All terrain or not?

"Toothless tigers" Yes most of them in consumer affair positions certainly are. We had one when I was chasing a van dealer in WA that said "I hesitate to approach Mr *** (the dealer that is) as he is an icon of the industry".... what utter crap and my response was "robust" you might say.
Anyway, I'm going to pursue it for a while but not waste heaps chasing it. Mostly I don't like the selling of things like warranties supposedly to give one "peace of mind" which when it comes down it are worthless.
No one told me their All Terrain tyres weren't really supposed to be used on anything but bitumen or their warranty would be voided. I don't think the retailer knew about that either.
Nothing like a bit of a stir to liven things up a bit.
AlanH.

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Originally Posted by Grumbles

Why?

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I've heard many bad things from a lot of people is all.

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Originally Posted by Barraman

Good luck with that. In my experience, Consumer Affairs (in Vic or any other State) are a toothless tiger

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Really? Maybe you backed down too soon. CAV WILL follow up if you push. Can't speak for the other states, but CAV test to see if you are serious, seeing if you call back. My step daughter worked there. I'll tell you, one call from CAV will get people looking at their warranty wording.

I'll tell you a story. I used to have what was called an MSIC card, which gave me access to the docks. Getting one of these took time, and ID, and who knows, and involvement with the MUA. There was a thing called the One Stop Shop. The requirements were intense, all so I could drive a B-Double onto the wharf here in Melb. The card has a chip in it, much as your credit card does. The card is paid for for two years, when it needs to be renewed. After about 5 months, the chip in mine ceased to work. I could no longer access the wharf. The One Stop Shop told me I would need to buy a new card. Now, if you have never been in a situation that involves the Federal Govt and a major trade union, and "National Security", then perhaps you won't understand where I was, a simple man doing a job, who saw no reason to pay again for something I had already paid for.

I went to CAV, as the ID chip I had paid for was issued in Victoria. They weren't too interested, but I insisted, and they took it on. About a week later I gat a call saying my card would be replaced free of charge, as it should have been. I can't say that CAV, for sure, fixed it. I can recall holding up the gate at the Patricks gate at the wharf because my card wouldn't work. The truck had a transponder to get it through the gate, but I needed my chip to get ME through. Caused no end of delays, as my card was always deemed valid upon inspection, but a B-Double is quite an obstruction at a gate. I was issued a new card forthwith though, and I believe it was CAV that did that.

They aren't toothless, unless you are.

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Originally Posted by johntins

Really? Maybe you backed down too soon. CAV WILL follow up if you push. Can't speak for the other states, but CAV test to see if you are serious, seeing if you call back. My step daughter worked there. I'll tell you, one call from CAV will get people looking at their warranty wording.
I'll tell you a story. I used to have what was called an MSIC card, which gave me access to the docks. Getting one of these took time, and ID, and who knows, and involvement with the MUA. There was a thing called the One Stop Shop. The requirements were intense, all so I could drive a B-Double onto the wharf here in Melb. The card has a chip in it, much as your credit card does. The card is paid for for two years, when it needs to be renewed. After about 5 months, the chip in mine ceased to work. I could no longer access the wharf. The One Stop Shop told me I would need to buy a new card. Now, if you have never been in a situation that involves the Federal Govt and a major trade union, and "National Security", then perhaps you won't understand where I was, a simple man doing a job, who saw no reason to pay again for something I had already paid for.
I went to CAV, as the ID chip I had paid for was issued in Victoria. They weren't too interested, but I insisted, and they took it on. About a week later I gat a call saying my card would be replaced free of charge, as it should have been. I can't say that CAV, for sure, fixed it. I can recall holding up the gate at the Patricks gate at the wharf because my card wouldn't work. The truck had a transponder to get it through the gate, but I needed my chip to get ME through. Caused no end of delays, as my card was always deemed valid upon inspection, but a B-Double is quite an obstruction at a gate. I was issued a new card forthwith though, and I believe it was CAV that did that.

They aren't toothless, unless you are.

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What a totally arrogant and ignorant thing to say to someone you don't know!

My experience with CAV simply doesn't fit with yours! I don't think anyone who knows me would call me "toothless"!

I bought a very expensive (relatively) boat trailer from Victoria. A year or so later a wheel locked up while I was towing the boat along a very busy dual carriageway - which could have resulted in a serious accident and/or loss of the boat - but fortunately didn't.

It turns out the brake callipers were held in place by undersize bolts - which ultimately failed on one wheel - but all four wheels were affected. The brake calliper rotated around the axle and jammed the rotor, locking up the wheel.

I pursued the matter with CAV seeking compensation for the cost of repairs and expecting a recall on similar trailers that had been sold. Was told that because I was seeking compensation, CAV couldn't help me, and that I should pursue the matter through the Civil and Administrative Disputes Tribunal. Nothing was done about the other trailers that are likely to be on the roads with the same problem. I had done big mileage with the trailer so I suspect the showed up with my trailer years before it might with a trailer that only goes to the local boat ramp and back.

I pursued the matter through the Tribunal and won a judgement against the trailer manufacturer - but that doesn't mean that you automatically get any $$ if the defendant is really recalcitrant.

I am now pursuing the matter through the courts and am more than $20k out of pocket. I don't expect to get anything back from this, but I am chasing it on principle!

How big do ones' teeth have to be?

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Originally Posted by 1nando

I've heard many bad things from a lot of people is all.

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I've got Yokohama GO15 ATs currently on 'her indoors' SUV. All bitumen - mostly highway - and about half worn now and no issues apart from a tradies lost screw driver punching through one tyre and ruining it.

I had Yokohama GO12 ATs on my fourby - now gone - which spent about half their time on bush tracks and the remainder on bitumen. Again no issues. In fact I was most impressed with their mud ability and resistance to stone punctures aka none.

Before buying both sets I did some net surfing and couldn't find anything negative about them.

I ran Yokohama's on .My 4X4's for about 20 years without ANY dramas whatever [thumbsupbig]
I am now running the Mickey Thompson ATZ P3's because they have a better tread pattern for my usage, NO problems with them either over the last couple of years.
I however have never run low profile tyres because in my personal opinon they are just an accident waiting to happen in the rough stuff.

I just blew a 30% worn (70% left) MT ATZ P3 on my way back from Sharks bay, NOT the tyres fault as I had to let them down to 15psi to negotiate some powdery bottomless sand that unfortunately had the odd one or two sharp limestone rocks added to the mix by numbnuts that don't carry recovery mats or even bother to air down enough and tend to boobytrap the tracks with all sorts of junk.
The tyres are less than 12 months old and have done about 15-20K but regardless of how well a tyre is made that razor sharp limestone will rip through a sidewall in a heartbeat.
Will I be making a claim from the tyre shop? NO
Was it my fault? Probably not.
Was it bad luck? Of course it was But that's what 4 wheeling is all about, Taking the good luck with the bad because sometimes **** just Happens and moaning about a bit of damage every now and then expecting someone else to foot the bill is "lame"[biggrin]

I certainly wouldn't have bothered generally, but that tyre was the one I'd already had some doubts about as the build date was different to the other 4. Plus the useless "warranty" which is not worth the bit of plastic they give you when you buy the things.
I consider it to be a bloody cheek to spruik about "peace of mind" etc. and not state it didn't apply to vehicles going off road or advise that letting down tyres of a lower profile was not covered if damage occurred.
I'm not one to bitch generally about damage or things that are my fault especially when I'm off road, but thought I'd see what their reaction was to me making a claim for the damage.
It's worked.... I will get a replacement tyre at 1/3rd the cost of the new tyre price. I'm satisfied with that.
AlanH.

PS. Strange that no one has asked what the brand is......

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Originally Posted by Barraman

What a totally arrogant and ignorant thing to say to someone you don't know!

My experience with CAV simply doesn't fit with yours! I don't think anyone who knows me would call me "toothless"!

I bought a very expensive (relatively) boat trailer from Victoria. A year or so later a wheel locked up while I was towing the boat along a very busy dual carriageway - which could have resulted in a serious accident and/or loss of the boat - but fortunately didn't.

It turns out the brake callipers were held in place by undersize bolts - which ultimately failed on one wheel - but all four wheels were affected. The brake calliper rotated around the axle and jammed the rotor, locking up the wheel.

I pursued the matter with CAV seeking compensation for the cost of repairs and expecting a recall on similar trailers that had been sold. Was told that because I was seeking compensation, CAV couldn't help me, and that I should pursue the matter through the Civil and Administrative Disputes Tribunal. Nothing was done about the other trailers that are likely to be on the roads with the same problem. I had done big mileage with the trailer so I suspect the showed up with my trailer years before it might with a trailer that only goes to the local boat ramp and back.

I pursued the matter through the Tribunal and won a judgement against the trailer manufacturer - but that doesn't mean that you automatically get any $$ if the defendant is really recalcitrant.

I am now pursuing the matter through the courts and am more than $20k out of pocket. I don't expect to get anything back from this, but I am chasing it on principle!

How big do ones' teeth have to be?

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WOW. What a total overreaction to a comment from someone you don't know.

My experience with CAV may not match yours, but that is no reason to attack me. I know quite a bit about CAV, and I know that they will do their best to help. I also never called you 'toothless', I merely pointed out that you need to follow up., and follow up with the person you first had contact with. CAV make this point themselves.

Your issue with your trailer is yours. If CAV, or VCAT, or any other body here in Vic had had similar complaints then you might have been taken more seriously. Now, that's not me being arrogant, that's me being realistic.

A "year or so" is a total cop out. When was it?? Don't you remember? Don't you have receipts? What on earth do you expect?

The laws in this country, and particularly for you, as you seem to be in Victoria, are geared to protect YOU. In Victoria you have a protection that is called an "Implied Warranty", that is a mandated warranty for an implied life of an item. CAV is NOT here to do your work for you though. You need to be involved. Moaning here isn't involvement.

I didn't build your trailer. Why attack me? Grow up.

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Originally Posted by ATH

I certainly wouldn't have bothered generally, but that tyre was the one I'd already had some doubts about as the build date was different to the other 4. Plus the useless "warranty" which is not worth the bit of plastic they give you when you buy the things.
I consider it to be a bloody cheek to spruik about "peace of mind" etc. and not state it didn't apply to vehicles going off road or advise that letting down tyres of a lower profile was not covered if damage occurred.
I'm not one to bitch generally about damage or things that are my fault especially when I'm off road, but thought I'd see what their reaction was to me making a claim for the damage.
It's worked.... I will get a replacement tyre at 1/3rd the cost of the new tyre price. I'm satisfied with that.
AlanH.

PS. Strange that no one has asked what the brand is......

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A few have asked if it was brand X or Y - what brand were they? Given they've come to the party on a replacement, I don't think it's a name and shame if you mention them - you were after all talking about one faulty tyre out of the set you bought, not that every tyre was garbage. Spill the beans... [smilebigeye]