If LR Australia say it has only one filter so therefore it needs changing at 12,000kms then why does the LR UK site say 12,000miles (20,000Kms). Do they get 2 filters on the UK Defender motors ?!
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I could understand if you were told that it was due to different climate conditions, poorer quality roads in Australia or something similar. Sounds like LR Australia need to get their act together (but then we knew that anyway).
I guess at the end of the day whatever figure LR Australia say you'll have to accept if you want any warranty claims honoured. Whether it's to improve the life of your engine or just to line their pockets doesn't matter, if it's not done they will try to wriggle out of any warranty work (even if it's not engine related !).
As to the claim that service work must be carried out by an 'authorised dealer' I think they're skating on thin ice there.....
Colin