Land Rover Assist - Service Area?

[iClick]

Can anyone clarify what are the exclusions for Land Rover assist?

On the Landrover websites landing page for LR Assist it states: And because it is Land Rover Assistance, help will also be provided if you become bogged or disabled on roads that only four-wheel drives can travel


But in the T&C's it goes onto state: areas that are trafficable by a two-wheel drive recovery vehicle


It seems pretty clear from the T&C's that LR Assist will only attend a stranded vehicle if it can be reached by 2WD.

Why then, does LR Assist have the misleading statement on the opening page on their website?

[rocmic]

I noticed this anomaly as well, I assumed that the Terms and Conditions would hold. There is also this in the terms and conditions:

Bogged Vehicle
If your vehicle is bogged, we will arrange for it be recovered, provided access is available to a conventional two-wheel drive recovery vehicle and no other specialist equipment is necessary. Any additional costs will be your responsibility.

I guess the help may not be what one would expect, perhaps they phone a specialist towing service for you, at your cost of course.
Cheers
Mike

[rocmic]

And this:
Exclusions and Limitations

The provision of benefits and services under Land Rover Assist is subject to the following exclusions:
.....
• Your vehicle being located in a remote location (this is deemed as being a location not trafficable by a two-wheel drive recovery vehicle) or your vehicle is located in a Restricted Access Area or not within a Service Area

[Tombie]

Well it s lucky then that the Simpson has been traversed in a Holden Ute

[manic]

If only they had a muddy defender recovery truck at every dealer, providing 'go anywhere' recovery in a 600km radius. They give you some sort of landrover sat-beacon and once activated the nearest recovery defender romps over all terrain to get to your GPS location. When the defender arrives out comes some bush hardened super mech engineer woman .... she wouldn't buy a jeep. She lifts the bonnet of the defender to reveal the road kill that's now perfectly cooked and carves a piece to serve with her hip strapped hunting knife for you to enjoy whilst she wraps chains around your axles and hauls you out over the mountain in reverse...

aaaaand we're back in the room.

[BMKal]

If only they had a muddy defender recovery truck at every dealer, providing 'go anywhere' recovery in a 600km radius.

Wouldn't be much use in WA - OK if you get stuck around Perth or Albany - but bugger all use through 90% of the state.

[bob10]

Can anyone clarify what are the exclusions for Land Rover assist?



Why then, does LR Assist have the misleading statement on the opening page on their website?

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?

[Roverlord off road spares]

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?

Good point as poms use green lanes, from what I have seen they look like a track to a picnic spot. But maybe they exclude driving through a water bog hole if an alternative nearby track is navigatable.

[101RRS]

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?

Good point as poms use green lanes, from what I have seen they look like a track to a picnic spot. But maybe they exclude driving through a water bog hole if an alternative nearby track is navigatable.

How do you come to that conclusion -it says Australia wide not Pom wide.

[superquag]

..... now perfectly cooked and carves a piece to serve with her hip strapped hunting knife for you to enjoy whilst she wraps chains around your axles and hauls you out over the mountain in reverse...

aaaaand we're back in the room.

Interesting that your dream suggests hauling from the axles and not from a 'rated tow hook'.

I've always wondered why they're not used, as they're the closest to the bogged/stuck part of your car (wheels) so the line of pulling is as close as possible to a straight line...