It only takes one...

[Yorkshire_Jon]

First off I won't mention any names...

I took my 110 into my usual garage yesterday to diagnose a couple of issues that I had with the car.

Now I had a good idea about what was wrong but as I only have minimal tools at home I couldn't confirm.

I spoke to service desk and told them my thoughts and asked them to have a look.

Later that day they rang me to say my rear trailing arm bushes were shagged and that my wheels needed balancing; and I had an oil leak on my turbo oil return pipe and that they recommended I not drive the car until they fixed it.

I told them I didn't agree and I was on my way to discuss with the guy that looked at the car.


When I got there I asked to speak to a bloke who know knows his stuff.

Half an hour later he's confirmed my previous thoughts and said the earlier diagnosis was rubbish. Not one thing on his list was an issue!


The point here is that I know the garage has some good people and I've always been treated well and fairly. But... If this was my first experience at said garage I would not be going back and I could have have been ripped off.

Always get a second opinion if you think your been spun a yarn!

Jon

Sent using Forum Runner

[Sue]

That's a little scary; if it had happened to me I would not have known any better and would have had everything repaired - no doubt at great expense to me..

[tomalophicon]

So why would they give you a dud diagnosis? What's the point?

[UncleHo]

Money in the till

[whisky_mac]

I reckon they had two 110s in and somebody got them mixed up.

[Yorkshire_Jon]

I don't think for one minute they tried to rip me off, they never have before.

I think it's more a case of in-experienced staff working alone.

If this is common across garages you can see why some get a bad name quickly.

Sent using Forum Runner

[Xtreme]

That's a little scary; if it had happened to me I would not have known any better and would have had everything repaired - no doubt at great expense to me..

And probably little or no outlay/work by them.

Jon, if you ever need a bit of room to work on the Defender, you are welcome to park at Normanhurst for a day or so. Just give me a call anytime.

[Tikirocker]

I would have told them to stick their diagnosis and take my biz elsewhere - why would you bother to give them business after that deception? I highly doubt that those things could be mistaken ... even by an apprentice.

Tiki.

[tomalophicon]

Money in the till

OK so a quick fix of some unrelated items to shut the customer up for a couple of weeks and hope they don't come back?
Use the parts they have and spend no time replacing them and charge a premium.
I'd not use them either if I suspected that was the case.
I guess you'll never find out what happened.

[Pedro_The_Swift]

sometimes-
its worth the trouble,,
sometimes-
there are not so many options,,
but only sometimes