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Thread: Bloody iPod!

  1. 1st February 2010, 09:49 PM #1
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    Bloody iPod!

    My wife's 30Gb iPod will no longer play video podcasts. We've tried all suggested remedies gleaned from the 'net. There are multiple threads over the 'net talking about it. It seems it came about after the software was upgraded to v1.3

    We went to the Apple store in Sydney and they say they have never heard of the problem. So we gave them many pages of a printed thread from the forum on apple.com. How could they not know of a problem that's widely discussed?

    The forum posts indicate that others overseas have also had Apple deny there is a problem.
    Ron B.
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  2. 1st February 2010, 10:03 PM #2
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    Quote Originally Posted by p38arover View Post
    My wife's 30Gb iPod will no longer play video podcasts. We've tried all suggested remedies gleaned from the 'net. There are multiple threads over the 'net talking about it. It seems it came about after the software was upgraded to v1.3

    We went to the Apple store in Sydney and they say they have never heard of the problem. So we gave them many pages of a printed thread from the forum on apple.com. How could they not know of a problem that's widely discussed?

    The forum posts indicate that others overseas have also had Apple deny there is a problem.
    I'm not too familiar with the classic iPod - I assume you've done a full restore (i.e. through iTunes?)...

    If that hasn't worked, my very strong suggestion is to book an appointment at the Genius Bar (if the last one was there, try again) and push - more tears than yelling ... At least with iPhones, they often go out of there way to keep a customer happy...

    If that doesn't work, maybe try the Chatswood Apple Store Genius Bar...

    Good luck!
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  3. 1st February 2010, 10:14 PM #3
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    We have an appointment with the Genius bar on Friday.

    Yes, we did a full reset and restore.
    Ron B.
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  4. 2nd February 2010, 05:58 AM #4
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    If that doesn't work, email Steve directly complaining that his software update broke your ipod! (I'm serious, BTW)
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  5. 2nd February 2010, 07:16 AM #5
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    Quote Originally Posted by flagg View Post
    If that doesn't work, email Steve directly complaining that his software update broke your ipod! (I'm serious, BTW)


    Seriously?
    Ron B.
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  6. 2nd February 2010, 07:29 AM #6
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    Quote Originally Posted by p38arover View Post


    Seriously?
    I know someone who got so frustrated with their MBA that they did that. It was fixed quick smart. Realistically, its not going to be Steve himself, but someone monitors that inbox and gets things done.

    In general I have found Apple service to be very good - its just that the first level support isn't. Once you get someone who knows what is going on, or someone who cares things happen. I once had a problem with an Apple Modem, first level support flapped around with it for ages until I got a bit snappy and called customer service.. was put straight through to a senior CS manager in the US and my problem was fixed in 5 min.

    This lady just told the people in the store to pick a new one off the shelf, give it too me and she would credit the stock to them. They were dumbfounded.
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  7. 2nd February 2010, 07:56 AM #7
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    Quote Originally Posted by p38arover View Post


    Seriously?
    I have heard of this working as well. Worth a try!
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  8. 4th February 2010, 12:05 AM #8
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    Sometimes going directly to the top of an organisation does work, but I wouldn't make a habit of it.

    Recently I was given the daunting task of setting-up a high-def videoconferencing unit in to a temporary international network of these VC units in a near-impossible timeframe and a near-impossible location. It normally takes a week to build just one of these units, and 4 weeks to provision a network connection.

    I took a gamble and called the CEO of a certain telco, and the CEO of a certain networking company. In both cases I did not speak directly to the CEO but their Execs took my call serioulsy when I explained the whos/whys/whens, and they followed up with their CEO's. By the following morning I had a small army of engineers assigned to make the project successful. The whole thing was up and running in a matter of a few days. As to the success of the event itself, that is a different matter

    The point is you won't know unless you try. Worst case for consumers is that they say no.. in my case it would have been career crucifixion

    Cheers, Paul.
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