Am I unreasonable ?

[roamer]

We I have sure got the permagrin wiped off my face
Picked up D4 HSE, 6 Nov, found rear centre seat had to force/ slam down
call dealer," bring it in 18 Nov", not adjustable will need to contact LRA.
When I dropped it off ,asked about proshaft bracket is suspect from UK site
and my VIN is in it, didnot know any thing about it.
24 Dec, asked about seat because even when slammed dowm it pops up when driving, " not sure I"ll get back to you"
31 Dec suspention fault compressor over heat, "bring it in", needs to be recalibrated, bring it back 7Jan, What about the seat "will get back to you"
4 Jan What about the seat? want it all done with recalibration, and the propshaft brackett is UPS 3809.2/4, "donot know I'll get back to you"
Did not take car in today they have never rung back.
I know there are LR techs and admin on this site, do you do UPS, I'm to scared to ask about the turbo vane LTB.{ possible answer I"ll get back to you
Am I unreasonable ??? or is this the norm.

[Slunnie]

Hmmm.....

I'll get back to you. :p





That would be very very annoying! :mad:

[roamer]

Hmmm.....

I'll get back to you. :p





That would be very very annoying! :mad:

Ya made me grin again but not perma grin ;)

[norto]

On all LR products "the perma grin expires with the warranty"

[Blknight.aus]

sorry mate its christmas and new years, the workshop boys would be mad at me if I made them try to do any work at this time of year and at any rate you probabley dont want them to as they're more than likely drunk by now.


can you get back to us?

[roamer]

On all LR products "the perma grin expires with the warranty"

Its only 2mths 2500km old, car is great, service is unbelievable:confused:[tonguewink][bigwhistle]:burnrubber:

[Jamo]

Sorry about your experience Roamer! IMHO you're not unreasonable.

I've had numerous similar experiences with the dealers here in WA. I ended up subscribing to the GTR so I could take in printed copies of TSB's so they couldn't deny their existence!

FInd another dealer!

Here in WA they don't seem to equate service with repeat business. At least on the eastern seaboard you have a greater choice!

[jtonline]

Not at all, I have to say my experience with Land Rover Service is....ok but not the best I have had out of four cars(different brands).

[Jesse B]

Here in WA they don't seem to equate service with repeat business.



Jamo, I know they say the proof of the pudding is in the eating, and I'm well aware I've only had a taste thus far - but I'd have to say I've been pretty impressed with the service I've had from the local dealer here in Albany. I had the prop shaft issue Roamer refers to and they flew a replacement over from FNQ, and have been attentive to a few other minor issues that have arisen thus far. But I'm not going to tempt fate by saying too much just yet!

And no, Roamer, I don't reckon you're being at all unreasonable. I'd be kicking up merry hell if I were you! :twisted:

[Disco44]

G'Day all, I don't know if this has been suggested before but can we,as LandRover owners and members of this forum,somehow get to the bosses of LandRover Australia and express out outrage at their performance in Australia?
I don't know how to go about it.....any suggestions?
Cheers,
John ( disco 44 )

[Neil P]

On all LR products "the perma grin expires with the warranty" It expires upon being ripped-off for Aus$516
for an oil change .......... I'm over these bast@rds :mad:

[Neil P]

.... get to the bosses of LandRover Australia and express out outrage at their performance in Australia?

They don't give a toss .

[DiscoSaffa]

G'Day all, I don't know if this has been suggested before but can we,as LandRover owners and members of this forum,somehow get to the bosses of LandRover Australia and express out outrage at their performance in Australia?
I don't know how to go about it.....any suggestions?
Cheers,
John ( disco 44 )

It may not work with the big bosses...... but I had an issue with a dealer in South Africa...... generally p##s poor service on an issue with the aircon system.... posted it on a similar forum back in SA, and on a daily basis I emailed the dealer principla with the URL...... eventually he came around..... in the end he actually joined the forum and publically apologised......

On the subject of them not caring...... I tend to agree, and us LRO's are largely to blame.... despite the poor service, unreliable vehicles etc etc..... we still buy Land Rovers..... I have had hassles with all 3 prior to my D3, and I know I will never drive anything else! I reckon we have to be the most loyal of all buyers of all the car brands out there, so why should they care..... no matter how they treat us, we just keep coming back for more...... :)

[roamer]

G'Day all, I don't know if this has been suggested before but can we,as LandRover owners and members of this forum,somehow get to the bosses of LandRover Australia and express out outrage at their performance in Australia?
I don't know how to go about it.....any suggestions?
Cheers,
John ( disco 44 )

Just in defence of LRA, after I started this thread I rang LRA customer care and told them my problem, they seemed concerned , said they would contact dealer and "get back to me", they did and said dealer was waiting for parts,they asked what parts dealer said he would "get back to them",when LRA rang me back dealer had not got back to them, but LRA would fast track parts when they got back to them, at least it not just me they treat like sh*t
after they get your money, because I even rang salesman in the middle of this he said "I"ll get back to you" (2 days ago now)
So at this point LRA they are trying . .
What ever you do keep away from "I'll get back to you" dealership sunny coast
It's not the D4 that is the troblem, new model knew there would be some hicups, car is as enjoyable as dealer service that makes this brilliant car a piece of sh*t.

at least I'm not unreasonable Ken

[norto]

"Its only 2mths 2500km old, car is great, service is unbelievable"
Just tyring to prepare you for the future :)

[Disco44]

Further to this thread,does anyone know if there has been a "bust up " ( for the want of a better word ) with dealers in SE Qld.In the Brisbane Courier Mail motoring section last weekend under the LandRover ad the dealers mentioned were 'Trivett..Gold Coast..Austral..Brisbane..Southern Cross ..Toowoomba'.No " Southside " Hmmm.and of course none for that one on the Sunshine Coast.

John.

[CaverD3]

Have you spoken to the service manager if you have then speak to the dealer principal. Tell them what you think of their service. Take no prisoners. :mad:

You will need to make a lot of noise to get any change in attitude.

[Leo]

If all fails:

Mr Ratan Tata,
Bombay House
24 Homi Mody Street
Mumbai 400 001
India

;)

[Neil P]

He'll send you a Nano for your troubles ;) ( probably be more reliable too ).

[Neil P]

....... if there has been a "bust up " with dealers in SE Qld..........
Couldn't agree on continued outrageous price gouging ? :twisted:

[bobk]

Roamer,

Had a service and some work done at Southern Cross in Toowoomba just prior to Xmas and couldn't have been happier. Very organised and only too happy to oblige with loaner vehicle and phone updates on progress.

Will be getting my work from now on or at least until they blot their copy book!!

Cheers,
bobk

[Jamo]

Jamo, I know they say the proof of the pudding is in the eating, and I'm well aware I've only had a taste thus far - but I'd have to say I've been pretty impressed with the service I've had from the local dealer here in Albany. :twisted:

They may have changed some staff since I was there last. I went for a wheel alignment issue in late 2006 and early 2007.

I should have only had to go once, but it took them three goes to get it right (at 1100km return, several days away from work, accommodation expense etc).

It was the service manager(s) who failed me. Despite having 6 weeks notice originally and then 3 weeks between the first and second visits, they still couldn't manage to order in the parts required. They knew how far I had to come, they knew what was required, but they couldn't organise it.

Only the first visit, they not only tried to deny that a TSB existed, they also tried to deny the existence of the GTR!

Maybe that particular service manager is no longer there. In mitigation, the actual mechanical work was good.

But I haven't got the time and money to waste on someone elses inability to manage.

This isn't a rant, it's just a statement of facts.

As my uni maths lecturer would say: "first time could be a mistake, second time could be a coincidence, third time must be right"

[CaverD3]

Product knowledge makes a big difference. Gary was at the front desk at Alto, really good. He is now the worshop manager so you have to get past the new know nothings at the front. They try hard to give service but knowledge comes with time.

[roamer]

Well, yes dealer rang back
Told me car was booked in yesterday but I didnot take it there
Reminded him needed parts & he did not get back to me.
" yeah sorry,but what day next week "
When will ya have parts ?
OH YES..... " I'll have to get back to you"
At least LRA got him to ring me back.
Fair dinkum, it would be hilarious if it wasn't happening to me.
I think I'll call them the Circus Dealership, they have already got a clown
See if they ring back.
Cheers ( at least they rang ) Ken

[Jesse B]

Maybe that particular service manager is no longer there. In mitigation, the actual mechanical work was good.



I'm hoping he's not (service manager) - and that it still is (mechanical work)!

Hey Roamer - hope you can take some satisfaction from knowing that your PITB experience is keeping us entertained! If only you had ten bucks for every time they were going to call you back. At least you still have a sense of humour!

[roamer]

I 'm glad your amused by my dilemma, it also keeps me occupied while I sit beside the phone awaiting their call,(I'm sure they will get back to me);)
OHHH gotta go phone ringing, it will be the dealer getting back to me....
.................................................. .................................................. .................................................. .................................................. ................................. No just my specialist checking on my blood pressure. [bigsmile]

[jtonline]

Roamer stick with it! I agree with with the statement "car is great but the service makes it ......" That is so on the money and makes owning a car great or 'insecure'. Next time they say they are going to ring you back, make them give you a date and an approximate time even if it is to say they are still waiting for the parts! As a repeat customer they should be taking at least 5 mins of their time to call you.

It is the lack of respect for the customer that annoys me!

[Disco44]

Well, yes dealer rang back
Told me car was booked in yesterday but I didnot take it there
Reminded him needed parts & he did not get back to me.
" yeah sorry,but what day next week "
When will ya have parts ?
OH YES..... " I'll have to get back to you"
At least LRA got him to ring me back.
Fair dinkum, it would be hilarious if it wasn't happening to me.
I think I'll call them the Circus Dealership, they have already got a clown
See if they ring back.
Cheers ( at least they rang ) Ken

G'Day roamer,that mob up your way sound like the Mickey Mouse Club...Hey?
Cheers,
John.

[roamer]

Product knowledge makes a big difference. Gary was at the front desk at Alto, really good. He is now the worshop manager so you have to get past the new know nothings at the front. They try hard to give service but knowledge comes with time.

Spot on Caver,
It's a new guy on desk, had the D3 in this dealer before and service was brilliant, at desk (was a multi tasking girl), and in the workshop the techs were great and hopefully still are, just cann't get car and parts at the same time in the workshop for them to have ago.
Salesman never got back to me either, 2 discos in 2 1\2 years, but no more.
They must be keeping overheads down, phone bills can get out of control.
that's why the D4s are so cheap.:o
Oh well lucky its a 3 yr warranty
Cheers Ken

[norto]

Roamer stick with it! I agree with with the statement "car is great but the service makes it ......"
If the car was "great" then we wouldn't need the dealers.

[CaverD3]

He said great not perfect. ;)

[RobHay]

G'Day all, I don't know if this has been suggested before but can we,as LandRover owners and members of this forum,somehow get to the bosses of LandRover Australia and express out outrage at their performance in Australia?
I don't know how to go about it.....any suggestions?
Cheers,
John ( disco 44 )


Yep.....should be fairly easy....just don't go posting them anything bulky:angel:

[CSBrisie]

Gave up on dealers long ago; while in Perth I used Franzone Motors where their service guy (John) owns a D3 - brilliant. Now I'm in Adelaide and equally pleased to have just found an independent service centre where the business owner has just bought a 09 D3; cant ask for better than that!

[roamer]

:D HOORAY, permagrin returned:D:D:D:D
Phone call, manager back from holiday, parts here, car booked in ,loaner waiting, other guy does not work here anymore.:wasntme:
Another phone call all fixed ready to pick up.:cool:
My faith has been restored in my local dealer,best in the country,(I'm so easiesly corrupted) now if we can only get that chick back to work on the counter.:confused:
Anyway my whinge is over,back to the good stuff, :twisted:
D4's will not disappoint ya:D
PS, anyone know how to make the satnav play on the go :confused:
Cheers Ken

[isuzurover]

Did you see this post in another thread (re your car...)


idk if i should say this but yes,, and i know that car, but never once have us in the back seen that car,, we have a guy at the front and what ever you do dont talk to him, ask for Paul, he will allways help you,

but in our defence i must say that over the xmas new yrs brake LR tec support in syd is on holidays, and no matter how hard we try we cant make things happen eny faster, untill landrover aus gets back to us,

the thing i find most and hard to believe is that when people complain about the service,, its allways us guys in the back that get the blame, its the people at the front tell us what to do,, thats there job, we can only do what were told, so if were not told something, its not going to happen,

im not pointing or blaming enyone, were all landrover nuts here, and all here for the same reason,

http://www.aulro.com/afvb/general-chat/96429-lr-90-puma-no-one-wants-them-4.html

[stig0000]

Did you see this post in another thread (re your car...)



http://www.aulro.com/afvb/general-chat/96429-lr-90-puma-no-one-wants-them-4.html

i did say that, but our dealer ship is small, and has only 2 people out the front for service, and they are worked alot, and both service staff have alot on there plate,, ;)

just glad that your car is all good and your happy with your new d4,:D

[roamer]

i did say that, but our dealer ship is small, and has only 2 people out the front for service, and they are worked alot, and both service staff have alot on there plate,, ;)

just glad that your car is all good and your happy with your new d4,:D

Hi nick,
I know where your coming from but that part should have been ordered on NOV 12 2009 quite awhile before Xmas. It wasn't ordered till Paul got back from holidays this week,after 5 calls to and no return calls from front desk clown, I know this because I had been onto LRA about it and was always in stock.just never ordered. I'm not unreasonable was just pi**ed off at being f'd around.

Cheers Ken

[FifiLámour]

Roamer - can I ask (I see you're on the Sunshine Coast) - what dealership are you dealing with? Is it all the way down in the Valley at Austral Motors by any chance? I have found them pretty poor on the communication and responsiveness side.

I've been told MR Automative at Redcliffe are great - and several generations of guys who have all looked after landrovers, so clearly have a personal/family interest. I'm not sure if it's true, but I've also been told that they are licensed to fix stuff under warrantee. Just so you can file it away for future use...

[roamer]

Roamer - can I ask (I see you're on the Sunshine Coast) - what dealership are you dealing with? Is it all the way down in the Valley at Austral Motors by any chance? I have found them pretty poor on the communication and responsiveness side.

I've been told MR Automative at Redcliffe are great - and several generations of guys who have all looked after landrovers, so clearly have a personal/family interest. I'm not sure if it's true, but I've also been told that they are licensed to fix stuff under warrantee. Just so you can file it away for future use...

Thanks for the info,but "Pacific are terrific (nearly) everytime"

[landyfever]

Glad to hear you happy again roamer :angel:

sorry for the inconvience caused, it only took a few hours to fix, my pleasure. have fun;)

[ozscott]

I hate to say it, but for me in South East Qld I doubt I would ever buy another Rover....such is my experience with in warranty servicing here now that Blue Ribbon Motors at Yamanto handed back their sign...I would have to go with Mitsu Pajero that they sell and service. Its not the same (ability on and off road) as a D3/D4 but its not that far off. It does not have the feel of a Rover, but I can live with that I reckon, because it will rarely have problems and the service if it does will be fantastic. Having said that I cannot see giving up my 02 manual (I like changing gears myself). I would prefer to keep the 02 and one day stick in a 4.6 (when the 4.0 has given up...so a long way away) and get a small sedan for around town.

Cheers

[CaverD3]

New franchise manager is giving licenses to others to do warranty work as dealers are thin on the ground.:D
Ring LR and ask about other service centres.
Previous manager just removed some of the useless dealers.

[Neil P]

...........now if we can only get that chick back to work on the counter. ........PS, anyone know how to make the satnav play on the go :confused:

Would that be the Totty that does finance too ?

Contact Wiggs on Disco3.co.uk for satnav on the move info/fixes.

DISCO3.CO.UK - Viewing profile (http://www.disco3.co.uk/forum/member1468.html)

[cartm58]

so what is your problem, you knew about Land Rover after care was crap but you bought a Land Rover all the same, just enjoy the experience and think of England

[Neil P]

Not totally true really .......

Service is product , parts availability , importer standard and
employee quality . An ineffectual person can make any fault into a
problem. It's no different in medicine , law , travel , finance , building
construction ....... etc. LRA are as useless as many other marques'
importers when pressed . Anything from France or Italy is no different an
experience for its owner .

[CaverD3]

Try getting Toyota part. They won't air ship. :angel:

[sparoz]

This is what I fear as I am looking at the D4. My wife and I looked at the D4/Freelander on Friday, and the sales has gone out to lunch. No one has got back to us yet. I know it is only Friday, but I would have a call back from most sales I deal with in that afternoon.

I like to buy local, but might have to consider elsewhere.

[Neil P]

Guy may well have not been informed . This has happened to me in
other LR dealerships and other Marques too . No better in RealEstate
, electronics repairs , blah , blah . Phone and speak to the organ grinder ,
not the monkey. I don't leave messages anymore .

[roamer]

This is what I fear as I am looking at the D4. My wife and I looked at the D4/Freelander on Friday, and the sales has gone out to lunch. No one has got back to us yet. I know it is only Friday, but I would have a call back from most sales I deal with in that afternoon.

I like to buy local, but might have to consider elsewhere.

Hi sparoz,
Thats the same salesman I rang about my problem ,said he'd check it out and get back to me, over a week ago now, I just thought he lost interest after the cheque cleared. (I had bought 2 discos in 3 yrs of him.)
Don't hold ta breath waiting.
Cheers Ken

[Slunnie]

When I dropped it off ,asked about proshaft bracket is suspect from UK site
and my VIN is in it, didnot know any thing about it.

Roamer (or anyone else!) What is the issue with the propshaft bracket?

[stig0000]

there have been a very tiny amount of d4/rrs were the center mount for the rear drive shaft has split weld, out of all teh cars we'v P.D only 1 car has been in that range,

and i dont no were you got your info from Roamer but sorry your car was NOT in that range, as I was the person who cheaked your car for PSN recalls, as allso if there is a recall on your car we atach it to the P.D.I job card,

the fix for the recall if not split is a new bracket is put on ontop of the existing braket, and if split new prop shaft,

[AnD3rew]

There is so much here that rings bells with me, including stuff about stupid LRO's who keep buying the things even when they get crap service.

1) D1 TD300. Threw timing belt 2 weeks out of original pathetic warranty. Engine totally destroyed, first LRA denied warrantly and said bad luck, also denied that it was the result of a known problem. Fortunately my brother was friends with a LR front desk guy who told me that it was a known problem and there was even a fix kit made for it. LR never recalled the vehicles or told customers they just told the techs to look for timing belt shavings in the oil and if they found them to install the fix kit. When I went back to LRA with this info they finally admitted a problem and agreed to fix under warranty. I then found out they were reparing the motor not replacing it which considering the damage I was shocked at, I took this up with them but they refused to replace it, I then asked for an extended warranty on the motor which they refused but by calling them every five minutes for two days I eventually wore them down and got them to agree to it.

2) D2TD5 ES. 2 weeks after taking delivery I found a pool of oil on the driveway, and after sepending an hour under my 20 year old jag looking for the leak, I eventually looked under the Disco and found the front diff ****ing out oil. Dealer looked at it and came back and said, its not warranty it is insurance, I looked at him incredulously and he looked me in the eye and said in an accusing tone "you have had this offroad" to which I replied "have you seen your ads?" he took me out the the vehicle and pointed out a tiny chip of paint missing from the weld around the diff cover plate and he proudly said you have hit something to which I replied loudly "bulls***" and demanded he pull the diff apart with me standing there watching. when it was pulled apart he had to admit that it was a broken locator pin which was a warranty issue. Everything went wrong with that car including a roof leak (no sunroof) that tokk about 6 visits to the dealer, 2 new windsreens, welding painting, 2 new headliners etc to fix. The final insult was when I went in after 15 thousand k's and only 2 thousand k's after a service to get my squealing brakes checked out to be told that I was up for 4+ grand for new pads and discs when I squealed I was told this was normal for a "high performance car". I squealed a lot more until they gave me "trade price" of $2k which I still regarded as unreasonable after 15 thou.

I took a break for a while and had a Pajero, and BMW but I now have a 6 month old D3, (god knows why I went back again) but so far knock on wood it has been almost perfect and I love it, 1 recall for brake issues but this was efficiently handled by the dealer, going in this week for its first proper service so fingers crossed all is ok.

[roamer]

there have been a very tiny amount of d4/rrs were the center mount for the rear drive shaft has split weld, out of all teh cars we'v P.D only 1 car has been in that range,

and i dont no were you got your info from Roamer but sorry your car was NOT in that range, as I was the person who cheaked your car for PSN recalls, as allso if there is a recall on your car we atach it to the P.D.I job card,

the fix for the recall if not split is a new bracket is put on ontop of the existing braket, and if split new prop shaft,

Try ups 3809-2 16 Oct 09
ups 3809-4 7 Dec 09 GTR site
To VIN LA520586 then revised to VIN LA520559
Since my VIN is 514938 built Aug 09 I thought mine was in Tech Bulliten, but apparently not, good to see u r on the ball stigooo

But the ups was only an issue because desk had never heard of prop shaft prob when I picked car up.
It has always been about lack of service at front desk.

Cheers Ken ( I hope this doesn't get post locked again, I'm feeling a bit naughty LOL )