Thread: some puma 90 niggles and frustrations (Warranty)

Originally Posted by jplambs

I think you need to talk to the dealer or LRA itself, the comment about not replacing or refunding is typical, they are obligated to do so under the new laws. I'd be calling the ACCC and having a chat to them about the specifics.

That will be my next step to cal consumer affairs directly,

I have given Land Rover Customer care an ultimatum. I told them to give me a rental that will do exactly what my Defender is advertised to do untill my car is returned to me, and I have TOLD them they will be compensating me for my vehicle aswell.

I have requested they pay to have the car i was towing shipped from Mt Isa to brisbane, and that they can foot the bill for my repayments on the car while I have not had it (4 weeks coming on 5 weeks of repayments) my insurance and registration costs all for a car I cannot use.

i again requested my car be transported to Austral motors for its remaining 'repairs' and was told they will not ship the car while in the middle of repairs, I take this to mean that if there 'latest fix' doesn't work then the car will be shipped to Austral but whilst the current dealer is waiting on parts it will remain there.

does anyone know what number I should call that is 'Above' customer care? as they wont put me on to anyone 'higher' up the food chain, Im afraid sending an email is not my strong point so am trying to avoid it as I believe I would not be able to express my disappointment and it would become more of an 'attack' and this is not how I want to come across, I just want my car back, or a replacement car that does exactly as advertised and to have the same spec as mine, including my lifetime warranty against rust and all that.

is that too much to be requesting? even customer care seems to be 'fobbing' me of now telling me to contact the dealer, and the dealer telling me to contact customer care. .

I have a few calls to make, just keeping everyone updated on here

A call to "Today Tonight" or similar might be in order.
Amazing how things can get fixed when ventilated on National TV.

Regards Philip A

Sorry to say but this is starting to sound like you may need to get a lawyer involved???

Manic in the D3/D4/RRS section has already done so, maybe you can share lawyers and reduce costs.

I'd keep it calm for a little while longer yet, you've done the right thing asking for a replacement vehicle that does exactly what yours is supposed to do, there is a difference between having a sedan as a replacement for a couple of days as opposed to what you would expect after a month. I'd call consumer affairs QLD and / or the ACCC and find out exactly what you rights are. Remember to keep documented notes of all phone call including date, time, reference no. and the name of the person that you talked to.

It would have been a lot cheaper and easier if lRA had just replaced the engine.

Personally I would spend the energy on getting it back to Austral.

Lawyers love charging for stuff like this and I would venture that Land rovers' pockets will be much deeper than yours.

I can certainly understand the frustration but it sounds more like a dealer issue.

Originally Posted by nugge t

Personally I would spend the energy on getting it back to Austral.

Lawyers love charging for stuff like this and I would venture that Land rovers' pockets will be much deeper than yours.

I can certainly understand the frustration but it sounds more like a dealer issue.

Agreed, however I was basing it on this:

...
Im afraid sending an email is not my strong point so am trying to avoid it as I believe I would not be able to express my disappointment and it would become more of an 'attack' and this is not how I want to come across,
...

Most of what a lawyer does is easy, but some people are not necessarily able to do it themself...

There are planty of draft templates [letters of demand] - and you can get people to read the letter to make sure the tone is correct.

Thanks for all the reply's
I do not intend to take legal action as I don't think that will get my anywhere Ill await another response from Land Rover tomorrow morning as to if there latest fix has worked. if not the car is being moved to Austral Motors in Brisbane for the remainder of its repairs, even if fixed today/tomorrow I will have a full inspection done on the entire car to be sure there are no further issues with the car, and I will have all warranty work that needs to be done
I.e. intake grill that fell off, melted mudflap repaired here in Brisbane.

I'm confident once in Brisbane at a reputable dealer of whom I already deal with for my servicing that the issue will be resolved quickly.

I will keep everyone updated when I know more.

Leroy

Originally Posted by isuzurover

Agreed, however I was basing it on this:


Most of what a lawyer does is easy, but some people are not necessarily able to do it themself...

There are planty of draft templates [letters of demand] - and you can get people to read the letter to make sure the tone is correct.

Hi Leroy,

I've been following your thread hoping things get better soon for you and your 90. Whats the latest on the situation?

Cheers,

Danial.