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I hope you’ve gone back to SSB with all that info. Reading their web page on that particular battery it turns out they’re “pioneers” in the technology. It also sounds like they’ve conveniently ignored the temperature sensitivity of those cells and pretty much built a large jump start pack into a battery case.
I forgot to add that after I had lodged the insurance claim I rang SSB and told them what had happened, they immediately within the hour, without any evidence from me like pictures etc refunded the cost of the battery and the shipping to my account.
If that doesn't indicate that it's happened before!
The firies and the insurance company also have full details of the purchase and refund and the firies will definitely follow it up wiith the relevant govt departments as they are sick of attending fires caused by lithium batteries.
Apparently some of the recent truck fires have been caused by the lithium batteries that supply power for the sleeper HVAC systems firing up while travelling down the highway when they aren't even being used but are probably being charged.