Sounds like the mob I ordered my BMW parts from the USA , when parts hadn't arrived well after due & trying to get info out of shipping Co who would not talk to me because I wasn't the seller , I went back to the seller who told me it was up to me to chase up the shipping Co. After trying on line through there complaints department one of the two parts arrived . Waited a week than rang the company to be told the part was held up in Customs & needed to pay import deputy & GST which added another $700 to the cost. Part arrived 3 days later. There is no such thing as service these days.

