Thread: My insurer says won't pay for some of Roo damage

Get a 2nd, 3rd and 4th opinion and show insurance

Which insurance company?

Originally Posted by Sprint

Which insurance company?

Careful !

Best not to publicly name them here, at this stage... Do it via PM for those who really need to know...

Incisor has already been bitten this year by legal threats....

But I've never had a radio fall out of its mountings, not even in the Passat driving fast over the unsealed Nullabor... Rest of the car fell apart...but my stereo stayed put.

'Roo? - or hippo standing on its hind legs ?

At this stage, I won't mention their name, as to be fair, I'll give the assessor the benefit of the doubt that he is not as competent as he should be. If they don't do the right thing, I'd be prepared to mention them, so long as it doesn't contravene forum rules.

Also, the Puma is with their repairer. I need it fixed ASAP, so I'm just after any experience of seemingly unrelated damage due to the impact energy being transmitted along the chassis to parts remote from the point of impact.

Any engineers out there who could comment with authority (even in general terms)?

Originally Posted by Brid

I need it fixed ASAP

they got you by the balls.

Have you spoken to the repairer - what do they think? Have they removed the grill and inspected the front panel closely?

It is certainly possible for the force of impact to damage other items. Either the insurance are being bastards or they think are trying to get a bunch of other faults fixed for free (which many people probably do unfortunately).

They may have a point on the radio, however it was still damaged as a direct result of the accident.

If the spotlights were pushed back through the grill, it could easily have moved the rad support back.

AC - piping damage or dislodged AC connector?


Repairers usually have to wait 3-6 months to get their cash from the insurer, the easiest path may just be to see how much $$$ they want to fix the other items while they are on the job.

It is unfortunately possible that LR may not have tightened some fixings properly...

I have spoken to an engineer, who calculates that hitting a 65kg roo at 100kph in a vehicle with no energy absorbing crumple zone will certainly release enough energy through the chassis, body, etc to cause damage to items remote from the point of impact.

The bulk of the energy is absorbed in the crumple zone (where fitted), causing significant damage there, and lowering the chances of damage remote from the point of impact. I'm looking forward to a written statement. And hopefully the assessor can then appreciate the facts. If not, I'll know they are just trying to weasel their way out of their obligations.

I had a side impact from a roo in the puma, took out the airflow sensor I've a foot from any damaged components. No referred damage from frontal impact as yet.