But you have to pay the 3k for install then the extra fee per month for the higher bandwidth...
The TIO can only adjudicate between you and your retailer, and if your problem is upstream from the supplier (e.g. NBN) there is nothing they can do except impose penalties on your retailer, who will the 'settle' the dispute by offering to let you out of your contract without penalty. The TIO will then consider the case closed.
Since the retailer is charged by the TIO for every complaint made, regardless of the outcome, complaints to the TIO about something the retailer has no control over are not really fair.
John
John
JDNSW
1986 110 County 3.9 diesel
1970 2a 109 2.25 petrol
For those that are so inclined, a high level network architecture document:
http://www.nbnco.com.au/content/dam/...sign-rules.pdf
Cheers,
Sean
“Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” - Albert Einstein
My school paid to get fibre run from the local railway station to the premises. It made a huge difference. We are heavy data users though with over 600 laptops connected simultaneously.
Bottom line is the rest of the world is going fibre all the way while this country is stuffing around with cheapskate Stone Age copper - just ridiculous.
A friend just moved from Brisbane to Battam in Indonesia and his connecton there is all fibre and far better than what he could get in Brisbane.
Sent from my SM-G900I using AULRO mobile app
| Search AULRO.com ONLY! |
Search All the Web! |
|---|
|
|
|
Bookmarks