? Hope you found some shade / air-con.
    ...Greg
    Gone - RRS SE SDV6 with Dynamic MY15.5 Yulong White, with LLAMS

  3. #3
    Join Date
    Nov 2013
    Location
    Wollongong
    Posts
    282
    Total Downloaded
    0
    Taken to Tamworth
    Moree area known to me so no issue.

  4. #4
    Join Date
    Nov 2013
    Location
    Wollongong
    Posts
    282
    Total Downloaded
    0

    Some details

    OK fault caused by oil getting into the turbo actuator and causing electrical issues and random faults. The oil leak is a known issue and there are replacement parts that fix this. The Bad is the parts aren't available at the moment and may take several months to arrive in Australia. seems new turbo, exhaust manifold and other plumbing is required. Hope I get a good replacement vehicle.

  5. #5
    Join Date
    Apr 2010
    Location
    Gosford, NSW
    Posts
    345
    Total Downloaded
    0
    Good to hear that they have gotten to the bottom of it. bad news about the delay - you would think that for a 'known issue', they would keep at least 1 set of replacement parts in country. Or, if not in country, then just a courier flight from UK.
    Gone - RRS SE SDV6 with Dynamic MY15.5 Yulong White, with LLAMS

  6. #6
    Join Date
    Nov 2013
    Location
    Wollongong
    Posts
    282
    Total Downloaded
    0
    Interesting how this warranty work will work out. The dealer that the car was towed to was very good in getting back to me. Assist was good in organising me for travel and a hire car. What I now want to know is who is handling the issue? I was told that I would get a case manager from Land Rover, but so far no info. I still am to get a Land Rover vehicle to replace but no further info on this as yet. If anyone has contact info for Land Rover Australia I would like it so I can just get up to date info etc.

  7. #7
    SBD4's Avatar
    SBD4 is offline A Keeper of the TGO Gold Subscriber
    Join Date
    Dec 2011
    Location
    Bundeena
    Posts
    2,804
    Total Downloaded
    0
    Quote Originally Posted by Bails View Post
    Interesting how this warranty work will work out. The dealer that the car was towed to was very good in getting back to me. Assist was good in organising me for travel and a hire car. What I now want to know is who is handling the issue? I was told that I would get a case manager from Land Rover, but so far no info. I still am to get a Land Rover vehicle to replace but no further info on this as yet. If anyone has contact info for Land Rover Australia I would like it so I can just get up to date info etc.
    My circumstances were slightly different to yours in that I initiated my claim through my dealer and was not away from home like you. I had nothing to do with LRA, the warranty was handled completely by the dealer with them updating me on progress. I had an intermittent issue with my D4 so it was in numerous times sometimes weeks at a time, they gave me another D4 to drive but I think that was likely due to the good relationship I had with them. I was 100% happy with how everything was handled.

    Sometimes dealing with LRA directly has it's issues. I would definitely try to get friendly with the dealer that is doing the work so they can "put face to the car" and you can get first hand info about what is happening to it. If they feel connected to you then hopefully they will go in to bat for you if needed. I suspect all will go fine.

    Good luck with it all.
    Cheers,

    Sean

    “Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” - Albert Einstein

  8. #8
    DiscoMick Guest
    Is it the case that there is a warranty company between LRA and the dealer, to protect LRA from direct liability, so the dealer is actually dealing with the warranty company, not LRA directly?

  9. #9
    SBD4's Avatar
    SBD4 is offline A Keeper of the TGO Gold Subscriber
    Join Date
    Dec 2011
    Location
    Bundeena
    Posts
    2,804
    Total Downloaded
    0
    Quote Originally Posted by DiscoMick View Post
    Is it the case that there is a warranty company between LRA and the dealer, to protect LRA from direct liability, so the dealer is actually dealing with the warranty company, not LRA directly?
    I think that is the case for 3rd party extended warranties but I'm pretty sure that the original factory warranty is direct with LRA. I'm not sure what the situation is with extended "factory" warranties purchased at time of vehicle purchase (such as mine was). I am about to find out as it goes in on Monday to have a leaking shock fixed (apparently a known issue)... I will be pushing for all four to be replaced. I am less than a month and 10,000 kms over the 3 year/100,00km factory warranty so would have expected them to do a good faith warranty repair regardless, as they did for the EGR replacement on my wifes Evoque earlier this year.

    Needless to say I am happy with my dealer after 7 years of service.
    Cheers,

    Sean

    “Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” - Albert Einstein

  10. #10
    DiscoMick Guest
    Don't know about LR but the extended warranty on our Mazda is with a liability company contracted to Mazda, not Mazda directly.

Page 1 of 3 123 LastLast

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Search AULRO.com ONLY!
Search All the Web!