Service... Or lack of...?

[adzee]

So my rig hit a snag... Suspension fault and normal height only, and after a week waiting for my service day today it hit its bump stops. :( so I know that the compressor was functioning well until this time. Never overheated, never slow. Now "dead". Took in for service this morning and listed a few things I wanted assessed for their opinion.

Get a call extremely late in the day to say the relay and compressor needs replacing for it to work. Now, I ain't too knowledgeable about mechanics etc but I read/research and learn as much as possible about things before asking questions so I can gauge BS when I hear it. Now if I am told the relay is required and a compressor, you would think to reach this position they would have tested a new relay yeah?

If so, and it worked, then $30 and I am back in business right? Well I wasn't told that this had been tested, and I understand they didn't do work I didn't authorise but surely this is how you do a process of elimination? From a customer point of view I am not impressed.

I also asked about knotchy or rough steering which occurred for a few weeks, but cleared up after a while. I have read this sharp banging, and knotchy steering can be caused by the lower steering rack, the hopped in the car turned the wheel and couldn't feel anything so it's fine. WTF?!!! Surely you can take the covers off and have a look and see if poor wear is occurring and may be the cause? Seriously why did I ask, I pay so I don't have to do the work myself!

So I am after some advice about these reasonably simple things and whether or not it is unreasonable? I tried Ritter for my first service and they didn't even notice a blown tail light. Is there any hope? I know it's still blown (lazy I know but if they replace it this time at least they did the check they have in the log books).

At this stage I am not preceding with the repair until I have replaced the Relay and tested it myself. Is this foolish? Anyone got a part number and also maybe info on the location of it?

Thanks in advance and I am hoping its not going to result in the compressor replacement. ;)

[sniegy]

OK,

I understand your point of view. Yes it can be frustrating.

Now from my side, when you work on these things everyday, you get to learn how things fail & there cause.
The reason for changing the compressor, relay & fuse? Is because the compressor fails internally, fuse blows because the circuit gets hot, a relay getting hot means its life span has just decreased by X (how long is X you ask?) I can't tell you! I don't know, would you rather spend $30 on a part now. Rather than having to come back the next day to then have it replaced?

Hopefully the service advisor has explained that to you.

Cheers.

Sent from my iPad using Forum Runner

[adzee]

Nah no explanation like that given. But is it not worth trying the relay first?

[sniegy]

Adze,

If the compressor has failed, & I take it has by your description, then replacing the relay would do nothing as the compressor is still kaput!
Replace compressor to rectify suspension & relay as a precaution.

HTH
Cheers

Sent from my iPad using Forum Runner

[justinc]

correct, a common set of circumstances for a d3, and unfortunately in 60 to 80,000km may happen again:(.

jc

[scarry]

So is there anything you can do to stop these failing?
Any type of servicing that can be done?
Did read somewhere about changing desiccant?

Thanks in advance

[adzee]

How do they fail internally without any signs of weakness? As I can see and from the normal failures I have read and heard if they over heat and slow when pumping up. I didn't have this, so is it common this way?

Sorry, just trying to understand more as well. Thanks

[Celtoid]

So is there anything you can do to stop these failing?
Any type of servicing that can be done?
Did read somewhere about changing desiccant?

Thanks in advance

Historically over-work...as in cycling too often....mainly access to offroad, can bring on problems. There have also been cases of too much dissicant in the drier restricting airflow. I believe that is an easy fix.

However, LR have just started replacing compressors and all the attached electrical bits on the D4s. Mine got replaced last week. AMK is the new brand.

Cheers,

Kev.

[adzee]

Sniegy,

Would this be the case with mine - as in getting the new version/supplier compressor and wiring or would I get the old ones if it were done at your dealership?

Cheers

[sniegy]

Adze,

There are not many Hitachi compressors left, if you wish to have the AMK version then would be best to ask for it.

Cheers

[adzee]

Adze,

There are not many Hitachi compressors left, if you wish to have the AMK version then would be best to ask for it.

Cheers

What is your view on the new model? Is it believed to be a superior product? Or would I be best to get a hitachi while they are still available?

[boofdtl]

Man i love coils

Sorry Adzee

[Celtoid]

Mine was working perfectly and was replaced by LR as part of a required LR service task (call out, recall, service bulletin....whatever you want to call it). I didn't ask for it to be done and didn't know it had been till I picked up the car.

What does that tell you? ;)

[adzee]

Mine was working perfectly and was replaced by LR as part of a required LR service task (call out, recall, service bulletin....whatever you want to call it). I didn't ask for it to be done and didn't know it had been till I picked up the car.

What does that tell you? ;)

That's under warranty though was it?

[Celtoid]

That's under warranty though was it?

I don't know....as in I have just organised extended warranty and I'm certain the original had lapsed...but there was no mention of warranty at all.

I don't see why they would replace an item unless it was broken unless it was a required recall, warranty or otherwise.

I could be wrong.

Sorry, that probably doesn't help.

But they are replacing the old units with AMK. Why would they do that with a serviceable item?

[adzee]

My sentiments exactly. It seems strange they are replacing old units that work, but I bet they sell them to people like me as new. Haha I think I'll order mine as a part so I know it's new and fit it with a mate. Rather give home all my money hehe!

[Celtoid]

My sentiments exactly. It seems strange they are replacing old units that work, but I bet they sell them to people like me as new. Haha I think I'll order mine as a part so I know it's new and fit it with a mate. Rather give home all my money hehe!

Maybe before you spend your coin ask LR about Service Action Q213 EAS Compressor. It will be interesting to see what their answer is.

Good luck.

Cheers,

Kev.

[adzee]

Maybe before you spend your coin ask LR about Service Action Q213 EAS Compressor. It will be interesting to see what their answer is.

Good luck.

Cheers,

Kev.

Thanks Kev, I will call Monday as my VIN is within the range of the previous service list so I would like to know about this other one and see what it says... Any ideas on the detail?

Also would you know how I can check that this was done by the dealer during it's life without asking a dealer that has it's own interests at heart?

Cheers

[scarry]

Maybe before you spend your coin ask LR about Service Action Q213 EAS Compressor. It will be interesting to see what their answer is.

Good luck.

Cheers,

Kev.

OK,so which model run needs doing,anyone,vin numbers?

[adzee]

OK,so which model run needs doing,anyone,vin numbers?

Not sure if this helps you, but great write up on the replacement...

DISCO3.CO.UK - View topic - How To - AMK Suspension Compressor Replacement (http://www.disco3.co.uk/forum/topic84165.html)

LR Aust Dealers are really ripping us off looking at the pricing of these. Saying it's $600 more. Considering it comes with the relay, and new mounting bracket etc and yet it's cheaper is a good deal! Just wonder how much I might get stung getting the software updates. :(

I won't be buying the Hitachi that's for sure.

[Celtoid]

Thanks Kev, I will call Monday as my VIN is within the range of the previous service list so I would like to know about this other one and see what it says... Any ideas on the detail?

Also would you know how I can check that this was done by the dealer during it's life without asking a dealer that has it's own interests at heart?

Cheers

Hey mate,

You have everything that I got on the paperwork with the exception of this number #ROLR044360. That could be just a work order number.

Verbally LR said AMK compressor and supporting electrical bits (relay/solenoid that sort of thing).

How can you check? Not sure mate. Mine would have been easy....filthy dirty Vs new and shiny :). Don't think the AMK has been used up until recently. They may have a badge or tag on them but I really don't know. Sorry.

Cheers,

Kev.

[Celtoid]

OK,so which model run needs doing,anyone,vin numbers?


Mine's AUG 2009 build (MY10 I suppose).

[Graeme]

How can you check? Not sure mate. Mine would have been easy....filthy dirty Vs new and shiny :). Don't think the AMK has been used up until recently. They may have a badge or tag on them but I really don't know. The cover is a different shape and readily distinguished from the old compressors.