Thread: One month out of Warranty - Triple Whammy

Just before my warranty ran out I had it checked by an independent and they found worn rear axles and thought there was a noise in the rear diff. I thought it came from the engine, the Cook thought gearbox area. Anyway the stealer checked it out and reckoned it was the transfer case but no recond boxes available anywhere.
Couple of weeks later I ring up and it's nearly ready with a brand new transfer box being fitted.
I've been quite happy with the way Barbagallos have looked after the vehicle especially considering I've never had it serviced there.
AlanH.

Well its now been 5 weeks that the car has been in the hands of the service department. I would like to say I am happy with the outcome, but that can't be further than the truth.


The issue with the clutch has been resolved with a +ve, with LR paying 80% & myself 20%. I guess I could whinge that I was only 3 weeks out of a 3 yr warranty which isn't an 80/20 split but happy that they accepted most of the cost.


However, both the transfer case issue and the rear axle have been rejected multiple times. The service dept was asked to submit different information including photos to the LR engineers but apparently as the transfer case and rear axle were never specifically referred to by myself LR are not accepting liability at this stage. I am currently attempting a resolution with the Customer Care Manager at this point......for those like myself that aren't mechanically savvy I would suggest that any noise you believe is not normal that you ask what could be the likely impact of that (ie drivetrain noise affecting tfer case and rear axles) and have tfer case and rear axles noted on the service documentation.


I still love my truck but the love is getting whittled away