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Thread: Puma Floor Lining

  1. #1
    solmanic's Avatar
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    Thumbs down Puma Floor Lining

    I am having a dispute with LRA over an issue I raised with my dealer ages ago but have never gotten a satisfactory response... The driver's side floor lining in my Defender has a wear patch in it, right through to the cardboard backing after only 2.5 years and 40,000km of use. Some time ago I commented on this to my dealer and they dutifully raised it as a warranty item but it got knocked back by LRA. The wear has continued and I have continued to press the point with them until they advised me to write to LRA directly.

    I did this last week and after a response email and follow up phone call got a flat out NO from them to replacing the worn out section of floor mat. They assert that this constitutes "normal wear and tear" and as such is not covered under warranty. I have shown them photos of my previous Defender which I sold after five years with no visible wear at all. I even included a photo of my shoes which I have not changed since then either. Finally I included clippings from their own sales material (website & sales brochure) which stated "every surface is resistant to wear and tear" and the interior is "as tough as ever". The bloke's response to this was that "there is no timeframe stated". Cop out!

    I am now about to lodge my complaint through the Office of Fair Trading to see if I can get this sorted since I think I have gone as far as I can negotiating with LRA directly.

    So has anyone else got the same problem? I know a lot of people here just have rubber floor mats over the top and the LR customer care guy asked me why I simply didn't do that in the first place. I explained that had I known the new floor lining would disintegrate after only two years I would definitely have bought floor mats on day one. But having owned two Defenders previously with no issues I thought it was fair to assume these would last just as long... they haven't.





  2. #2
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    Good luck with this, Andrew! If anyone can get a win it shall be you - perseverance is your middle name.

    I can't help you with a comparison though - I put in supercrap rubber mats from the start- I've almost worn through them though. The original stuff underneath is therefore still OK.
    2007 Defender 110
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  3. #3
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    I (at great expense) put genuine LR mats in soon after purchase so I can't give you ammunition. However I am concerned at the wear on the LR mat on the drivers side after about 30,000 km...I'll be through to the lining shortly.

    Good luck with the "case"
    Mahn England

    DEFENDER 110 D300 SE '23 (the S M E G)

    Ex DEFENDER 110 wagon '08 (the Kelvinator)
    http://www.aulro.com/afvb/members-rides/105691-one_iotas-110-inch-kelvinator.html

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    Reckon I now have something much better than standard floor mats in my "97 build Defender 130. When I got sick of the holes worn in the drivers side one, checked out Clark rubber to see what they had to make some. Bought what is supposedly a horse mat. About 6 feet by 4 and 8mm thick with dimples on it. Cost about $75 at the time - maybe $85 now, Cut two floor mats out of it and still have about 4 feet square piece.

    Reckon this should outlast several standard mats. Also, using the original ones as patterns, made the new ones a bit oversize to reduce the amount of dirt that works its way underneath from around the edges.

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    I noticed the new Land rover on display at the 60th anniversary at Cooma in 2008 had started wearing on the side seat box and the floor already, and it was a demo. They are not made of the same tough rubber of the earlier models and seam to be a thin plastic like material over cardboard.

    Good luck with your claim.

  6. #6
    solmanic's Avatar
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    Interestingly I got a call from the dealer I bought the car through in Toowoomba (not the one I get it serviced through as they are in Brisbane). He commented that as soon as he saw the photos he thought it was a pretty straight forward warranty claim! No floor lining should wear through under normal use within two and a half years. He commiserated with me over the fact that Land Rover were digging their heels in over the issue. I told him I just wanted to give him a heads up as I had to include them on the OFT claim since they were the selling dealer.

  7. #7
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    What after market options are there to combat this problem ? Anthing besides mats ?

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    Quote Originally Posted by pc3 View Post
    What after market options are there to combat this problem ? Anthing besides mats ?
    Wright Off Road in the UK make a great acoustic mat system that is fully moulded to the floor, extends up over the seat boxes and supposedly has excellent sound deadening properties and is extremely wear resistant, the only issue is the price delivered here. (and does the new engine/six speed g/box use the same transmission hump as the R380 ?)

    I enquired last week (my old 130 mat is through to the sheet metal) and it costs 400 quid delivered to Oz





    This type of mat is normally found in construction industry equipment, diggers and excavators etc. or agricultural tractors. It is the industrial standard for reducing noise levels inside the operator cabin. It also provides a hard wearing durable surface that withstands the riggers of constant daily use. There is no other engineering solution

    This material is fuel, oil, water and sunlight resistant, and meets listed properties to -40oC and brittleness to -28oC (continuous).
    Barrier weight - 6.3 kg/m@ MIN
    Specific Gravity (ASTM D792) 1.57 MIN
    Hardness (Durometer A - ASTM D224) 68 MIN
    Tensile Strength (ASTM D412) 2.65 Mpa MIN
    Tear Strength (ASTM D624) 1.57 KN/m MIN
    Elongation (ASTM D412) 250% MIN
    Low Temperature Brittleness (ASTM D2137 - Test Method A) -28oC
    Flammability (SAE J369) <100 mm/min Burn Rate

  9. #9
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    Hi All

    The mat on the drivers side of the 120 is in tatters as well - except for the land rover logo So i am watching with interest

    Regards Mark

  10. #10
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    I can't help you but good luck anyway. You just wish the company the company you support would support you back.

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