Thread: some puma 90 niggles and frustrations (Warranty)

Originally Posted by 2stroke

Unbelievable! Just read this thread through for the first time. So you've been at least 6 weeks without your 90 and it's under warranty. And not keeping parts in the country, surely that's not true! Most bits for my Tdi are at MR or at FWD, if not they're a day or so from Sydney.
Definitely arrange with Rover that the vehicle be thoroughly checked at Austral when you get it back, you'd like to have confidence in the vehicle before you'd take it on another trip.
If this doesn't put you off Defenders you're a hard core Landy man.

Can't really blame the car for a completely useless dealer.

Here in Perth we have two dealers and I won't take my car to the one (who I won't name under the forum rules and policy) if you paid me. I would put money on it that they would do more harm than good (my opinion with no actual statistics!)

Defenders remain niche vehicles that require an actual enthusiast to look after them, be it your main dealer (as in my case),your independent service centre or yourself.

Most dealers in small cities or larger towns have the same mechanic or workshop manager do the rounds between every vehicle marque dealer and it just turns into a job rather than a passion...(I have actually seen this happen in northern WA)

Hope it get sorted soon, but IMO the blame lies firmly with the dealer and his poor service rather than the vehicle itself.

Cheers,

Lou

Originally Posted by Loubrey

Can't really blame the car for a completely useless dealer.

Here in Perth we have two dealers and I won't take my car to the one (who I won't name under the forum rules and policy) if you paid me. I would put money on it that they would do more harm than good (my opinion with no actual statistics!)

Defenders remain niche vehicles that require an actual enthusiast to look after them, be it your main dealer (as in my case),your independent service centre or yourself.

Most dealers in small cities or larger towns have the same mechanic or workshop manager do the rounds between every vehicle marque dealer and it just turns into a job rather than a passion...(I have actually seen this happen in northern WA)

Hope it get sorted soon, but IMO the blame lies firmly with the dealer and his poor service rather than the vehicle itself.

Cheers,

Lou

Totally Agree Dealer not the car, as all that has been done is replace a fuel pump (high pressure) and the injectors. . . 7th of January they got the car. . . Its still sitting there now, that puts it into its 9th week in Townsville I think?

I feel bad arguing with customer care, but the dealer wont speak to me anymore and I am still waiting for an explanation as to what the cause was, or exactly what work has been done. . I asked for that over 3 weeks ago. . I received a stock list of bits I'm not sure why they sent that to me, but when I replied asking again no reply, and each time I called the dealer I got the 'Ill call you back' never ever got those phone calls back. . .

I just want my little guy back on my driveway I think I may need to treat him to that new winch bar and winch when he gets back as a gift, for having to put up with the incompetence of the dealer lol!

Originally Posted by Leroy_Riding

Totally Agree Dealer not the car, as all that has been done is replace a fuel pump (high pressure) and the injectors. . . 7th of January they got the car. . . Its still sitting there now, that puts it into its 9th week in Townsville I think?

I feel bad arguing with customer care, but the dealer wont speak to me anymore and I am still waiting for an explanation as to what the cause was, or exactly what work has been done. . I asked for that over 3 weeks ago. . I received a stock list of bits I'm not sure why they sent that to me, but when I replied asking again no reply, and each time I called the dealer I got the 'Ill call you back' never ever got those phone calls back. . .

I just want my little guy back on my driveway I think I may need to treat him to that new winch bar and winch when he gets back as a gift, for having to put up with the incompetence of the dealer lol!

Just to reiterate what has already been said, get the best dealer you can find or, better yet, an independent specialist to work on your car going forward.

The less a dealer has to do with your Defender. The more reliable it will be - that's certainly been my experience. The warranty period running out was the best thing that ever happened to mine!

Best of luck with it all.

Originally Posted by n plus one

Just to reiterate what has already been said, get the best dealer you can find or, better yet, an independent specialist to work on your car going forward.

The less a dealer has to do with your Defender. The more reliable it will be - that's certainly been my experience. The warranty period running out was the best thing that ever happened to mine!

Best of luck with it all.

G'day n plus one,

Without contravening any forum rules, are you using the Philip dealership? Are they treating your baby well?

Mick

Originally Posted by Cracka

G'day n plus one,

Without contravening any forum rules, are you using the Philip dealership? Are they treating your baby well?

Mick

PM sent

I feel for you man, just found this post.
I cant wait till mine runs out of warranty as well as the nearest dealer is incompetant, and not only with landrovers but VW's as well.
Same as for you, they never ring back etc....
All the best, stick with it and love ur landy more than ur missus..... well maybe not in the same way.......

When it does get back to Brisbane - if you really want a decent workshop to look over it - forget the Brisbane dealer - go to MR Automotive on Anzac Avenue in Redcliffe.

It may interest you all to know, my car was delivered to me at 12:38am this morning so I’m happy for that I have my car back.

what I’m not happy about is my belongings in the car are all thrown around and now my heavy toolboxes upside-down and thrown in on top of soft fragile bags of items, my wiring in my battery box all messed up when It was neat, over half a tank of diesel seems to now mysteriously be just floating above empty and dirty greasy hand prints through the car.

I’m yet to inspect in the daylight as I had to head to work and will inspect it again when I get home, but I’m no impressed.

Once I have checked the car over fully I will call LR customer care and give them a little peice of my mind as to how the whole situation has been handled.

another thing is the clutch seems to now be light as a feather and the car seems to have less power than I remember. . . this could just be me though and my short few KM drive early this morning when collecting it. . . will report back on that later. .

All In all so fart the experience has left me very disappointed in the LR dealer in Townsville and could not recommend people go elsewhere more!
disappointed in LR customer care as well as when it go to much for one guy I was then flicked to another 'case worker' or whatever they are called and had to explain the whole lot again, the dealer has still not made contact with me for almost 1 month despite me requesting information and phone calls from them. Customer care have not been able to tell me what work was done on my car or what the cause of the problem was.

I can honestly say I no longer have any faith in the car I own to be able to take it into the desert or on a long trip ever again as the same thing will likely happen, so I am left with a car I purchased to do just that which I no longer believe is up to the task.

Do not take that as a stab at LR as I am a LR man, i am speaking about this vehicle in particular, and am seriously considering selling the car and moving to a second hand TD5 or something similar.

I’m exhausted and frustrated over the whole ordeal, the car was gone 2 months and 1 day exactly from me, and from what I can tell the extent of the work done involved replacing an injector and a fuel pump. . . 2 months to replace 2 items? Though I could be wrong here as like I said LR nor the dealer will tell me what work was actually carried out on my car nor what the actual issue was.

I feel there compensation offer or 2 free services is a bit light on considering the repayments on the car alone account for well over double the value of those services combined, I am still left with a car of mine in MT Isa as my LR broke down in Winton and I was forced (at my own cost) to return the vehicle I was towing to MT Isa as It could not stay in Winton and I did not have the funds to get it to Brisbane by other means (this was my whole purpose of going to MT Isa to return this car to Brisbane!!!) LR were unable to place me in a rental car to get me from Winton to Brisbane so I had to make my own arrangements, lucky I was travelling with someone else so with a luggage shuffle was able to squeeze in with him, and I was nice about it all, I didn’t pump them for a rental when I returned to Brisbane until I really really needed one, at which point it took them a week to organise one for me.

I dunno I'm just ranting on. . I just feel a little like I’ve been taken advantage of being young (22) and owning a defender, If I was a middle age man with a range rover I am sure this entire situation would have been handled in a completely different manner. .

/Rant