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Thread: Defender EKA code delay

  1. #1
    Join Date
    Jan 2014
    Location
    Mount Gambier, Blue Lake City
    Posts
    245

    Unhappy Defender EKA code delay

    A couple of days ago, the battery in my 2013 Defender key fob died, so naturally I replaced it with a new one.
    However, on reading the owner's manual, it seems you MUST replace the battery before the old one dies or the security system locks you out.
    In fact the battery replacement process has to be done while sitting in the driver's seat, or again the security system goes into lockout mode.

    So I rang the local dealer and asked for my EKA (Emergency Key Access) code so I could reset the system.
    "Er, sorry", they said, you have to contact J-LR Australia Customer Service via their "hotline" number 1800 625 642,
    Which I duly did.
    They then informed me that I have to send them an E-Mail with attached documentation proving that I own the vehicle and proving my identity. So I sent the rego papers, the purchase papers and my passport details as requested.

    They replied quite promptly, to inform me that the request had to be sent by them to the UK head office of J-LR, as they are the only ones who have access to the EKA database.
    However, due to the current COVID-19 issues the request could take from TWO TO FOUR WEEKS to process!!

    So it seems I may be stuck without the vehicle for up to a month, simply because my key fob battery ran out of juice. Not happy!!
    In fact I do wonder why the EKA code is not given to the owner at time of purchase as part of the vehicle handover process. Why do J-LR keep it hidden in their secret database as though it's some sort of national security issue?

    Alan

  2. #2
    Join Date
    Mar 2015
    Location
    Horsham Victoria
    Posts
    426
    Wowser that sux
    Rob

  3. #3
    Join Date
    Jan 2011
    Location
    South Gippsland
    Posts
    1,050
    Quote Originally Posted by RobMichelle View Post
    Wowser that sux
    Rob
    The EKA code is found on the security information card supplied with your vehicle.
    1999 build D2 TD5 AT, Mantec snorkel, 2" LRA spring lift, ARB on board air, CMM air ram CDL shifter, swag & gold pans .....

  4. #4
    Join Date
    Jan 2011
    Location
    South Gippsland
    Posts
    1,050
    The EKA code is found on the security information card supplied with your vehicle.
    1999 build D2 TD5 AT, Mantec snorkel, 2" LRA spring lift, ARB on board air, CMM air ram CDL shifter, swag & gold pans .....

  5. #5
    Join Date
    Jan 2014
    Location
    Mount Gambier, Blue Lake City
    Posts
    245
    Onebob,

    I was not given that information.

    I recall that when I bought the vehicle, (second hand) I did ask the dealer for the EKA code, but was told I'd not be likely to need it and that if I did, the dealership could arrange to source it for me.
    That was pre Corona Virus of course!

    Alan

  6. #6
    Join Date
    Jan 2011
    Location
    South Gippsland
    Posts
    1,050
    Quote Originally Posted by Rurover View Post
    Onebob,

    I was not given that information.

    I recall that when I bought the vehicle, (second hand) I did ask the dealer for the EKA code, but was told I'd not be likely to need it and that if I did, the dealership could arrange to source it for me.
    That was pre Corona Virus of course!

    Alan
    Bummer!
    However it is possible to change the EKA code with a Nanocom or Hawkeye diagnostic tool - so Iím wondering is the code immediately viewable or is it a case of having to enter it to then enable the option to change it - I dunno but someone who will read this will know Iím sure..
    Also thumb thru the pages in your service book and the driver handbook and you might find that the previous owner had handwritten it in the margin on the relevant page or elsewhere in the book .... thats were I found my Radio and EKA
    codes Defender EKA code delay
    1999 build D2 TD5 AT, Mantec snorkel, 2" LRA spring lift, ARB on board air, CMM air ram CDL shifter, swag & gold pans .....

  7. #7
    Join Date
    Jan 2014
    Location
    Mount Gambier, Blue Lake City
    Posts
    245
    Quote Originally Posted by onebob View Post
    Bummer!
    However it is possible to change the EKA code with a Nanocom or Hawkeye diagnostic tool - so Iím wondering is the code immediately viewable or is it a case of having to enter it to then enable the option to change it - I dunno but someone who will read this will know Iím sure..
    Also thumb thru the pages in your service book and the driver handbook and you might find that the previous owner had handwritten it in the margin on the relevant page or elsewhere in the book .... thats were I found my Radio and EKA
    codes Defender EKA code delay
    I actually bought the vehicle with just 8,000km on the clock so the old owner did not leave me with any handy tips in the owner's manual.
    If I get desperate,I might try to find someone with a Nanocom tool to see whether that can be used to gain access to the code.
    I did try using my spare remote, but to no avail. Either it's battery is also dead (unlikely, sine it's never been used) or it too has been locked out by the vehicle's security system.

    My next vehicle will be an Ineos Grenadier I think.... hopefully less bloody electronics!

    Alan

  8. #8
    Join Date
    Apr 2007
    Location
    MUSWELLBROOK
    Posts
    176
    I have asked for my EKA codes and received a prompt response from
    Janelle
    Administrator
    Customer Relationship Centre
    Jaguar Land Rover Australia

    T: 1300 787 803 - Jaguar
    1800 625 642 - Land Rover
    E: crcau@jaguarlandrover.com

    Maybe worth a try
    Mark

  9. #9
    Join Date
    Jan 1970
    Location
    Logan
    Posts
    23,709
    If you take the fob out of range of the vehicle, change the battery, and then come back into range, does the vehicle realise the battery has changed?
    It didn't on my 2009 Defender.
    2009 Defender 110 2.4. ARB bulbar, Ironman winch, Safari snorkel, Steinbauer chip, AP HD clutch, Lightforce spots, larger tank, Off Road Systems drawer, Traxide 160 controller, Tekonsha brakes, Mulgo seat runners, Uniden UHF, Nuggetstuff seat corners, breathers, Polaris GPS.

  10. #10
    Join Date
    Mar 2007
    Location
    Warwick Qld
    Posts
    1,926
    I changed the battery in my mate's D4 proximity fob just the other day. Had no issues at all.
    -----
    You have the right to remain silent. Anything you say will be misquoted, then used against you.
    -----

    1999 Disco TD5 ("Bluey")
    1996 Disco 300 TDi ("Slo-Mo")
    1995 P38A 4.6 HSE ("The Limo")
    1966 No 5 Trailer (ARN 173 075) soon to be camper
    -----

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