the shocks may be too stiff and youre bouncing off of the tyre OR
they forgot to fill them with oil and you have only the gas charge to do the work. While they'll feel nice and working by hand under load the gas heads through the ports massively faster than the oil would.
Stand on the tow bar get a good bounce going and jump off at the top of the cycle, if it moves more than all the way down then back to its normal resting position then the shocks are shot. (for OEM compression/rebound control settings)


 
					
					 
				
				
				
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