I wanted a repair kit for my McNaught Mini-lube. The Qld. distributor did not stock spare parts!!!! They order them in from Melbourne as required and charge you the courier fee. A small clip lock bag of o-rings and seals $14, Courier $15. Product is good but this sort of customer service stinks.
Another Melbourne company is the distributor for a very reputable top shelf make of American pneumatic tools. They are listed in the Brisbane 'phone book as having an office at Acacia Ridge and I used to go there to buy parts.
Couple of years ago I 'phoned first to see if they had stock of my requirements. Took three days to get the 'phone answered. Turns out they no longer have a store there. It is now an office staffed by a part time clerk-typist who does admin work for the southern based reps when they are in Qld. and use the former shop as their base whilst here. I now have to go to a dealer 15 miles away from my place. Not happy, Jan.

