Thread: some puma 90 niggles and frustrations (Warranty)

Originally Posted by Leroy_Riding

Thanks for the offer, though Land Rover customer care will be freighting the car to Brisbane for me at there cost if it ever gets fixed that is lol.

I would push harder to get this done now,as,maybe the dealer is the problem.Get it to Austral.

If they can't sort it there is always MR..............

Hello,

Very sorry to hear about these issues, I hope things get sorted for you soon. I will be keeping a close eye on this thread and on my MY12 D90 too . . .

Hi Leroy ,You ask were do things go from here ? What can I do ? You have to go to Land Rover Australia Sidney . Not customer service . Tell them that you are not happy with were your car is , Tell them you are not happy wiyh the dealreship . Tell them that you want it taken to another Dealership , one that can fix it . Tell them that you are sick of being fobbed off , and it is unacceptable . Tell them to fly a Land Rover Technition up to Townsville to have a look . Would Land Rover treat a $200k+ Range Rover owner the same , I think not . Most of all don't let them fob you off . I know a Defender owner who was not happy with a dealership , Land Rover used another .

Hi Leroy ,Look up DAVID BLACKHALL managing director Jaguar Land Rover asia . Send him an email , tell him about your 90 , see if he can get things moving , good luck . jimr1 ...

Hi Leroy ,Try DAVID BLACKHALL managing diretor , Jaguar Land Rover Astralia Asia Pacific . Tell him your story ,good luck jimr1 ..

Hi Leroy ,Try DAVID BLACKHALL managing diretor , Jaguar Land Rover Astralia Asia Pacific . Tell him your story ,good luck jimr1 ..

No real update, but thought I would post all the same.

After requesting all the technical documentation from my car on all the work done on Friday. . . I got an email late yesterday afternoon stating that "I have been speaking with our Head technician and Service Manager regarding your request for fuel pressures, I have been advised that the readings are electronic and are not downloadable or transmittable in normal format they are stored in a microchip vid block which unable to be downloaded"

(that's a direct copy and paste form the email[not the whole email])

also yesterday I called customer care requesting my car be moved to Austral motors in Brisbane as I was not happy with the work, nor the communication given my the dealership in Townsville.

Ill call them again today and follow up as they have still not contacted me back regarding the rental I asked for on Friday.

What really gets to me is that they are not diagnosing what is wrong with the car they are just throwing parts at it hoping its the issue, they can argue otherwise but until they give me the paperwork to prove it (which ive asked for, twice now) I am getting very strung out here. .

I have a large 4wd trip planned and no car do do it in. . and to top it off im still paying rego/insurance/repayments for this car I don't have, and when you are 22 years old on rather low income and the Defender was well and truly above my actual budget to buy. . its really frustrating!!!!

Hi Leroy,

Have a read through here New Consumer Laws RE Car Purchases

The way I see it your car fits the category of being not fit for purpose, etc. Under the new laws you can either get a refund or or brand new car. I'd be suggesting you take this route with LRA, you could end up with a 2013MY vehicle which would be all around much better anyway. Better clutch, better seals, better sound system, better resale down the track. I think they would have a pretty hard time arguing against it given the amount of time that has now transpired.

All the best, JP