Hi, I ended up pulling my dash out twice, and need to do it again as at the time I didn't have the correct cable or unlock code for the nanocom.
When I first bought my 98 gems, the heater had been disconnected, and no aircon.
The dash out first time to fit new heater matrix, then once in, it got put back together to find that it would only blow hot air.
I done the same as you, researched what problems it could be, took the dash out, took the blend motor apart and it was working.
I wish, not only had I tried to power it without removing, but secondly, used a diagnostic tool to get an idea why it was faulty.
After I had done this, it worked for a while. Now it doesn't due to faulty potentiometer.
Good luck

