Originally Posted by
fabfour
Thanks for the replies.
We never imagined a problem like this could occur, no one warned us about it. Funnily enough now that it has happened we are hearing that there have been problems with this bolt before.
Like I stated we have taken good care of our car and had it serviced regularly and never really a problem until it suddenly started to spew out fuel. What gets me is that Landrover must have been aware of the potential problem, and if they had made it known we would have had the bolt checked immediately. They must have been aware of the problem when they sold us 'a reliable workhorse' 6 years ago. It would be different if it was a new problem - 6 years from this car is not long enough, but you would have to lump it as these things do happen.
We chose a Landrover for their reputation, to have a car that would be with us as our family grew up. I am afraid that after this (not warning consumers about the potential problem before it blew out our engine, and then being so unhelpful when we rang looking for answers as to what may be wrong with our vehicle) means that I could not recommend this make of car to anyone, which is a real pity.
What happened to quality control anyway? Or customer service – even after a warraty expires. I had to find out what has happened to our car on the internet rather directly from customer service, who must have been having quite a relapse in memory when they said they was unaware of any car with similar problems, and that they did not keep data on that sort of thing anyway. Please?! Or am I still existing in a previous century?
Sorry for the tirade, but the more I read, the more senseless the damage to our engine seems, when it may have been prevented with a little bit more communication.
Cheers to all, Pat.