It sounds like the screen wash level sensor is playing up, mine kept giving the same washer empty fault on the dash on a regular basis, even though it was full.
I replaced the sensor and it has not happened since.
So there is actually fluid in your bottle, it's just the sensor giving a false empty reading, that's why you can only fill the neck part.
Not a hard job to replace, I've seen the sensors on ebay:
Range Rover P38 Windscreen Washer Fluid Water Level Sensor Switch AMR3270 | eBay
although I would be going for a new one if you want to replace it...otherwise you could always just disconnect the plug and leave it at that, which should get rid of the annoying error message.


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