Thread: Online Service History & Warranties

And never underestimate the importance of a great relationship with the dealer post warranty.

A lot of good faith work can be done outside warranty if loyalty is demonstrated.

While its correct that statutory warranty is valid if Indy serviced- it's those other bits and pieces that having the dealer in your corner helps with...

And yes - you will end up paying for corrosion checks if you don't get it services by the dealer.

Honestly buying a new car if they told me there was no service booklet, I would not proceed until they supplied one. What happens when you sell the car or take it to a non LR service centre and they need to verify, or remote and need warranty work?

I went through all this when I bought mine in 2013.I realised when I got home that the log book was missing. Back at the dealership I was sent to the service centre where they told me it was online and proceeded to tell me how to update the information.I'm sure they didn't know any thing about it at the time.After trying to access their site,I made several phone calls (to people who didn't know what I was talking about) which were never returned.Eventually I located a service book somewhere on the LR website and printed it out myself.At my last service at Davis LR he supplied one,as he does to all his customers.If I was buying a Defender I'd like to see all the receipts rather than looking at something online.
As far as dealers go,I'm very happy with the mob I go to for warranty work and I think I would've been happy to go there for services,other than the price they charge.Problem is,If something fails,unless it's a recall,they'll only replace it with an identical part.If you want modifications done you won't get it there.I know one club member who religiously serviced his Defender at the same dealer from new,his engine failed one month out of warranty and the best they did for him was a discount on the engine,still about $11000.They blamed his mods for the failure,specifically the Mulgo pop top.

The comments on customer loyalty and getting work done outside of warranty are valid points.

The reality is i didnt need the defender as my jeep is still going strong as my daily drive, hense the low kms on the defender. But im thinking of doing a road trip from perth to tasmania in the future and the fact that the production of the defender was coming to an end forced my hand in buying one sooner than needed. So by the time i do look at doing the trip it will probably be out of warranty with only 30,000kms on the clock. If something fails during the trip customer loyalty might be the only thing to help get LR to come the party in regards to getting things fixed outside of warranty. Had the defender not been coming to an end of production i woulld have waited and bought one 6 to 12 months before the trip.

If a vehicle has a major failure outside of warranty but has negligible kms what are a persons rights unders consumer law and "fit for purpose " rights.? I'd be mighty annoyed for a gearbox to fail at 30,000kms outside of the 3 year warranty and have to fork out for the whole expense myself.

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Good question. Mine is out of warranty by time, but has only done 76,000 kms. Previous owner used an independent.

Mine was out of warranty by a year and only at 70,000km - I had work completed under good faith.

I have no issues taking my vehicle on an 8 hour drive for a service, as the quality of that service and the way it is handled, is first class.

Originally Posted by Tombie

Mine was out of warranty by a year and only at 70,000km - I had work completed under good faith.

I have no issues taking my vehicle on an 8 hour drive for a service, as the quality of that service and the way it is handled, is first class.

Where do you take it please mate? Obviously well worth the trip