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Thread: Losing emails

  1. 7th November 2015, 11:15 AM #1
    Gary S11's Avatar
    Gary S11
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    Losing emails

    Hope some one can help, since updating my apple phone and iPad to Ios9 my emails that I have read and kept are vanishing, being replaced with
    " this message has not been downloaded from the server"
    I've lost some really important emails...help please ....Gary
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  2. 7th November 2015, 11:28 AM #2
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    grey_ghost
    grey_ghost is offline YarnMaster Silver Subscriber
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    Hi Mate,

    Go into Settings
    Mail, Calendar, Contacts
    Select your email account
    Change "Mail to Sync" - I think that the default is "1 Week".
    Change this to "No Limit".

    Cheers,
    GG
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  3. 7th November 2015, 12:38 PM #3
    Gary S11's Avatar
    Gary S11
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    Thanks for replying, neither of my devices have the " mail to sync" option
    I've always had delete from server set to never and deleted messages to never ...its only started since I did the last upgrade...
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  4. 7th November 2015, 04:36 PM #4
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    scarry
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    My iPad doesn't have the setting either,mine is Ios9,but haven't lost any emails yet.

    Have had other issues though.I got on to Apple live chat,they were very good at sorting things out.

    Don't know their number,Just google it and you will find it.I found it on google.
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  5. 7th November 2015, 07:01 PM #5
    Don 130's Avatar
    Don 130
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    Ring Applecare. They'll sort it out for you.
    1300 321 456
    Don.
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  6. 15th November 2015, 03:13 PM #6
    Gary S11's Avatar
    Gary S11
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    Thanks for all the help, Apple help centre have been great, I've had to change from POP TO IMAP for emails and that should fix the problem ...fingers crossed. Apple know about the issue and are trying to sort out the glitch...Gary
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