Thread: optus plug

That's a lot less than they are charging me for a lot less capacity (7+14G. I had best investigate.

Does your new plan count uploads as well as downloads?

Mine doesn't.

Originally Posted by p38arover

That's a lot less than they are charging me for a lot less capacity (7+14G. I had best investigate.

Does your new plan count uploads as well as downloads?

Mine doesn't.

yes it does count uploads as well and they were very good in pointing this disadvantage out to me. also the old plan is gone, and I can never go back. So it seems they wanted to advantage themselves in this way some how but shifting away from old plan styles. However they told me my last months uploads and downloads and even with both I am well under the limit. Worst case I can upgrade to 150g or 170 gig + $10 ea. being not on a contract I can go up and down as I please.

I have ****ted around with quite a lot of ISP's but since optus have not changed, mostly due to the most reliable service I have experienced with no big cost disadvantage.

for the record I found TLS to be very poor reliability.

They're all rotters.

I had one of those "mate, we can give you a deal" calls and they did the switch-a-roo on my business mobiles. "No worries, all taken care of". Next bill I copped 2 x $50 disconnection notices for the cancellation of the old plans that were out of contract by more than 18 months. Rang them straight back and they weren't that worried that their billing service automatically did that - I guess they wouldn't be. They only need a few hundred bills like that a week and they've made tens of thousands for nothing.

I'm waiting to see what happens with the broadband market after this:

TPG releases unlimited ADSL2+ broadband - TPG, Pipe Networks, aapt - ARN

Optus have certainly been getting too much of our money of late relative to other offers. I'm just not prepared to commit to another "plan" just yet.

Originally Posted by MacMan

They're all rotters.

I had one of those "mate, we can give you a deal" calls and they did the switch-a-roo on my business mobiles. "No worries, all taken care of". Next bill I copped 2 x $50 disconnection notices for the cancellation of the old plans that were out of contract by more than 18 months. Rang them straight back and they weren't that worried that their billing service automatically did that - I guess they wouldn't be. They only need a few hundred bills like that a week and they've made tens of thousands for nothing.

I'm waiting to see what happens with the broadband market after this:

TPG releases unlimited ADSL2+ broadband - TPG, Pipe Networks, aapt - ARN

Optus have certainly been getting too much of our money of late relative to other offers. I'm just not prepared to commit to another "plan" just yet.

these guys have such massive turnover of customers I believe what they did to me was to retain me as a customer. This new plan I am on was no doubt a reaction from pressure by companies like this who do offer more for less. I know I am paying more for this 120g, but the reality is still that 120g to me is "unlimited" and if I am paying a little more for me its worth it to be with optus who for me is a preferred ISP.

Staying with Optus has an advantage for me in that I'm on cable so I can have naked broadband. I'm thinking of cancelling ny landline now that I have VoIP up and running.

Originally Posted by p38arover

Staying with Optus has an advantage for me in that I'm on cable so I can have naked broadband. I'm thinking of cancelling ny landline now that I have VoIP up and running.

I hate VoIP.

When people ring me from an VoIP you have so long that you almost hang up before their voice engages.

Then you're in the middle of a conversation and you get this "Sproing" and sometimes they're gone altogether and sometimes they return after about 5 - 10 seconds.

Have I mentioned that VoIP really annoyes me!

That said, was just on 15 minutes into hold music on Telstra's wireless support "help" line. The wireless broadband package I bought yesterday has not come online. Just as I got to speak to a human being they hung up on me. I'd vowed I would never deal with Telstra again years ago. I hate them all with a bitter, bitter contempt.

We shall try again calmly...