Service Opinions

[Phoenix12]

Well, the PUMA is up to 9500 k's - so the first service is soon to be done.

Should I take it to the Land Rover specialist ? Who charges the premium dollars, should I go to the 4x4 specialist nearby, or should the local garage be the destination............

I had a quote from the LR specialist when i first purchased, that was $650 ish I believe :o........And for what actually gets done, I am not sure if its worth it.

Opinions please...........

Cheers

[KarlB]

Well, the PUMA is up to 9500 k's - so the first service is soon to be done.

Should I take it to the Land Rover specialist ? Who charges the premium dollars, should I go to the 4x4 specialist nearby, or should the local garage be the destination............

I had a quote from the LR specialist when i first purchased, that was $650 ish I believe :o........And for what actually gets done, I am not sure if its worth it.

Opinions please...........

Cheers

First service for a Puma in Australia is not due until 20 thousand km though an oil change is a good idea. While a service can be carried out by any qualified mechanic, it may make it much easier if the dealer does it if you have a warranty issue. First service (A Service) is little more than replace and top up fluids. If you are concerned that the service is not done properly or that there are issues that the dealer may not pick up, then go to a LR specialist to do a check and report for you rather than to do the work, then go to the dealer with the report.

Cheers
KarlB
:)

[p38arover]

You have at least three LR-specialist options around Newcastle:

The dealer
4x4 at Kotara
Modern Motors at Dungog

I think I'd use one of those.

[PAT303]

Where did you get 20K from,it's 12K.For the first one use the dealer and then Triggs at Toronto. Pat

[Slunnie]

I'd go to the dealer. They'll hopefully check anything else which may be a problem and it keeps any claims tidy.

[KarlB]

Where did you get 20K from,it's 12K.For the first one use the dealer and then Triggs at Toronto. Pat

For 2007+ Defenders, first service due at 20K km or 12 months which ever comes first, unless used in arduous conditions. Check your documentation or with your dealer, Pat. You may also may like to look here: Regular Maintenance | Land Rover Australia (http://www.landrover.com/au/en/lr/owners/servicing-and-maintenance/regular-maintenance/)

Cheers
KarlB
:)

[Drover]

Dealers will recommend that, service interval are at 12,000km, based on Australian condition. All of my services have been at 12,000k increments.

While the vehicle is in the warranty period I would pay the extra $$ and take it to a dealer.

Build a good relationship with your service consultant and you will be surprised how much easier thing will get done.

If you can demonstrate full service history at LR Dealers and if something does go wrong just out of warranty it is likely they will honour the repair, they may not if your service record is not by LandRover.

[skoller]

My ex dealer recommends every 10000 km for a service.I think this is so he can suck another $500+ out of me even though all the boxes on the service sheet are ticked as done,most items are not such as oil levels checked and uni's greased. It seems to be more important to fill the washer bottle up than do what they are supposed to do.

[Phoenix12]

Thanks for the replies. I was aware that the latest info is 20 thousand k's, and am also aware of all the local dealers - so cheers.

The guys at Dungog will replace "all the oils" and the labour will be 3 hours......... They cost this at $675 all up.

I will check with the LR people (Hunter LandRover) as to if they replace "all the oils"......... and double check their price...... I have one minor warranty issue (door seal) and also a possible issue with using water or a leak in the radiator system somewhere, (gradual decrease in water in fill tank). So I reckon the option will be to go there for this service.....


Not a bad exercise to go through anyway. And I am a firm believer that no matter what the book says, A service every 10,000 is a good option for longevity.

Once again thanks to all for your input.:)

[PAT303]

For 2007+ Defenders, first service due at 20K km or 12 months which ever comes first, unless used in arduous conditions. Check your documentation or with your dealer, Pat. You may also may like to look here: Regular Maintenance | Land Rover Australia (http://www.landrover.com/au/en/lr/owners/servicing-and-maintenance/regular-maintenance/)

Cheers
KarlB
:)

Mines got a sticker on the windscreen for 12K-12months,I'm not convince that 20K is safe. Pat

[Loubrey]

Pat,

Non official "advice" from LRA is 12000km for vehicles in WA due to obvious distances and conditions. Mines got a 12,000km/6 month sticker inside the windscreen. Not sure if the other states are sticking to the 20,000km in the book.

I'm lucky with corporate service, so they are welcome to see it as often as they like. My kilometers are so low though that the 6 months come up quicker than the maximum kilometers. I've got a trip planned in November to Broome to have the 90 serviced at the Ford Dealership (closest authorised service centre) and a few days extra for a bit of touring.

[patclan]

Pat,

Non official "advice" from LRA is 12000km for vehicles in WA due to obvious distances and conditions. Mines got a 12,000km/6 month sticker inside the windscreen. Not sure if the other states are sticking to the 20,000km in the book.

I'm lucky with corporate service, so they are welcome to see it as often as they like. My kilometers are so low though that the 6 months come up quicker than the maximum kilometers. I've got a trip planned in November to Broome to have the 90 serviced at the Ford Dealership (closest authorised service centre) and a few days extra for a bit of touring.

I have corporate also, and they have it in every 10k, and that's what they put on the sticker, if no corporate then they would only see it when they needed to as so far would have been up for around $5000 in services in 2 years. 3 services left before the I hit the 100k, then it will be going in at my leisure..

[RVR110]

The question you haven't asked (yet) is "what constitutes a service?"

I bought a 2010 Defender. It's first service (according to the dealer's sticker on the windscreen) was at 12,000 km
Unfortunately due to "driver error" compounded by insurance company "risk management", Rocky III never saw it's 12,000km service.

So the nice insurance company buys me Rocky IV (a 2011 Defender) from the same dealer. It's first service (according to the dealer's sticker on the windscreen) was at 10,000 km. I think "that's interesting", but life goes on and Rocky IV makes it to the 10,000 service without any "insurance issues" (yeah!)
I'm curious, so when I pick up said 2011 Defender from the 10,000 km service at the dealer,
I ask: "did you change the diff oil?" they say "No"
I ask: "did you change the gearbox oil?" they say "No"
I ask: "did you change the engine oil?" they say "No"
I ask: "did you change the oil filter?" they say "No"
I ask: "how about the air filter?" they say "No"
Baffled, I ask: "so what did you do?" they say "We did some checks and adjustments"
I ask: "like what?" they say "to make sure that everything's OK"

So I book Rocky IV in immediately to have the fluids and filters changed and I'm happy.
Both Defenders were on the corporate plan.

My plan is to have a comprehensive, professionally conducted service every 10,000 km, even if I have to pay extra. Maybe It's overkill, but I want to be sure that the car is properly taken care of.

The point is, that you need to be aware of what it is that they do on each service - a 10,000 km service may be very different to a 12,000km service and different again to a 20,000km service. Once you know what they are going to do then you can decide if that is satisfactory or if you want more done (at your own expense).

[justinc]

12K for a first oil change and check is insufficient when you dicover a LOT of pre delivery stuff is sometimes not performed adequately.

I would change the engine oil and filter first time at no more than 5000km with a THOROUGH underbody tighten and check, then 10K intervals therafter.
After 40K I would flush brake fluid, change all drivetrain oils, and Main Gearbox at 60K MAX.

Wheel bearing inspection/ service (and hub seal upgrade to real ones - RTC3511) at the 40K if LOTS of offroad use, or 80K if occasional use.

Obviously grease shafts etc at every service.

One thing i am never tired of doing, is tightening all the antiroll bar links, radius rod and trailing arm bolts and upper A frame and panhard rod bolts. you'd be very surprised just how loose I have seen some of these on 'new' vehicles. 1 even lost a sway bar link bolt and the panhard rod came very loose after only 15K.

JC

[Pilbara130]

Im glad this thread come up.
My 2011 has the 20k sticker for first service.
I have already done 10k.
I was going to drop the oil and filters myself now then take it in at 20k.
I to have corperate deal but the problem is they are 1600 km away.
I wonder why there is so much confussion on the service times?
Thats right we drive Landrovers:p

[LR D4]

I'm very anal about maintenance on my vehicles, this is how I've handled the servicing on the puma so far.

- 35km Car up on stands and check all oil levels, then straight to the rust proofers for Mine spec level rust proofing.

- 1500km Change all oils, Engine, diffs, gearbox, transfer.

- 7000km Change oil filter, engine oil, fuel filter, air filter

- 14000km Change oil filter, engine oil, fuel filter

- 20000km Change all oils, engine, diffs, gearbox, transfer, oil filter and fuel filter

I take the puma to Land Rover every second service to keep in good with LR, it works for me, other service is under taken by myself, this offsets the cost of Land Rover service costs.

IMHO I believe even 12000km to be to long for service intervals.

Smaller service intervals has always worked for me on passed vehicles as I can see what's needed before it becomes a problem 90% of the time.

We all know that if you keep on top of the problems they never really become problems, do they!!:angel::angel:

[Loubrey]

Pilbara130,

Trying to get a straight answer out of Shinju Motors (Ford Dealer, Broome) if they'll honour Land Rover Corporate. According to LRA they are our closest "dealer" and all associated work can and need be done there. Initially I got a straight "yes" when I asked, but since I've been booking my service early November I've been getting the "We'll get back to you". Allmine (Karratha) did some warranty work on behalf of LRA for one of the chaps here recently and I'm working hard to establish if LRA will allow them to do servicing as well.

Regardless, I'll rather visit Broome (837km for me, 1008km for you) than Perth (1544km for me, 1470km for you) asuming you are in Tom Price itself!

[Pilbara130]

Pilbara130,

Trying to get a straight answer out of Shinju Motors (Ford Dealer, Broome) if they'll honour Land Rover Corporate. According to LRA they are our closest "dealer" and all associated work can and need be done there. Initially I got a straight "yes" when I asked, but since I've been booking my service early November I've been getting the "We'll get back to you". Allmine (Karratha) did some warranty work on behalf of LRA for one of the chaps here recently and I'm working hard to establish if LRA will allow them to do servicing as well.

Regardless, I'll rather visit Broome (837km for me, 1008km for you) than Perth (1544km for me, 1470km for you) asuming you are in Tom Price itself!

That would be ideal if Allmine could do the services.

[browndogrider1]

Pheonix 12, interesting you talk about sway bar links. I have just lost one at 30,000 km, so the sway bar is totally disconnected from the axel. LR said there is no warranty on missing parts, so I have to pay for the 2 rubber bushes, the bolt and nut - all about $25.00. Can you believe this aint covered under warranty??

Yep good advice to tighten everything up, cause if it falls off it aint covered!

[justinc]

Pheonix 12, interesting you talk about sway bar links. I have just lost one at 30,000 km, so the sway bar is totally disconnected from the axel. LR said there is no warranty on missing parts, so I have to pay for the 2 rubber bushes, the bolt and nut - all about $25.00. Can you believe this aint covered under warranty??

Yep good advice to tighten everything up, cause if it falls off it aint covered!

It SHOULD be covered, after all if it wasn't tight from the factory they are responsible, should've been checked at PD also. Haven't had ANY fall of the previous model/s. Ever. :mad: It is the same sway bar and everything, just slack in my opinion.:mad:

JC

[PAT303]

Pilbara130,

Trying to get a straight answer out of Shinju Motors (Ford Dealer, Broome) if they'll honour Land Rover Corporate. According to LRA they are our closest "dealer" and all associated work can and need be done there. Initially I got a straight "yes" when I asked, but since I've been booking my service early November I've been getting the "We'll get back to you". Allmine (Karratha) did some warranty work on behalf of LRA for one of the chaps here recently and I'm working hard to establish if LRA will allow them to do servicing as well.

Regardless, I'll rather visit Broome (837km for me, 1008km for you) than Perth (1544km for me, 1470km for you) asuming you are in Tom Price itself!

Leetes at Newman service quite a few LR's and they are doing mine at 5K,the bloke who owns it has owned LR's for 30 years and talking to him last week I was impressed with his attitude,Barbagallo's use him as a service agent. Pat

[Loubrey]

Cheers for that Pat! Newman is a lot closer for a service only visit, especially if I can do it on a busness trip and have the diesel paid!:D

If not, I sit with the difficult choice... Broome or Newman...;)

Jokes aside, it is always good to know about skillful people around the region. I've since been advised to let Allmine keep to dozers and loaders...

[PAT303]

I've never had trouble in Newman or Kalgoorlie getting work done,personally I wouldn't use a mechanic that scratched his head over servicing a vehicle.If you come to Newman I'll give you my house keys,I expect the washing up done buy the time I get home thou. Pat

[jasonedu]

I noticed my front steering damper hanging by one end at about 3,000km. Took it straight to the dealer. LR suspected it was ARB but could not prove anything and replaced all the missing bits for me with very little hassle.



Pheonix 12, interesting you talk about sway bar links. I have just lost one at 30,000 km, so the sway bar is totally disconnected from the axel. LR said there is no warranty on missing parts, so I have to pay for the 2 rubber bushes, the bolt and nut - all about $25.00. Can you believe this aint covered under warranty??

Yep good advice to tighten everything up, cause if it falls off it aint covered!

[browndogrider1]

Wow, Looks like you dont live in the Canberra Region then.

I guess there are dealers.......and then there are dealers.

[jasonedu]

Wow, Looks like you dont live in the Canberra Region then.

I guess there are dealers.......and then there are dealers.

:-) no it was lennock.