Defender warranty issues

[MickBaker]

I have started to notice some interesting things being said so I would like to thank everyone that has taken time to posted but I had no intention to inflame LRA with the position I am in. I was looking to see if anyone else had damage to their Defender to the point I have after talking to the dealer late yesterday afternoon the damage is front differential has stripped the centre sun gears damaging the pinion gear, gear box main output shaft shattered which has lodged the stub end into the transfer case, clutch plate broken big and little springs.

Both dealers Trivets and Lennock has said they have not seen damage to this extent before Trivets comment are based on talking to Lennock and looking at the photos that were sent to LRA and myself. I went to Trivets service department for help and advice as all regular service intervals have been performed by them and they sold me the vehicle. I have been kept up to date by as service technician from Lennock over the phone and email for someone I have never meet or had and dealings with they have treated me with respect and understanding.

The defender is my car I drive it to work every day and on the weekend do some light four wheel driving with the family and recently after completing my camping trailer longer trips in including 3 weeks in Tasmania at Christmas yes the car has found dirt, mud, off-road tracks, sand and water but this is the resin I brought it, At the time of the incident we were moving from one camp site to anther towing the trailer on a public dirt road from Tumit to Wee Jasper when I wound up in the scrub with no drive that it plain and simple

The service out of Landrover 24 Hr Roadside exceeded my expectation in organizing the tow of the vehicle and a hire car to get me and my family back to Sydney the frustration I have is with Landrover Customer Care it is difficult to contact the as I don’t have a direct email or direct number the whole way the organization communicates is by Chinese whispers internally. LRA technical talk to the dealer, technical talk to someone in LRA final the information is passed back to Customer Care and they cop the brunt of my frustration and it is compounded by comments like “we are not at liberty to disclose that information “ or no you can’t talk to someone higher in the management or technical about the problem. The only time LRA called me was to tell me I have “ exceeded the operational parameters of the vehicle “ and all further conversation are to be directed to the dealer for repair every other time I have called them

Suggestions have been made to directly contact people via email or letters high in the organization but it its difficult as there is no contact information or corporate structure posted any ware on the web. I have consider going to head office at Epping but I would only be directed to custom care and bar siting in the foyer till I got tossed out by security I don’t think this would achieve anything.

All I am after is the new car warranty that I paid for at the time of purchase to fix my car nothing more nothing less

Mick Baker

[87County]

I empathise with you over this problem and I probably haven't got anything useful to add to what others have posted elsewhere - I feel that I've got a sense of deja vu over this

I tend to agree with those who would advise that this isn't the medium to sort it out with LR, however, and FWIW, IMHO it has already reached the situation where you should be speaking to a specialist in motor vehicle warranty law.

Obviously you have performed your side of it all - getting it serviced...

From your brief description it seems to me that LR maybe confusing the cause and the result of the off road excursion - in other words did the diff failure cause the crash it was it caused by the crash - they are perhaps assuming the second. IMHO the first could/would be warranty, the second would be insurance.

As for "exceeding the operational parameters"....

Well .....hopefully they may regret saying that

Really turns one off buying a new car so I wish you the best of luck - but get some proper help, not from keyboard bush lawyer jockeys

[MickBaker]

I have already filled a claim with NRMA it was inspected on Monday as usual very helpful thay have offered to repaired the cosmetic damage and radiator caused by winding up in the bush but as for the driveline and I quote “ this was caused by a mechanical defect in the driveline you need to talk to landrover and make a warranty clam” back to square 1

[87County]

I have already filled a claim with NRMA it was inspected on Monday as usual very helpful thay have offered to repaired the cosmetic damage and radiator caused by winding up in the bush but as for the driveline and I quote “ this was caused by a mechanical defect in the driveline you need to talk to landrover and make a warranty clam” back to square 1

Then take that NRMA report with you when you go to the lawyer......

[MickBaker]

it’s the next step but i should not do this like is said guilty until proven innocent

[frantic]

See if they are willing to put it in writing the reason for knocking back the warranty claim then you will have somthing to work with your lawyer.
As I said in a similar thread there was a company that liked to advertise their 4x4 as similar to their dakar rally vehicles who knocked back a claim for off road use as not suitable use of vehicle and then got roasted in all forms of the media and would have lost many sales. Will the makers of the best 4x4xfar follow their oppositions stupidity?

[scott oz]

What has the dealer said is the cause?

You'll need to have all the parts and you'll need to have an engineer (not a motor mechanic) look at them and give his view.

If your engineer supports your case then LR will need to prove the cause was excessive use. Simply saying it failed and the only cause was excessive use will not cut it if you have engineering support.

I would also ask the NRMA if they would assist you (engineer). If they can establish the mechanical failure caused the accident they get a recovery off LR.

Finally consumer affairs tribunal. Cheap no lawyers however you need to present your case and have an engineer to support you.

[101RRS]

If your car is still in Canberra I would get it sent over to Canberra Motor Works in Mitchell for an assessment. The owner is Ray Spence who is a Landrover expert and also an authorised engineer.

Many years ago I had issues with a D1 under warranty and had the car assessed by Ray - when I submitted the report to Landrover I had no issues with the claim.

Garry

[KarlB]

Full marks for Ray Spence. Land Rover would be very unlikely to argue with him.

[MickBaker]

The dealer believes the front diff lock up now I look back this is what I interpreted as the traction control kicking in coming into the corner reaction to this was to down shift a couple of seconds later I wound up in the bush.

I was contacted yesterday by the dealer informing me that LRA technical services has asked for the front diff to be stripped out of the vehicle the problem I have is LRA CC still insist I am at fault prior to the front diff being removed and will be liable for the cost of removal if nothing changes the bill I have to date from the dealer for LRA telling me I have exceeded the operational parameters of the vehicle is $1160 the only email I have had from LRA is a final decision will be made by COB Monday the 30.

Now the front end has been removed for the diff to be stripped out I can’t take it any where

Rovercraft Sydney has already referred me to Ray we have spoken