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Thread: Defender post 2010 Any Goss??

  1. #21
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    eksjay if all of us were to select a vehicle based on the attitude of the salesman we will be riding horses.

    I asked a jeep salesman few questions about the new Jeep and he did not have a clue about the vehicle that he was selling. 98% of the car salesman are the same.

  2. #22
    mickygee Guest

    A POSITIVE SALES STORY

    just to balance things a little, i had a very good experience when i bought my o8 defender, John from purnell motors in blakehurst let me take one out for a test drive for half a day. i didnt buy it then. i came back about a month later and he remembered me. he was very polite but with minimal pressure, having been a car and house sales agent in a past life i can spot salespeak a mile away but john was sincere. their finance dept was very efficient and got my application approved in about 1 day. i would highly recommend John if you need a land rover.
    forgot to mention, their after sales service is just as good so far

  3. #23
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    Riding Horses? We would probably be better off! Wouldn't need an army of electricians and IT specialists to tell us why particular warning lights are coming up on the dash!

    I agree, you can get Jeep dealers who are clueless about their product -although this has not been my experience in presales - and the same can be said for any other make. However, it is the "snootyness" and indifference of the two LR dealerships that I visited -that got to me. I never said anything about their product knowledge.

    For the record, I had a pleasant experience at Purnell Motors when they were based in Arncliffe. They extended every courtesy back then and were very helpful, even though I did not buy a car from them. I have since moved-and so have they, and I am too far from Purnell to make it worth my while, particularly the servicing side. It is other dealerships that I would never visit for reasons given, and only people who have experienced this sort of thing first hand would understand.

  4. #24
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    Quote Originally Posted by eksjay View Post
    Riding Horses? We would probably be better off! Wouldn't need an army of electricians and IT specialists to tell us why particular warning lights are coming up on the dash!
    I agree, you can get Jeep dealers who are clueless about their product -although this has not been my experience in presales - and the same can be said for any other make. However, it is the "snootyness" and indifference of the two LR dealerships that I visited -that got to me. I never said anything about their product knowledge.

    For the record, I had a pleasant experience at Purnell Motors when they were based in Arncliffe. They extended every courtesy back then and were very helpful, even though I did not buy a car from them. I have since moved-and so have they, and I am too far from Purnell to make it worth my while, particularly the servicing side. It is other dealerships that I would never visit for reasons given, and only people who have experienced this sort of thing first hand would understand.
    No you just need vets, farriers, dentists, saddlers and even physio's to keep your horse running. If you dont maintain a horse it won't work either....same for any car
    Our Land Rover does not leak oil! it just marks its territory.......




  5. #25
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    Quote Originally Posted by rumman43 View Post
    has anyone heard any goss bout the future of the defender??????
    My guess.... all new Defender

    New engine and gearbox... all TaTa and 90kw of power but an upgrade as it now produces an extra 10Nm.

    Steel dash will now be padded.

    Leaf springs will be replaced with all new parabolic springs

    High output headlights now 55w.

    New alternator to cope with headlights. 55amp

    Windscreen wipers.... optional



    Actually, it really sounds a bit like the Sanatana.
    Cheers
    Slunnie


    ~ Discovery II Td5 ~ Discovery 3dr V8 ~ Series IIa 6cyl ute ~ Series II V8 ute ~

  6. #26
    islu51 Guest

    new defender

    According to a very close friend who owns a LR Main dealer in the UK, and is a big Defender seller, there are no changes due now until 2015. The 07 addressed all EU requirements that come into play up until that time. And as the defender sales are increasing worldwide and the rest falling, maybe TATA will realize it's value to the company.

  7. #27
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    Regarding clueless sales reps.Some time ago when the Td5 was the new kid on the block I called into a main dealers to look at one.My tdi was parked outside.When looking at the Td5 a sales rep came over and told that it was "direct injection".So is mine I told him."ARE YOU SURE?" he asked.I rest my case.
    When the Puma or Tdci arrived I went in to look at the new beast.First thing I did was to lie down and crawl underneath and have a good look.I even had a flash lamp.When I surfaced an immaculately dressed sales rep was looking at me from his office door.I then proceded to remove the passenger seat base to look at the bits and pieces therein.After that up went the bonnet. I turned to the rep and all he said was "I'LL LEAVE YOU TO IT"
    My point being the sales rep does not know much about the car other than what you can pay for on the options list.If you have any type of Land Rover knowledge they generally let you get on with it.I like this attitude when they let you get on with it in your own way.
    I did buy a Puma or Tdci and have no regrets.My wife loves it too drivability wise.Bit of a shock going back to the 200 tdi now the second car.

  8. #28
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    Perhaps you are right, Spudfan? Could I have misconstrued things? I too asked the rep to pop the bonnet so I can have a look. He said "there really isn't much to see under the bonnet". Gimmie a break!

    If I am paying $50K plus for a new Deefer [or any car], I want to see what is under the bonnet, under the seat, under the frame, and be under and over everything.

    He too was immaculately dressed, and barely looking 15. Are we talking about the same dealership? If he wanted to sell one, he should have insisted on a test drive rather than stonewall when I brought up the subject.

    A pattern might be emerging judging from some of the prior posts here. Perhaps the main Landy dealers [Purnell excluded] ought to have a special annexe adjoining their showroom for Deefer cars and clients only, in case these buyers are an embarassment to them, and keep them out of the way of people who really do want to tread on marble floors in search of other machines.

    Perhaps another explanation is that they only sell to royalty and have been trained in a Landy academy that deals only with bloo blood.

  9. #29
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    Doubt we are talking about the same dealership-I am in Ireland!Seems to be a common thing the world over i.e. the sales rep reads the brochure but does not know much about the vehicle as such.To him it is a product to shift.Usually it is better to talk to the back room crowd who service them.
    Some years ago I went to the parts department of a main dealer-same one as in the earlier post.I wanted a gasket for the breather on the engine of a 200tdi.They asked me why I wanted one.I told them that I wanted to remove the breather to clean it so I needed a new gasket according to the workshop manual when I fitted the breather back on to the engine."We never clean them or remove them so we don't stock the gasket".I thought that the odd cleaning would be beneficial to the engine.You live and learn.

  10. #30
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    Quote Originally Posted by eksjay View Post
    A pattern might be emerging judging from some of the prior posts here. Perhaps the main Landy dealers [Purnell excluded] ought to have a special annexe adjoining their showroom for Deefer cars and clients only, in case these buyers are an embarassment to them, and keep them out of the way of people who really do want to tread on marble floors in search of other machines.
    I think one of the key things with the Defender, is that it is an image vehicle for the marque. Land Rover are all about 4WD's, their whole image needs to reflect that they have the best vehicles that will take you anywhere, something that probably is the reason why they've put so much effort previously into supporting armed forces, Camel trophy and the likes. I tend to think that a little later they became more lifestyle with the associated changes to ownership and marketing. When people see the Defender that think that thing will go ANYWHERE! and when it sits next to the rest of the range there is an association, and so all of a sudden the Freelander, Discovery, RRS and Rangie are also go anywhere as they're manufactured by the same company, and the company knows how to make things offroad - but the other vehicles add creature comforts and onroad performance that the consumer expects. I at least think that this is the reason why the Defender will always grace the marble floor rather than the slurry pit out the back.
    Cheers
    Slunnie


    ~ Discovery II Td5 ~ Discovery 3dr V8 ~ Series IIa 6cyl ute ~ Series II V8 ute ~

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