ENGINE SYSTEMS FAULT

[CraigA]

If the internet is to be believed, "Engine Systems Fault" is a pretty common fault. It comes with a red warning light .. ie pull over and open your wallet.
In my case, I was towing my caravan (not covered under roadside assistance) and the car was trucked 100km away.

It took 15 minutes to fix. Apparently all that was needed was a software update that has been available for the last 3 years. So ... huge inconvenience, huge expense ... because LR couldn't be bothered issuing a recall or an update notice. Hmmmm. UNIMPRESSED.

So was the guy staying with me. He was about to buy a Disco. He's ordered a Prado.

[lpj]

Sounds frustrating. Where have you been getting it serviced?

I get mine serviced at MLR in Melbourne. They checked all that on my first service, but even if they hadn't, it always pays to ask just in case, especially if your planning a long trip towing or out of the way somewhere.

I'm sure you mate will be happy with his Prado- if he's into that sort of thing. I think they are ugly, and aren't anywhere near as comfortable or capable off road.

[Graeme]

because LR couldn't be bothered issuing a recall or an update notice. Hmmmm. UNIMPRESSED.

I agree, LR has been very slack in not notifying owners of the potential fault, relying on dealers doing the right thing and update the vehicle's software at each service although that can sometimes not be soon enough. Its surprising that your vehicle has escaped updating for so long.

[willem]

If the internet is to be believed, "Engine Systems Fault" is a pretty common fault. It comes with a red warning light .. ie pull over and open your wallet.
In my case, I was towing my caravan (not covered under roadside assistance) and the car was trucked 100km away.

It took 15 minutes to fix. Apparently all that was needed was a software update that has been available for the last 3 years. So ... huge inconvenience, huge expense ... because LR couldn't be bothered issuing a recall or an update notice. Hmmmm. UNIMPRESSED.

So was the guy staying with me. He was about to buy a Disco. He's ordered a Prado.

All because of one issue, your mate has settled for a lesser car. And don't think Toyotas are immune to these sorts of problems. Doesn't make sense to me.

[Armitage_Shanks]

Are LR dealers obliged to install free of charge any and all software updates that LR issues?
ie; I know that my '05 RRS will need an update for a problem with the cornering lights (technical bulletin LS417-001 Cornering Lighting Feature Inoperative) and for the compressor replacement (tech bulletin LTB00420v2 I think). I will replace the compressor and the head light controller myself, but since I don't have an IID Tool or Nanocom I'll need to get the software updated by a dealer. And they'll charge for it, yes?

[Graeme]

Have you registered on Topix to check if any service campaigns are outsanding for your RRS?

[Armitage_Shanks]

Hi Graeme,
I have. That's where I got the technical service bulletin numbers from. I have "ABD023EX - Automatic transmission incorrectly manufactured" and "AB039V3EX - Left-Hand Front Brake Flexible Hose - Possible Foul Condition" listed. I am not sure if these recalls have been applied to my vehicle. Is there any way to check, or can that only be checked by a dealer like MLR?

Irrespective, I think the question here is, are LR dealers obliged to apply any and all software updates to a vehicle at service time? I suspect that they are not, unless the update is the subject of a recall notice.

[Armitage_Shanks]

Ah - I see in TOPIX on the right hand side...
Outstanding Campaigns:
There are currently no outstanding Field Service Actions for this vehicle

[Graeme]

Clicking on "owner" will show any outstanding campaigns but doesn't show what ones have been done but dealers can look at a vehicle's history. Work done on my D4 was visible to another dealer.

I've seen LR documentation that shows that dealers are to connect diagnostics to update vehicle software when serviced during the warranty period although I was also told by a particular now non-existant dealer that they only hooked-up diagnostics if chasing a complaint which means that the s/w would not get updated. I expect a dealer would charge for updating s/w (but not the updated s/w) if a vehicle is out of warranty unless performing recall work.

[jonesy63]

Irrespective, I think the question here is, are LR dealers obliged to apply any and all software updates to a vehicle at service time? I suspect that they are not, unless the update is the subject of a recall notice.

In my experience, dealers will typically only install updates/TSBs where either: 1) the customer complains about a problem; or 2) if the update/TSBs are to close out issues related to a recall.

Note that the items you quoted were not recalls. Recalls are listed here:
Land rover