Most in-efficient Gov Dept = MVR

[Ean Austral]

Gday All,

I am sure if a private business was run the way the Motor Vehicle registry in the NT is run they would go broke in 1 month..proberly sooner.

Done 2 trips there when doing up my XR ute and got the heads up on the process, what I needed, what I had to provide etc etc. Take the car up 1 week ago only to be told that I need another compliance check because it has a different engine, even though it had just been rego inspected and that they wouldn't have enough time to see me again that day so to come back.

Not impressed but take the car back today for compliance check, cant find engine number so after 4 guys had a look decide to issue a new engine number, no probs they do it there and then, guy says all done go next door and pay.

2 hours in line waiting, then get told because the car has been un-reg for more than 12 months have to get new rego.. Already been thru this 1 week ago and told then no problems, can keep old plates cause was NT rego previous, so then they want $28 to issue new plates on top even tho already have NT plates on car, so boss comes out and waivers the fee, but still issue new plates, get all the way, pay for rego, get new plates, by now its closed.
About to walk out door and notice after being told my rego was so expensive because of V8 motor , that 6 cyl engine is on paperwork. Go back and tell the MVR person and get told I now have to take car back and get another compliance check because they cant change the computer, it has to be done by the inspector ,even tho the inspector just inspected it and stamped a new number on the V8 engine block.

Lady says don't worry wont cost any more $$$, I say I have just spent 3.5 hours off work being here and now more time tomorrow so how much do you think that has cost me...

Guess what I am doing first up tomorrow.

Cheers Ean

[1950landy]

I was at Qld Transport the other day , there was a guy there wanting to reg a l/h drive e type Jag on restricted rego he had made 10 phone calls to Q/T for info had all papers & the plates from when rego in Vic. This was his 4th trip to Q/T 4th permit to take car there & now they tell him there is no record of rego in Vic. Problem is when you go there you get a different person & they tell you something different . You have to find a person there that is interested in old cars

[V8Ian]

Feel better now for getting that off your chest Ean?
All state rego offices must work from the same book.

[scarry]

Feel better now for getting that off your chest Ean?
All state rego offices must work from the same book.

Most if not all Govt departments work that book

Oh, and don't try Telstra for customer support either,they have their own book somewhere in the Phillippines...

[Ean Austral]

Feel better now for getting that off your chest Ean?
All state rego offices must work from the same book.

Not really....

I'm tempted to just leave it but knowing my luck I will get pulled over by a nasty cop and he will sticker the car for having a V8 when the rego form says a 6cyl.

Anyway might feel better when I wake up tomorrow.

Cheers Ean

[vnx205]

I once had a bit of a win after what I considered to be poor service at a Motor Registry.

I had turned up a few minutes before closing time and found the door already closed. I stood at the door for a minute or so looking at my watch and at the clock up on the wall. It was obvious that the bloke behind the counter knew I was there, but he quite pointedly ignored me.

I could have accepted that there might be an office policy of closing five minutes before official closing time to allow staff to leave at the official time, (presumably leaving paperwork to be completed the next morning. )

I would probably been only slightly grumpy if there had been a notice on the door to that effect or if he had explained that to me. However I was particularly irritated by his refusal to even acknowledge that I existed. Being given some sort of indication that I was too late, I could have accepted, even if grudgingly. Being ignored when I know my business could have been completed before closing time, I thought was a bit rude.

When I went back down to the car park, there were a couple of Motor Registry officials there, apparently out-of-town superiors. I made some sort of a comment about the office being closed already and they looked at their watches, laughed and said something like, "Yeah, he's a bit quick off the mark isn't he".

I must have been rather upset because I did something that I don't think I have ever done before or since. I wrote a letter of complaint.

About six months later, I was visited at my place of employment by two officials from the Motor Registry. Because so much time had elapsed, it took me a while to work out why they wanted to talk to me.

I told them my version of events and they then went to the Motor Registry office to talk to the employee. When they returned, they didn't reveal a lot about what had been said, but I had the feeling that my complaint had at least been taken seriously.

The reason I considered that I had had a bit of a win is that I got particularly good service at the Motor Registry after that. Even when I turned up to register a sidecar I had made with a plywood body, suspension from the front of a Volkswagen and a seat from an Austin A40 attached to my SL152 Honda (bored and stroked to 175cc), I found him particularly helpful. Given the difficulties a lot of other motorcycle owners had getting their bikes registered, that was quite unusual.

However that was about forty years ago. Things may have deteriorated since then.

[1950landy]

Feel better now for getting that off your chest Ean?
All state rego offices must work from the same book.

They just want you to go away it makes it easer for them

[PhilipA]

I have to admit that I have never had a problem with our local(Erina) office of the RMS was RTA.
They are always helpful and volunteered to immediately swap my new /old D2 into pensioner rego immediately rather than at next rego.

I have also found the Queensland Transport good to deal with at Mt Gravatt. I bought a Vitara in NSW where I was not aware thay are classified as a Ute and so have higher CTP! The girl behind the counter said"it's a Ute" I said "no its not come out and see" . she did and agreed it was a soft top 4wd and regod it as that.

I once bought a second hand engine for a Charade Turbo from an importer and it didn't have an engine number on the block. I had to take it to Chatswood police to inspect the paperwork and they issued me with a new number. Had it stamped on by a mate, took it to North Sydney inspection station and all go. I must admit I was expecting it all to go pear shaped at any time but it all worked well.
Luck of the draw I guess.

Regards Philip A

[1950landy]

Philip you were lucky . When i went to change my Landy to restricted rego I rang them & was told i needed a form from the club to say the vehicle was over 30 years old , a roadworthy & had to pay stamp duts on a vehicle I had owned for 15 years. I than rang a nother branch & was told i needeed a RWC but didn,t have to pay stamp duty. I tool landy for RWC & was told i had to fix the movment in the steering wheel , so i overhauled the steering box & did some modifications to it , took it back for the recheck & it passed ( still had the same amount of movement). By this time thr rego had run out . When I got to the counter the girl said i should have changed the rego 2 days earler & i would not have needed a RWC At last i found some one at Q/T that knew about restricted rego

[bobslandies]

Ean,

I am not sure if it is still the case but at one time the NT subbed out the computer side of it to NSW RTA so that could explain the mess.

Even though they have been officially called the RMS for a couple of years:

NSW: Transport For NSW To Manage Roads Under New Structure | Reviews | Prices | Australian specifications

"The NSW government is promising greater accountability. NSW motorists could be forgiven for being more than a little sceptical."

They are still not co-operating and still call themselves the RTA!


Bob