Just joined ,First Post & Crapped Off big Time

[F1cWrc]

Hi Guys & Gals
Can not show my car yet so read on....
This my first post & would like to share my experience with
getting a so called expert & large National 4wd centre (What a Joke) to fit a Hemma 6 Nav to my Disc 4 its only a month old & love this car.
Puchased it new in Albury & drove it back to Perth (What a car) its
not even run in.
Have had early RRs, Landcruisers etc & so far this car has exceded
all my expectations.
All I wanted was to have the power connected to a extra cig
lighter type fitted so the cord did not drape over the dash
& the reverse camera hooked up to work thro the Hemma as its made for it, they said no probs easy!
To cut a long story short they had the car all day, rang to say its ready
go to pick up, they start the car, No height suspension working! No Terrain selection working! No door locks working, error codes left right & centre & went into limp mode!!!
Car now has to go to Barbagello Land Rover in Perth to get fixed & is going to spoil all our Xmas plans.
Can not name this so called expert 4wd centre yet, but will after all this crap is resolved.
It just goes to show how a presumed simple job turns into a nightmare!
They rang me today and said they had removed all the wiring & are now not interested in doing the job to hard!:twisted: (What Job they just botched it & stuffed my car) & said they are not going to charge me, thanks for nothing.

Will keep you all posted on the outcome
F1cWrc

[AnD3rew]

Glad you live the car, and sorry to hear of your experiences. That is one thing I have taken away from lots of reading here is that as much as I love Land Rovers, they are unique beasts and you really need to make sure the place you choose to get work done is truly a D3/D4/RRS expert, and don't just trust them if they say they are. Lots of things from wheel alignments to trailer brakes and wiring etc have unique quirks that can't be addressees by the standard workshops.

[Ashes]

Thats pretty unfortunate.
I managed to DIY a similar job myself (power to a GPS, including relay and hook up a reversing cam to a Windows CE GPS) with the help of some guides posted on disco3.uk.co so you would expect a professional to be able to do a job like that with their eyes closed.

Hope it gets sorted quickly and painlessly for you

[gghaggis]

If you need a hand in Perth, let me know. Might not be able to do anything over Christmas, but early Jan should be free.

Cheers,

Gordon

[mowog]

For my HNi 6 I just run the supplied wire under the dash then up the side of the door. The wire is 99% hidden except for few inches where it connects. That took less than 5 minutes.

[Disco44]

Never ever let a non land-rover person at one.Landies are unique and require someone that really knows them.We have all learnt the hard way.

[PAT303]

LR's aren't unique,there is just alot of workshops,service centres,fitting shops about that have 17 year olds doing the work on basic wages that aren't trained or looked after in any way and are treated like nobodies so their work ethics aren't what they should be.Tyre shops are the worst IMHO. Pat

[strangy]

LR's aren't unique,there is just alot of workshops,service centres,fitting shops about that have 17 year olds doing the work on basic wages that aren't trained or looked after in any way and are treated like nobodies so their work ethics aren't what they should be.Tyre shops are the worst IMHO. Pat

Got it one.

[mowog]

LR's aren't unique,there is just alot of workshops,service centres,fitting shops about that have 17 year olds doing the work on basic wages that aren't trained or looked after in any way and are treated like nobodies so their work ethics aren't what they should be.Tyre shops are the worst IMHO. Pat

I have video footage of a "Reputable" establishment using my D4 as Taxi to pick a customer up...! They didn't see the GPS tacker/Camera fitted to the D4.

I asked for a please explain and got some movie tickets I never used. They will never see my D4 again.

[Mick_Marsh]

LR's aren't unique,there is just alot of workshops,service centres,fitting shops about that have 17 year olds doing the work on basic wages that aren't trained or looked after in any way and are treated like nobodies so their work ethics aren't what they should be.Tyre shops are the worst IMHO. Pat
It's happening across just about every industry. The young people have no real interest in their job. The are in it for the money. This is partially caused by the employers who have no loyalty to their employees. Why waste money training and developing them when they are just the hired help.

[connock]

WOW I would want to see blood, wasnt ARB by any chance?
Nice products with numb nuts fitting them :twisted: ( My experience anyhow)
The problem with the younger generation is they have no respect , for you, me there perants ,each other and your car or any other job. its all owed to them, apparently. Generally speaking of caurse.

[Graeme]

I have video footage of a "Reputable" establishment using my D4 as Taxi to pick a customer up...! They didn't see the GPS tacker/Camera fitted to the D4.Someone used your vehicle without your permisison - isn't that stealing?

[strangy]

Maybe a little off topic, however, the relationship of service/ quality to age isn't a generation thing, it is experience / training associated with age and the new way of business operation. Change an entire assembly rather than fault find and change a component. While this is often the cheaper option when on hrly rates the skills for trouble shooting and system knowledge is never learnt and skill levels never achieved.

[F1cWrc]

Glad you live the car, and sorry to hear of your experiences. That is one thing I have taken away from lots of reading here is that as much as I love Land Rovers, they are unique beasts and you really need to make sure the place you choose to get work done is truly a D3/D4/RRS expert, and don't just trust them if they say they are. Lots of things from wheel alignments to trailer brakes and wiring etc have unique quirks that can't be addressees by the standard workshops.

Will be getting alot more info before committing to any type of elec work
on my D4

Cheers
F1c

[F1cWrc]

Glad you live the car, and sorry to hear of your experiences. That is one thing I have taken away from lots of reading here is that as much as I love Land Rovers, they are unique beasts and you really need to make sure the place you choose to get work done is truly a D3/D4/RRS expert, and don't just trust them if they say they are. Lots of things from wheel alignments to trailer brakes and wiring etc have unique quirks that can't be addressees by the standard workshops.


WOW I would want to see blood, wasnt ARB by any chance?
Nice products with numb nuts fitting them :twisted: ( My experience anyhow)
The problem with the younger generation is they have no respect , for you, me there perants ,each other and your car or any other job. its all owed to them, apparently. Generally speaking of caurse.

Can not name them in this forum, as per the rules pointed out to me
but you are on the right track.

Cheers
F1c

[F1cWrc]

Thats pretty unfortunate.
I managed to DIY a similar job myself (power to a GPS, including relay and hook up a reversing cam to a Windows CE GPS) with the help of some guides posted on disco3.uk.co so you would expect a professional to be able to do a job like that with their eyes closed.

Hope it gets sorted quickly and painlessly for you

Cheers
F1c

[Blknight.aus]

consider yourself lucky.

I've got stories relayed to me from other makes drivers who had 2 ways and other fairly normal items fitted only to have them shut the car down, set of airbags, dead lock the vehicle so you cant get out, prevent the car from turning off and unlock the vehicle at random times.

ensure that you get the quote for the repairs from the dealers prior to them getting started (this is more to do with later warranty work if needed).

I'll be interested to know if the unnammed mob come to the party to pay for the repairs.

[Barryp]

Hi,
Back to the original post, isn't it likely that they disconnected the battery without waiting for the system to shutdown as per instructions beside the battery?
Can create all sorts of issues!
Regards
Barryp

[AnD3rew]

Will be getting alot more info before committing to any type of elec work
on my D4

Cheers
F1c

Even for places that know what they are doing, don't be afraid to print off info from the forum and show it to them before they do work I certainly have, the worst that can happen is that they look at you condescendingly and say yes of course I know that, but at least they will know you have done our research and you may well find they learn something.

I managed to get an ongoing problem with SWMBO's Peugeot diagnosed and fixed with a dealer by printing out information from a Peugeot forum and taking it to the stealer who had been trying to fix it for months.

Enthusiast forums are worth their weight in gold.:):)

[Disco44]

It's happening across just about every industry. The young people have no real interest in their job. The are in it for the money. This is partially caused by the employers who have no loyalty to their employees. Why waste money training and developing them when they are just the hired help.

That I agree with ,too much money no loyalty from either side do as little as you have too charge like a wounded bull, then go home and enjoy the fruits of your rip off.
Now I'm not in any way knocking the good ones like MR Automotive in Redcliffe.
John.

[PerthDisco]

Interesting that you bought the car in Albury (I assume new) and brought to Perth. It is a well known fact that Perth's monopoly LR dealer would take great delight in not bending over backwards to help you. This is their ultimate up-yours for not supporting them.

Somewhat understandable but lack of competition hurts us over here.

If you are a well known & regular customer they will walk over water for you as this dealer also sells a range of big boats and RIBs to big hitting WA customers to provide a total toy package.

I am reliably told that WA buyers looking to save a few bucks on a $400k+ Maserati or Ferrari or Lambo (same dealer has these dealerships also) by buying over east would not risk the lack of support / shunning when back in WA.

As they teach you in economics monopolies are the best businesses!

[Gaviatrix]

"If you are a well known & regular customer they will walk over water for you as this dealer also sells a range of big boats and RIBs to big hitting WA customers to provide a total toy package."


I've found over the last couple of years that the LR service guys at you-know-where in Osborne Park have been good - even though I bought my D3 in Melbourne! Mind you it was secondhand, so that was a bit different. Someone in the service dept even stayed back for 20 mins one evening when I was on a flight coming in that was late arriving and I desperately needed to get the car that evening ahead of a trip the next day. They're not cheap but they seem to know what they're doing.

I use Roadbend at Welshpool for my Jaguar XJ though as their labour rates af far cheaper ... woops, I'm probably not supposed to say that!

[kenl]

When I was shopping for my D4 the guys in Perth never even got back to me with a price. The guys in Albany were very helpful in every way and I'm now on to my second D4 from them, they told me that most of the land rovers they sell go to the metro area.

To be fair though a few years ago when my Disco2 dropped it's oil pump bolt southerns did do a good job of changing over the motor and turbo's under warranty, I had bought it through them though, back when they would give you a price....

[tony66_au]

A long long time ago I worked for a guy who did nothing but Comm's gear, HF radios, CB's etc.

Mobile phones were brand new and very big and Satnav for civvies didn't exist so this stuff was far more important than it is now as a form of communication.

And even then Land Rover brand vehicles needed an extra ounce of brains to get installations correct which led to some very funny and outright stupid faults popping up when I was inevitably called on to fix problems created by DIY and other "Pro" installers.

These days im beyond doing this stuff myself and prefer to get car sound and similar fitted where I buy the item but I always ask the installer how he is planning to do the job and this fairly quickly qualifies them as suitable or not at which stage I either ask for another installer or suggest how id like it done.

Remember that you are not there to make a new friend although this happens and if the guy is defensive then find another because it usually means he has been chewed out in the past for stuff up's.

And yes, even auto elecs make boo boo's.

Tony

[Disco44]

Hi Guys & Gals
Can not show my car yet so read on....
This my first post & would like to share my experience with
getting a so called expert & large National 4wd centre (What a Joke) to fit a Hemma 6 Nav to my Disc 4 its only a month old & love this car.
Puchased it new in Albury & drove it back to Perth (What a car) its
not even run in.
Have had early RRs, Landcruisers etc & so far this car has exceded
all my expectations.
All I wanted was to have the power connected to a extra cig
lighter type fitted so the cord did not drape over the dash
& the reverse camera hooked up to work thro the Hemma as its made for it, they said no probs easy!
To cut a long story short they had the car all day, rang to say its ready
go to pick up, they start the car, No height suspension working! No Terrain selection working! No door locks working, error codes left right & centre & went into limp mode!!!
Car now has to go to Barbagello Land Rover in Perth to get fixed & is going to spoil all our Xmas plans.
Can not name this so called expert 4wd centre yet, but will after all this crap is resolved.
It just goes to show how a presumed simple job turns into a nightmare!
They rang me today and said they had removed all the wiring & are now not interested in doing the job to hard!:twisted: (What Job they just botched it & stuffed my car) & said they are not going to charge me, thanks for nothing.

Will keep you all posted on the outcome
F1cWrc

Well mate you do live in WA where 25% earn big money and the other 75% have to try and live up to the Joneses because of the exhoribent prices normally charged.I've had 5 stints over there and yes I learned the hard way.e.g. half a rock melon $5.00 Powered Milk East $5 West $9.50 etc etc etc. and the fuel rip off across the nullabor is out of this world.
John.
John.

[Tombie]

I have video footage of a "Reputable" establishment using my D4 as Taxi to pick a customer up...! They didn't see the GPS tacker/Camera fitted to the D4.

I asked for a please explain and got some movie tickets I never used. They will never see my D4 again.

Stuff that - thats illegal use of a motor vehicle... I'd be speaking to the boss man - or setting the police loose...

[d3viate]

"If you are a well known & regular customer they will walk over water for you as this dealer also sells a range of big boats and RIBs to big hitting WA customers to provide a total toy package."
I bought new off these stealers and they have really turned me off the brand service whereas the Albany dealers have been fantastic.
Perth mob-before new car pick up a phone call for "special" tinting at $850 and became very angry when I said no thanks, service time - brake pads need replacing immediately, still 6mm + left on them because I measured them when I did my tyre rotation, spare parts quoted at 30% more than an East Coast dealer I had quotes from, fuel filter left loose, bolts on protection plates stripped and some missing, complete denial on my request for a trans flush @ 100k km's - result, had to stop driving car when trans said enough and the shuddering became violent and unable to go up the hilly streets here in Albany.
They have really put a foul taste on our first LR and unfortunately have also found other service agents around Australia very, very poor.
LR's written response to other problems has been "take it up with the dealer", woopee doo. The monopoly here in the West is a big problem.
The same dealer is the agent for F250's which we are purchasing two newies for work ( $300,000 +), will be driving them back over the Nullabor after our experience.
I know other brands must have same problem but to say if you have purchased from them you get great service - that's not our experience at all and will never buy from them again. Albany dealer has been excellent.

[Lotz-A-Landies]

I'm not going to discuss the efficacy of dealers/aftermarket fitters.

I had a Tekonsha brake controller fitted to my MY12 D4 and pretty much got all the errors you speak of. The problem is with the electronics in the new Land Rovers and their self diagnostics getting extraneous feedback from the accessory device.

My problem was solved by fitting a diode in the power feed and brakellamp switch line which prevents any signals feeding back from the device.

Diana

[PerthDisco]

Note by way of full disclosure - I bought my D3 from Vic 2nd hand as at the time I could not even find a late model TDV6 SE in WA for sale as hard as I tried. Could not imagine the price competition would be too hot when one did pop up so went East where there were plenty. I could see the dealer wanted the same money for an 05/06 version I could by an 08 for over east (at a dealer).

After I bought the car I did not have any trouble with end of warranty services at this dealer. I suspect the praise may lay more with LR for honoring the warranty as I simply became a new customer. There are so many people coming to WA to work that seeing an eastern states plate is a regular occurrence on our roads.

My comment related specifically to a new car where you have clearly flipped the bird to them when you roll in for the first service / warranty issue / complaint.

I drove mine for a year on the Vic plates whereas (I am guessing) a new car would come over plateless and be rego-ed over here with WA plates??

P.S. I know of a customer who has bought multiple cars + boat who is allowed to keep his offroad set of tyres at the dealer gratis with free changeovers. He speaks very highly of the customer service let me tell you :D

The double bonus for the dealer is that these guys just write the cheque and don't tend to double check the work or investigate the thickness of their brake pads (which I absolutely highly commend).

[Tombie]

I'm not going to discuss the efficacy of dealers/aftermarket fitters.

I had a Tekonsha brake controller fitted to my MY12 D4 and pretty much got all the errors you speak of. The problem is with the electronics in the new Land Rovers and their self diagnostics getting extraneous feedback from the accessory device.

My problem was solved by fitting a diode in the power feed and brakellamp switch line which prevents any signals feeding back from the device.

Diana

Hi Diana

To me that illustrates poor product by the manufacturer of the (in this case) Brake Controller..

Well designed and built products don't cause unwanted side effects :)

[roamer]

I'm not going to discuss the efficacy of dealers/aftermarket fitters.

I had a Tekonsha brake controller fitted to my MY12 D4 and pretty much got all the errors you speak of. The problem is with the electronics in the new Land Rovers and their self diagnostics getting extraneous feedback from the accessory device.

My problem was solved by fitting a diode in the power feed and brakellamp switch line which prevents any signals feeding back from the device.

Diana



Diana
I have a Tekonsha brake controller on my D4, fitted it myself,
no error codes or problems in 3 yrs
I think the expert fitters have the problem, and then blame the car

Just my thoughts Ken

[biggin]

It's happening across just about every industry. The young people have no real interest in their job. The are in it for the money. This is partially caused by the employers who have no loyalty to their employees. Why waste money training and developing them when they are just the hired help.

I find find it amazing that this post snuck by without anyone sticking up for the "young people" here.

Surely, any failure is the fault of the older people who are supposed to teach and supervise any trainee/apprentice.

I know a few young people in this position and, if anything, it is they who are frustrated by the lack of direction.

If you leave your very expensive vehicle with a bunch of cowboys, hoping you'll save a few bucks, you've only yourself to blame.

As for the young people only being in it for the money, how much do you think they get?

I have now dismounted my high horse.

[Glendaragh]

I own a 2011 SDV6HSE Discovery 4 and am wondering if anyone out there is using seat covers and if so could you please make comment on them.

I haven't bothered to research if there are any seat covers available as the way I understand things is there are air bags installed into the seats and this would inhibit the air bag operation.

I would just like to fit some type of seat cover if possible to the front 2 seats.

[SBD4]

I own a 2011 SDV6HSE Discovery 4 and am wondering if anyone out there is using seat covers and if so could you please make comment on them.

I haven't bothered to research if there are any seat covers available as the way I understand things is there are air bags installed into the seats and this would inhibit the air bag operation.

I would just like to fit some type of seat cover if possible to the front 2 seats.
There are a few around one of which is from Exmoore Trim. google "discovery 4 seat covers". You'll find them easily.

[Graeme]

Diana
I have a Tekonsha brake controller on my D4, fitted it myself,
no error codes or problems in 3 yrs
I think the expert fitters have the problem, and then blame the car

Just my thoughts Ken
X2 - a P3 and no diode fitted yet.

[Plane Fixer]

I own a 2011 SDV6HSE Discovery 4 and am wondering if anyone out there is using seat covers and if so could you please make comment on them.

I haven't bothered to research if there are any seat covers available as the way I understand things is there are air bags installed into the seats and this would inhibit the air bag operation.

I would just like to fit some type of seat cover if possible to the front 2 seats.
I have fitted sheepskin covers to my front seats and I got them from Sheepskin Tailors in Mt Gambier. I can highly recommend them and they have several colours. They are designed to suit the airbag seats and also leave the seat back pockets open as well.

[gghaggis]

I own a 2011 SDV6HSE Discovery 4 and am wondering if anyone out there is using seat covers and if so could you please make comment on them.

I haven't bothered to research if there are any seat covers available as the way I understand things is there are air bags installed into the seats and this would inhibit the air bag operation.

I would just like to fit some type of seat cover if possible to the front 2 seats.

The old-fashioned hooded sheep-skins (ie not fully fitted) don't interfere with the airbags. Some quite good ones available through the specialist sheep-skin shops.

Cheers,

Gordon

[Glendaragh]

Thank you all for your kind response, I've had a google and have decided to give the Mount Gambier Taylor a phone call.

[Tombie]

I have fitted sheepskin covers to my front seats and I got them from Sheepskin Tailors in Mt Gambier. I can highly recommend them and they have several colours. They are designed to suit the airbag seats and also leave the seat back pockets open as well.

PM me some pics can you Mr Fixer :cool:

[lrdef110]

Hi Glendaragh. I had air bag compliant covers made by Woolly Fleece in Townsville. They put a Land Rover insignia in them also. Quality covers but obviously not cheep. You could have a look at them if you wished as I am in Mackay also.
Cheers

[Glendaragh]

This seems to be a bit of a multi subject thread which I think is a good idea as it reduces the number of new threads being created.

I've got another enquiry if anyone can please be of assistance. I am looking for one second hand 19 inch wheel rim to suit a D4. It doesn't have to be D4 specific if a Range Rover one will suffice. I'm not sure about offsets etc, if I can actually use a Range Rover rim.

Does anyone know who may want to sell just one rim or alternatively is there any Land Rover wreckers that may have one. I live in central Queensland.

I want an extra spare for long distance remote area traveling. Once I wear my current set of LTZ Coopers out I'll look at changing over to the 18 inch rims.

[lrdef110]

Glendaragh I also have a D4 19" rim & tyre available. Call me on 0418776719 if you are interested.
Cheers, Barry

[Lotz-A-Landies]

Hi Glendaragh. I had air bag compliant covers made by Woolly Fleece in Townsville. They put a Land Rover insignia in them also. Quality covers but obviously not cheep. You could have a look at them if you wished as I am in Mackay also.
CheersYou mentioned they were woolly but were they sheap ;) skin or lambswool woven fabric?

As for the not cheap price any hint at the actual price?

Any chance of some piccys?

Diana

[Plane Fixer]

When I get home from work mid next week I will post some pics and find the invoice for pricing, but they are not cheap but 100% sheepskin.
Certainly enough to make a Kiwi's heart melt:wasntme:
Cheers Graeme (the other one)

[Glendaragh]

Pics and prices here for those interested.

Sheepskin Tailors - The Finest Custom Sheepskin Car Seat Covers in Australia. (http://www.sheepskintailors.com.au/index.html)

Woolly Fleece Australia Pty Ltd (http://www.woollyfleece.com.au/html/s01_home/home.asp)

[lrdef110]

Diana they are real sheep skin but I slummed it with the velour backs and sides and have custom velour covers for the rear seats. Cost from memory was $1,100. Sorry don't have any pics at the moment but you can get the idea from the web site Glendaragh has attached above.
Cheers

[DI5CO]

So what was the outcome? Did they fix it ok?
Dave