So the PUMA goes back to the garage again tomorrow

[dullbird]

*SIGH*

The Puma is going back to the garage again tomorrow for the engine rattle that they have still not found the fault to...

This problem has been chased for nearly 18months now..And its back again funnily enough with the colder weather! Again.

And is getting worse day by day.....Not to mention the added annoyance of pulsing on no throttle slightly down hill...which is also getting worse.

The other day the pulsing came on so much that it was making are second chins noticeably wobble

I think the only things that have yet to be looked at on this car is the MAF and the factory fuel mapping. I'm personally going with both. as the two issues we have now I think are separate.

Even more annoying than that is the time and money WE have to dedicate taking this car to the bloody garage..especially as we have to pay for a courtesy car, I just think its wrong! why should we have to keep paying for cars trains etc etc to get us home and back to the garage to pick up because they can't find a fault on our car.. I need to count up how many times the car has been in that garage BUT IT IS A LOT.....and has cost us a lot of money.

You don't buy new cars so you can spend money constantly boring one IMHO

[scarry]

Maybe a letter to LR Australia may help?
I feel your pain

[dullbird]

Thinking about it, but very much doubt its going to achieve anything.
You know was thinking about my next car being a D3.....with the service that we have got from owning a new car I'm not going to bother.

It does not pay to buy new these days...not when you still have to spend money. I can only say that I love my car but I'm becoming increasingly disappointed with Land rover so much so that the D3 is not looking so exciting any more.

Should of brought second hand so we could service it our selves and been 20grand better off

[Chucaro]

I cannot understand why you have to be out of pocket when the LR mechanics do not have the expertice to find the problem.
I know that with my latin blood I will be see my solicitor if I was in your shoes

It is not only LR, I have a friend with a top of the line crusier which have defective speedo and Toyota cannot find where is the problem.
New speedo cost between 1500 and 2000 depending the serial number of the vehicle.
The vehicle already was 4 times at the dealer!

[BigJon]

If the Cruiser has had the speedo looked at while under warranty and it wasn't fixed, Toyota are legally obliged to repair it properly free of charge even if the warranty has expired.

[dmdigital]

Not good Lou. Hope they get it sorted this time.

[Chucaro]

If the Cruiser has had the speedo looked at while under warranty and it wasn't fixed, Toyota are legally obliged to repair it properly free of charge even if the warranty has expired.

Yes you are correct, but who is going to pay for all the lost time by the client just because Toyota do not like to change all the components at once?
Also they ask the client to do the trouble shooting and drive the vehicle with a speedo that do not work all the time
It is very similar problem to what it is hapen with the Puma, they need to be told by a solicitor what are their obligations.

[slug_burner]

When I did get my Defender serviced by the dealer many years ago, they used to give you a courtesy car. As time went on, they wanted you to pay for the courtesy car or you could have a shuttle ride back tot he city center.

For the costs they were charging they should have retained the courtesy car instead of turning it into a hire car. When they are chasing warranty claims they should pay all your costs.

I too feel for you. The cost of new cars is just a little too rich for my blood to then have to put up with the fault finding on warranty claims. At least when you buy second hand you can pick your mechanic and also get in there and sort things for yourself.

If I was after a D3 the issues with the defender puma would not put me off. I don't know if D3 drivers are less vocal or if their product has been sorted out a bit better. LR would have a lot more invested into the D3 market. LR is just living off the following the defender and series vehicles have built up in the past. They have no real interest in the utility market, the prestige market is where LR wants to be. Plenty of fat built into the prices.

[dullbird]

When I did get my Defender serviced by the dealer many years ago, they used to give you a courtesy car. As time went on, they wanted you to pay for the courtesy car or you could have a shuttle ride back tot he city center.

For the costs they were charging they should have retained the courtesy car instead of turning it into a hire car. When they are chasing warranty claims they should pay all your costs.

I too feel for you. The cost of new cars is just a little too rich for my blood to then have to put up with the fault finding on warranty claims. At least when you buy second hand you can pick your mechanic and also get in there and sort things for yourself.

If I was after a D3 the issues with the defender puma would not put me off. I don't know if D3 drivers are less vocal or if their product has been sorted out a bit better.

LR would have a lot more invested into the D3 market. LR is just living off the following the defender and series vehicles have built up in the past. They have no real interest in the utility market, the prestige market is where LR wants to be. Plenty of fat built into the prices.

its not the issues with the defender that has put me off its the lack of support via Landrover Australia that has done it.

The issues yeah well they are bloody annoying but I expected them having one of the first in OZ. What I didn't expect is having to pay god knows how much money and time out of my own pocket while we are the test bed for the new model. The issues would be a lot more easier to stomach if we weren't having the added hassles of getting the car to and from the dealership every bloody 5 mins.

To give you some idea everytime Ian has to pick up the car it costs him $15 on the train from the airport if he goes straight from work...otherwise he comes home I rush from work to pick him up and then I drive him up there which is also my time and my fuel

[Blknight.aus]

time to hit them on the lemon laws, demand a replacement vehicle if they cant sort the reliability problems.