Land Rover Assist - Service Area?

[iClick]

Can anyone clarify what are the exclusions for Land Rover assist?

On the Landrover websites landing page for LR Assist it states: And because it is Land Rover Assistance, help will also be provided if you become bogged or disabled on roads that only four-wheel drives can travel (http://www.landrover.com/au/en/lr/owners/servicing-and-maintenance/roadside-assistance/)
https://www.aulro.com/afvb/images/imported/2013/05/1065.jpg

But in the T&C's it goes onto state: areas that are trafficable by a two-wheel drive recovery vehicle (http://www.landrover.com/au/en/lr/owners/warranty-and-assistance/roadside-assistance/)
https://www.aulro.com/afvb/images/imported/2013/05/1066.jpg

It seems pretty clear from the T&C's that LR Assist will only attend a stranded vehicle if it can be reached by 2WD.

Why then, does LR Assist have the misleading statement on the opening page on their website?

[rocmic]

I noticed this anomaly as well, I assumed that the Terms and Conditions would hold. There is also this in the terms and conditions:

Bogged Vehicle
If your vehicle is bogged, we will arrange for it be recovered, provided access is available to a conventional two-wheel drive recovery vehicle and no other specialist equipment is necessary. Any additional costs will be your responsibility.

I guess the help may not be what one would expect, perhaps they phone a specialist towing service for you, at your cost of course.
Cheers
Mike

[rocmic]

And this:
Exclusions and Limitations

The provision of benefits and services under Land Rover Assist is subject to the following exclusions:
.....
• Your vehicle being located in a remote location (this is deemed as being a location not trafficable by a two-wheel drive recovery vehicle) or your vehicle is located in a Restricted Access Area or not within a Service Area

[Tombie]

Well it s lucky then that the Simpson has been traversed in a Holden Ute :)

[manic]

If only they had a muddy defender recovery truck at every dealer, providing 'go anywhere' recovery in a 600km radius. They give you some sort of landrover sat-beacon and once activated the nearest recovery defender romps over all terrain to get to your GPS location. When the defender arrives out comes some bush hardened super mech engineer woman :o.... she wouldn't buy a jeep. She lifts the bonnet of the defender to reveal the road kill that's now perfectly cooked and carves a piece to serve with her hip strapped hunting knife for you to enjoy whilst she wraps chains around your axles and hauls you out over the mountain in reverse...

aaaaand we're back in the room. :eek:

[BMKal]

If only they had a muddy defender recovery truck at every dealer, providing 'go anywhere' recovery in a 600km radius. :eek:

Wouldn't be much use in WA - OK if you get stuck around Perth or Albany - but bugger all use through 90% of the state. :D

[bob10]

Can anyone clarify what are the exclusions for Land Rover assist?



Why then, does LR Assist have the misleading statement on the opening page on their website?

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?

[Roverlord off road spares]

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?
Good point as poms use green lanes, from what I have seen they look like a track to a picnic spot. But maybe they exclude driving through a water bog hole if an alternative nearby track is navigatable.;)

[101RRS]

Could it be that the first statement is meant for the UK, and the second an amendment for Aus. ?


Good point as poms use green lanes, from what I have seen they look like a track to a picnic spot. But maybe they exclude driving through a water bog hole if an alternative nearby track is navigatable.;)

How do you come to that conclusion -it says Australia wide not Pom wide.:)

[superquag]

..... now perfectly cooked and carves a piece to serve with her hip strapped hunting knife for you to enjoy whilst she wraps chains around your axles and hauls you out over the mountain in reverse...

aaaaand we're back in the room. :eek:

Interesting that your dream suggests hauling from the axles and not from a 'rated tow hook'.

I've always wondered why they're not used, as they're the closest to the bogged/stuck part of your car (wheels) so the line of pulling is as close as possible to a straight line...

[FeatherWeightDriver]

Good news: Under the contract law contract law LRA is obliged to recover you from any 4wd accessible area (see False or misleading claims | ACCC (http://www.accc.gov.au/consumers/misleading-claims-advertising/false-or-misleading-claims))

BUT

Bad news is that will not help you get out of where ever you are when you need help. Because if they say they won't come there is absolutely nothing you can do about it at the time.

Worse news is it would likely cost an arm and a leg to get any money out of them after the fact (read court) in the event they didn't get you out of trouble when you reasonably expected that they would.

The ACCC will (generally) not accept complaints unless the complainer gets in touch with LRA in this case, and LRA fail to fix the problem (see Make a consumer complaint | ACCC (http://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint))

So who's up for making themselves unpopular with LRA by complaining about their misleading website... :eek:

[FeatherWeightDriver]

Actually on re-reading this morning, I suspect the interpretation they are trying to get to is:

2wd can get there: covered
needs 4wd: you pay extra

Anyone tested out the limits of the service area in real life?

[DiscoMick]

This got me curious about what was covered by my RACQ membership, so I looked up the RACQ website to discover it does not cover for:


Bogging recovery not within reasonable reach of the road or driveway, or where special equipment and / or procedures is required

And says you may be referred to a local contractor, presumably at your own expense.

[FeatherWeightDriver]

NRMA in NSW roadside assistance have these beauties in the T&C's.
But then again as an NRMA member I don't expect them to provide recovery services in the middle of Stockton beach... :wasntme:

Towing limitations
Towing benefits will not be provided for:
a Vehicle bogged in a location inaccessible to
normal two-wheel drive vehicles;

areas covered
We provide services in New South Wales and the
ACT. Outside the Metropolitan Areas, Motoring
Assistance is provided by our Country Service
Centres, which cover most Country Areas
throughout New South Wales.

Service is available only on private property or any
Trafficable Road. Service may not be available on:
open fields; beaches; creek beds; parks and ovals;
tracks, trails or service roads used for logging or
forestry or by electrical authorities; in national parks or
wilderness areas; on any public or private property
where entry of vehicles may cause damage or is
restricted; any other locations where the conditions
cause an area to become unserviceable.