Most in-efficient Gov Dept = MVR

[Ean Austral]

Gday All,

I am sure if a private business was run the way the Motor Vehicle registry in the NT is run they would go broke in 1 month..proberly sooner.

Done 2 trips there when doing up my XR ute and got the heads up on the process, what I needed, what I had to provide etc etc. Take the car up 1 week ago only to be told that I need another compliance check because it has a different engine, even though it had just been rego inspected and that they wouldn't have enough time to see me again that day so to come back.

Not impressed but take the car back today for compliance check, cant find engine number so after 4 guys had a look decide to issue a new engine number, no probs they do it there and then, guy says all done go next door and pay.

2 hours in line waiting, then get told because the car has been un-reg for more than 12 months have to get new rego.. Already been thru this 1 week ago and told then no problems, can keep old plates cause was NT rego previous, so then they want $28 to issue new plates on top even tho already have NT plates on car, so boss comes out and waivers the fee, but still issue new plates, get all the way, pay for rego, get new plates, by now its closed.
About to walk out door and notice after being told my rego was so expensive because of V8 motor , that 6 cyl engine is on paperwork. Go back and tell the MVR person and get told I now have to take car back and get another compliance check because they cant change the computer, it has to be done by the inspector ,even tho the inspector just inspected it and stamped a new number on the V8 engine block.

Lady says don't worry wont cost any more $$$, I say I have just spent 3.5 hours off work being here and now more time tomorrow so how much do you think that has cost me... :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad:

Guess what I am doing first up tomorrow.:mad:

Cheers Ean

[1950landy]

I was at Qld Transport the other day , there was a guy there wanting to reg a l/h drive e type Jag on restricted rego he had made 10 phone calls to Q/T for info had all papers & the plates from when rego in Vic. This was his 4th trip to Q/T 4th permit to take car there & now they tell him there is no record of rego in Vic. Problem is when you go there you get a different person & they tell you something different . You have to find a person there that is interested in old cars

[V8Ian]

Feel better now for getting that off your chest Ean? :p
All state rego offices must work from the same book. :(

[scarry]

Feel better now for getting that off your chest Ean? :p
All state rego offices must work from the same book. :(

Most if not all Govt departments work that book:mad:

Oh, and don't try Telstra for customer support either,they have their own book somewhere in the Phillippines...:mad::mad::mad:

[Ean Austral]

Feel better now for getting that off your chest Ean? :p
All state rego offices must work from the same book. :(

Not really....

I'm tempted to just leave it but knowing my luck I will get pulled over by a nasty cop and he will sticker the car for having a V8 when the rego form says a 6cyl.

Anyway might feel better when I wake up tomorrow.

Cheers Ean

[vnx205]

I once had a bit of a win after what I considered to be poor service at a Motor Registry.

I had turned up a few minutes before closing time and found the door already closed. I stood at the door for a minute or so looking at my watch and at the clock up on the wall. It was obvious that the bloke behind the counter knew I was there, but he quite pointedly ignored me.

I could have accepted that there might be an office policy of closing five minutes before official closing time to allow staff to leave at the official time, (presumably leaving paperwork to be completed the next morning. :) )

I would probably been only slightly grumpy if there had been a notice on the door to that effect or if he had explained that to me. However I was particularly irritated by his refusal to even acknowledge that I existed. Being given some sort of indication that I was too late, I could have accepted, even if grudgingly. Being ignored when I know my business could have been completed before closing time, I thought was a bit rude.

When I went back down to the car park, there were a couple of Motor Registry officials there, apparently out-of-town superiors. I made some sort of a comment about the office being closed already and they looked at their watches, laughed and said something like, "Yeah, he's a bit quick off the mark isn't he".

I must have been rather upset because I did something that I don't think I have ever done before or since. I wrote a letter of complaint.

About six months later, I was visited at my place of employment by two officials from the Motor Registry. Because so much time had elapsed, it took me a while to work out why they wanted to talk to me.

I told them my version of events and they then went to the Motor Registry office to talk to the employee. When they returned, they didn't reveal a lot about what had been said, but I had the feeling that my complaint had at least been taken seriously.

The reason I considered that I had had a bit of a win is that I got particularly good service at the Motor Registry after that. Even when I turned up to register a sidecar I had made with a plywood body, suspension from the front of a Volkswagen and a seat from an Austin A40 attached to my SL152 Honda (bored and stroked to 175cc), I found him particularly helpful. Given the difficulties a lot of other motorcycle owners had getting their bikes registered, that was quite unusual.

However that was about forty years ago. Things may have deteriorated since then. :D

[1950landy]

Feel better now for getting that off your chest Ean? :p
All state rego offices must work from the same book. :(
They just want you to go away it makes it easer for them:cool:

[PhilipA]

I have to admit that I have never had a problem with our local(Erina) office of the RMS was RTA.
They are always helpful and volunteered to immediately swap my new /old D2 into pensioner rego immediately rather than at next rego.

I have also found the Queensland Transport good to deal with at Mt Gravatt. I bought a Vitara in NSW where I was not aware thay are classified as a Ute and so have higher CTP! The girl behind the counter said"it's a Ute" I said "no its not come out and see" . she did and agreed it was a soft top 4wd and regod it as that.

I once bought a second hand engine for a Charade Turbo from an importer and it didn't have an engine number on the block. I had to take it to Chatswood police to inspect the paperwork and they issued me with a new number. Had it stamped on by a mate, took it to North Sydney inspection station and all go. I must admit I was expecting it all to go pear shaped at any time but it all worked well.
Luck of the draw I guess.

Regards Philip A

[1950landy]

Philip you were lucky . When i went to change my Landy to restricted rego I rang them & was told i needed a form from the club to say the vehicle was over 30 years old , a roadworthy & had to pay stamp duts on a vehicle I had owned for 15 years. I than rang a nother branch & was told i needeed a RWC but didn,t have to pay stamp duty. I tool landy for RWC & was told i had to fix the movment in the steering wheel , so i overhauled the steering box & did some modifications to it , took it back for the recheck & it passed ( still had the same amount of movement). By this time thr rego had run out . When I got to the counter the girl said i should have changed the rego 2 days earler & i would not have needed a RWC :mad: At last i found some one at Q/T that knew about restricted rego:banana:

[bobslandies]

Ean,

I am not sure if it is still the case but at one time the NT subbed out the computer side of it to NSW RTA so that could explain the mess.

Even though they have been officially called the RMS for a couple of years:

NSW: Transport For NSW To Manage Roads Under New Structure | Reviews | Prices | Australian specifications (http://www.themotorreport.com.au/52127/new-transport-for-nsw-body-to-replace-rta)

"The NSW government is promising greater accountability. NSW motorists could be forgiven for being more than a little sceptical."

They are still not co-operating and still call themselves the RTA!


Bob

[Ean Austral]

Took 5mins and 30secs to fix today without taking the car back.

5 mins to explain what happened to the inspector,
10 seconds for him to change it on the computer
20 seconds to tell me the lady could have done it yesterday arvo and to report it to his boss.

Cheers Ean

[Andrew D]

It's Friday, 'stuff' happens quicker on a Friday

Regards
Andrew

[Bigbjorn]

Try registering a vintage/veteran vehicle of a make that is not on their computer list of makes and models. "Doesn't exist". "Well go outside and have a look at a non-existent vehicle. It is not invisible". This got their hackles up. Eventually sanity prevailed and the vehicle got registered.

[460cixy]

There's plenty less efficient departments one in every state actually called fire arms registry

[UncleHo]

I have a 2.25 litre petrol Series Landrover which is fitted with a carby like the many thousands of others that were built,but the Qld Transport Dept think it is a DIESEL well,that is what the computer tells them 2.25Ltr=Diesel Landrover :mad:

Just wait until I tell them it is a 1980 and not a 1984 and it is a Series 111.

[vnx205]

There's plenty less efficient departments one in every state actually called fire arms registry

That is actually part of a clever conspiracy which avoids the necessity for tighter gun control legislation. They stuff people around so much in the hope that they will just give up, go away and play lawn bowls instead.

At a time when there was supposed to be a 28 day wait, my handgun licence took 100 days and my wife's took about the same. In both cases when we checked on progress after a couple of months, we were told that the paperwork had been lost and we had to resubmit it.

[JDNSW]

A few years ago I took up with the RTA the fact that my 110 was listed as five seats when it was in fact nine, as they screwed it up when transferring from Victoria. I ended up having to make two special trips to town to get it fixed (the inspector admitted it was their fault and said he knew which person was responsible!).

Rather exasperated with them, I sent them an invoice for my time and mileage - and they paid it!

John

[UncleHo]

YO! way to go JD:D:wasntme:

[bobslandies]

There's plenty less efficient departments one in every state actually called fire arms registry

That is because they are populated with people that even the RTA wanted to get rid of.

Bob

[DiscoMick]

Vehicle registration should be national and completely standardised, to reduce this interstate carp.

[scarry]

That is actually part of a clever conspiracy which avoids the necessity for tighter gun control legislation. They stuff people around so much in the hope that they will just give up, go away and play lawn bowls instead.

At a time when there was supposed to be a 28 day wait, my handgun licence took 100 days and my wife's took about the same. In both cases when we checked on progress after a couple of months, we were told that the paperwork had been lost and we had to resubmit it.

The weapons licensing branch are on to things here.They rang one of my brothers asking to inspect his weapons etc.He said he would be going away for a week tomorrow.They asked what time are you leaving.Eight in the morning,he said.Their answer was,if it is convenient we will be around at six.

They were there at six,checked serial numbers,etc,all OK.

[V8Ian]

Vehicle registration should be national and completely standardised, to reduce this interstate carp.
Be careful what you wish for, you might get it. Standardization of many transport rules resulted in raising the penalties to the highest of the various states, not actually standardizing any legislation. To standardize rego across the nation would merely mean that the whole motoring population would suffer the financial pain borne by Queenslanders, without streamlining the framework or guidelines.

[Cobber]

Try registering a vintage/veteran vehicle of a make that is not on their computer list of makes and models. "Doesn't exist". "Well go outside and have a look at a non-existent vehicle. It is not invisible". This got their hackles up. Eventually sanity prevailed and the vehicle got registered.I had the same thing with an old motorcycle ... very very frustrating, especially when they won't even look outside and see for themselves :mad:

Ean, I know what you mean about the MVR. I last renewed rego on my 2a in December but it's been off the road rebuilding/restoring since February ... I'm quite happy to forfeit some rego (read, money) just so I don't have to go through the process of re-registering it. As it is I have to provide plenty of photographic evidence to support that it is infact the same car when it's finished and renewed again ...

[1950landy]

I like the ay when Q Transport make a type error in your rego papers & i tell them all pervious papers had the correct chassis no & now its changed & you have to take time off to go in for them to site it:mad: I had an uncle who had passed away & my aunt wanted to give the car to her grandson & papers had the wrong number on them , what a job that was because he wasn't alive, took about 4 trips to QT.:mad:

[Mick_Marsh]

Vehicle registration should be national and completely standardised, to reduce this interstate carp.
Yep. They should all follow Victoria's lead.

When I visit Vicroads, I smile, am polite and give them all the information I have.
I also prepare and email them for advice and get it in writing before hand. When someone tells me I am doing it wrong, I politely show them another person in Vicroads has advised me this is not the case. This may cause a very short delay as the supervisor then provides a little on the job training but, in the end, I get what I want with a minimum of fuss.
Oh, I should point out the Vicroads staff have been most helpful. At the end of the day all they want is information in boxes.
I love dealing with Vicroads people.

[BigJon]

Yep. They should all follow Victoria's lead.

When I visit Vicroads, I smile, am polite and give them all the information I have.
I also prepare and email them for advice and get it in writing before hand. When someone tells me I am doing it wrong, I politely show them another person in Vicroads has advised me this is not the case. This may cause a very short delay as the supervisor then provides a little on the job training but, in the end, I get what I want with a minimum of fuss.
Oh, I should point out the Vicroads staff have been most helpful. At the end of the day all they want is information in boxes.
I love dealing with Vicroads people.


The (thankfully few) times I dealt with Vicroads I came to understand their hiring process.

Every government department has dead wood, lazy people, useless fools, etc. To clear them out of all the other departments they are sent to Vicroads, where they inflict all manner of pain and frustration on innocent civilians.

[Mick_Marsh]

The (thankfully few) times I dealt with Vicroads I came to understand their hiring process.

Every government department has dead wood, lazy people, useless fools, etc. To clear them out of all the other departments they are sent to Vicroads, where they inflict all manner of pain and frustration on innocent civilians.
I've got to say, I've never experienced that.
They're officious and bureaucratic. Rather typical for government employees. Not as officious and bureaucratic as Centrelink (who are so officious and bureaucratic to the point they waste time and resources).
I have found they eventually get the job done. With proper planning and advice, for me, it has only been in one visit. The secret is to get advice in writing with names so you can say "This Vicroads representative told me this." Also, asking for it in writing makes them stop and think "Is this right?"
I have challenged them on occasion but it always works out in the end.

[disco2_dan]

Sounds like the drama when I first tried to register the XY before I did it right up! I bought the car even though it was ready for the scrap heap cause it was a genuine gt with matching numbers, when I tried to register it they said I had to get it engineered for the v8? I said why its a gt? They told me gts that year only came out in a 6cyl, I started laughing so hard everyone musta thought I was crazy, the lady called the boss over he started laughing to told her not to worry he will fix this one and took me aside and put it right threw, but not before he came out for a sticky beak lol

[PhilipA]

I their defence you all have to remember that the registration details are legally title of the car.

I recently bought my D2 and unthinking signed my name as the purchaser when I really wanted it in my wife's name because she is a pensioner.
I remembered it when I got home and emailed the seller to change the details on his disposal.
When my wife went in with the buyers slip, on which I had crossed out my name and inserted hers and initialled it, they were all set not to do the transfer. Luckily, although the seller had not acknowledged my email, he had changed the name on the sellers disposal notice.Whew!

I had a worse problem when I bought a Jazz last march from a dealer. the dealer mistakenly paid the stamp duty and when I went to the RTA , they said don't worry the stamp duty has been paid. When I went to re register the car soon later they told me it wasn't in my name as the stamp duty had not been paid!!!! Huh?
After several phone calls to the RTA It turns out that the dealer has access to the RTA computer to do transfers, and the dealer had reversed the stamp duty transaction after I transferred the rego. Now this was correct as I had agreed on a low price with the dealer without stamp duty, BUT I was astonished that the dealer could reverse a transaction a couple of weeks later and not be forced to live with their error. After all we would have to! What is the integrity of the system if a dealer can reverse transactions?

However once I got on the phone to the RTA they were very helpful.

Speaking of that when I was in a traffic jam going into work in Sydney, if I felt there was a problem I would call the RTA traffic centre and tell them that there was a tailback that they couldn't see with the cameras. They would often then change the light phasing to clear it.
Also I recall on Eastern valley way in Sydney , the local council changed all the islands around at the intersection of Sailor's bay road and Strathhaven Avenue. It was a disaster as there was a bus stop that made it one lane inbound .
I sent an email to the RTA asking them if they were aware of the changes and what a disaster it was, and by the end of the week it was all removed, and in about 4AFAIR they had moved the bus stop and introduced a complete solution that was sound.

So all in all I have had few problems and they have always been helpful.

Regard sPhilip A