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Thread: email problem. Thunderbird or BigPond ?

  1. 26th February 2011, 03:56 PM #1
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    email problem. Thunderbird or BigPond ?

    Thunderbird is continually trying download one more email message than appears on Web Mail, and as a consequence nothing has come through. It's like my email has constipation, nothing can pass as the first (phantom) message can't arrive.

    I've contacted Telstra and they say it's not their problem but can help, if I'm willing to pay their Telstra Plus people

    Is this a case of removing Thunderbird and re-installing or is it a case of bat it back to Big Pond support ?

    Downloading the full version of TB is a pain as I have an unreliable dial up account

    What does everyone reckon ?
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  2. 26th February 2011, 04:12 PM #2
    Tombie Guest
    Log onto your web mail and check that way.
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  3. 26th February 2011, 04:22 PM #3
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    Is it just an email or is there an attachment? If so how big an attachment?
    Cheers, Dale
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  4. 26th February 2011, 04:34 PM #4
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    Go to download.com and get an email cleaner. they just get the headers (subject, size, etc) and let you delete email and attachments without downloading
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  5. 26th February 2011, 04:38 PM #5
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    Quote Originally Posted by Tombie View Post
    Log onto your web mail and check that way.
    That's what I've been doing Mike.

    The problem is that it's like a phantom email TB is trying to download, it's trying to download something that isn't showing on WebMail
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  6. 26th February 2011, 04:40 PM #6
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    Quote Originally Posted by Stuuu View Post
    Is it just an email or is there an attachment? If so how big an attachment?
    I don't know Stuuu, it doesn't show on webmail
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  7. 26th February 2011, 09:59 PM #7
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    Phantom Email...notification • mozillaZine Forums

    https://addons.mozilla.org/af/thunde...hunderplunger/

    Dunno if either'll work.
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  8. 26th February 2011, 10:15 PM #8
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    Just checking you have emptied your "deleted items" folder in Bigpond webmail otherwise it will still try to download them.

    When I crashed and rebuilt my desktop I reloaded Thunderbird and found all the old emails in my backup files, renamed and replaced the ones in the new install and it was all good. Just transfer all your Thunderbird files to a USB stick before uninstalling it, and it should reinstall from the files on the USB after you return them to their correct directory and click on the thunderbird logo in the files list.
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  9. 27th February 2011, 08:39 AM #9
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    Hmm, didn't know this (or what you have to watch out for when you don't really know what you are doing )

    If you don't compact your mail folders periodically, they can grow very large and make Thunderbird slow to a crawl. If you wait too long before compacting, you can also lose the entire contents of one or more folders

    Compacting folders - MozillaZine Knowledge Base
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  10. 27th February 2011, 08:54 AM #10
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    BTW, it's still trying to download the phantom message and I've compacted files and run Thunder Plunger (which is an extension cleaner)
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