Thread: Calling for assistance from towing gurus

Originally Posted by Graekynn

This is actually one of 4 issues I found with the work done to my car, and I will see how the company responds to this before I name names.

Do not do that. We have a "no name and shame policy" on this forum. Naming and shaming will see your post edited or deleted.

Originally Posted by Graekynn

II decide to remove the receiver hitch just in case someone takes a liking to it and pinches it.

I have a locking hitch pin (given to me by Langy off this forum) on my hitch receiver, something like this:

SCA_553554_hi-res.jpg

Originally Posted by p38arover

Do not do that. We have a "no name and shame policy" on this forum. Naming and shaming will see your post edited or deleted.

Ok if that's the policy I'll keep it to myself.

Originally Posted by Graekynn

Ok if that's the policy I'll keep it to myself.

Just a little update, after an email response and a phonecall from the workshop, they were genuine in their apology and offered to transport my car free of charge a reasonable distance to rectify any and all issues. The boss has also offered to go over all the work that was carried out which restores some of my faith.

I had some further work scheduled with them after easter, and as long as its not unlawful to travel then for goods and services I'll give them an opportunity to resolve the issues and provide the level of service they have a reputation for.

Thanks again to all for your help

Every company / individual stuffs up once in a while, it is how they deal with it that is important. Looks like this is a good one - some are arrogant, some sprout meaningless BS excuses, but this one looks to be good.
David

Originally Posted by p38arover

I have a locking hitch pin (given to me by Langy off this forum) on my hitch receiver, something like this:

SCA_553554_hi-res.jpg

I had one of those but I turfed it because it was a royal PITA when I needed to swap over the tow hitch for the recovery hitch

Originally Posted by trout1105

I had one of those but I turfed it because it was a royal PITA when I needed to swap over the tow hitch for the recovery hitch

Mine still uses the R-clip. If the R-clip is removed, the locking cap still stops the pin being removed. I don't find it a hassle to remove/refit.

Originally Posted by Graekynn

I recently paid to have, amongst other things, a hayman reese towbar fitted to my 90. Everything looked fine in the afternoon light so I drove home. Fast forward to today, I decide to remove the receiver hitch just incase someone takes a liking to it and pinches it. Upon removal and closer inspection I noticed the mechanic used vice grips to hold the ball in place while tightening it up. This has left deep gouges in the ball on both sides:
To say I'm disappointed is an understatement as you spend good money on professional labour to see a rookie move like this. My question to the brains trust is, can gouges like these damage the cup on the trailer or cause any issues while towing?

The ball and tongue have been held in a bench vice in order to swing on the nut. You can see the marks from
the vice's jaws on the corners of the flats. Personally, I couldn't be bothered going through the rigmarole of getting
it changed over. Two minutes with a file will fix the marks on the ball, which will be covered with rust in a month
anyway. And those marks won't affect the operation and/or longevity of the trailer coupling in any way.