MickBaker
25th April 2012, 07:10 AM
I have started to notice some interesting things being said so I would like to thank everyone that has taken time to posted but I had no intention to inflame LRA with the position I am in. I was looking to see if anyone else had damage to their Defender to the point I have after talking to the dealer late yesterday afternoon the damage is front differential has stripped the centre sun gears damaging the pinion gear, gear box main output shaft shattered which has lodged the stub end into the transfer case, clutch plate broken big and little springs.
Both dealers Trivets and Lennock has said they have not seen damage to this extent before Trivets comment are based on talking to Lennock and looking at the photos that were sent to LRA and myself. I went to Trivets service department for help and advice as all regular service intervals have been performed by them and they sold me the vehicle. I have been kept up to date by as service technician from Lennock over the phone and email for someone I have never meet or had and dealings with they have treated me with respect and understanding.
The defender is my car I drive it to work every day and on the weekend do some light four wheel driving with the family and recently after completing my camping trailer longer trips in including 3 weeks in Tasmania at Christmas yes the car has found dirt, mud, off-road tracks, sand and water but this is the resin I brought it, At the time of the incident we were moving from one camp site to anther towing the trailer on a public dirt road from Tumit to Wee Jasper when I wound up in the scrub with no drive that it plain and simple
The service out of Landrover 24 Hr Roadside exceeded my expectation in organizing the tow of the vehicle and a hire car to get me and my family back to Sydney the frustration I have is with Landrover Customer Care it is difficult to contact the as I don’t have a direct email or direct number the whole way the organization communicates is by Chinese whispers internally. LRA technical talk to the dealer, technical talk to someone in LRA final the information is passed back to Customer Care and they cop the brunt of my frustration and it is compounded by comments like “we are not at liberty to disclose that information “ or no you can’t talk to someone higher in the management or technical about the problem. The only time LRA called me was to tell me I have “ exceeded the operational parameters of the vehicle “ and all further conversation are to be directed to the dealer for repair every other time I have called them
Suggestions have been made to directly contact people via email or letters high in the organization but it its difficult as there is no contact information or corporate structure posted any ware on the web. I have consider going to head office at Epping but I would only be directed to custom care and bar siting in the foyer till I got tossed out by security I don’t think this would achieve anything.
All I am after is the new car warranty that I paid for at the time of purchase to fix my car nothing more nothing less
Mick Baker
Both dealers Trivets and Lennock has said they have not seen damage to this extent before Trivets comment are based on talking to Lennock and looking at the photos that were sent to LRA and myself. I went to Trivets service department for help and advice as all regular service intervals have been performed by them and they sold me the vehicle. I have been kept up to date by as service technician from Lennock over the phone and email for someone I have never meet or had and dealings with they have treated me with respect and understanding.
The defender is my car I drive it to work every day and on the weekend do some light four wheel driving with the family and recently after completing my camping trailer longer trips in including 3 weeks in Tasmania at Christmas yes the car has found dirt, mud, off-road tracks, sand and water but this is the resin I brought it, At the time of the incident we were moving from one camp site to anther towing the trailer on a public dirt road from Tumit to Wee Jasper when I wound up in the scrub with no drive that it plain and simple
The service out of Landrover 24 Hr Roadside exceeded my expectation in organizing the tow of the vehicle and a hire car to get me and my family back to Sydney the frustration I have is with Landrover Customer Care it is difficult to contact the as I don’t have a direct email or direct number the whole way the organization communicates is by Chinese whispers internally. LRA technical talk to the dealer, technical talk to someone in LRA final the information is passed back to Customer Care and they cop the brunt of my frustration and it is compounded by comments like “we are not at liberty to disclose that information “ or no you can’t talk to someone higher in the management or technical about the problem. The only time LRA called me was to tell me I have “ exceeded the operational parameters of the vehicle “ and all further conversation are to be directed to the dealer for repair every other time I have called them
Suggestions have been made to directly contact people via email or letters high in the organization but it its difficult as there is no contact information or corporate structure posted any ware on the web. I have consider going to head office at Epping but I would only be directed to custom care and bar siting in the foyer till I got tossed out by security I don’t think this would achieve anything.
All I am after is the new car warranty that I paid for at the time of purchase to fix my car nothing more nothing less
Mick Baker