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Thread: Customer Service.

  1. #1
    Join Date
    May 2003
    Location
    Sunny Coast QLD
    Posts
    28,420

    Customer Service.

    In 2017 I bought a ACER Predator Monitor,, XB270HU, and from new it had a well known problem,,


    I did the usual things, register at ACER, log the problem, went on line and found I was not alone and the result was replacement...
    Acer blamed G-Sync, same as some other manufacturers

    I then promptly lived with the problem,,,( I'd just paid $800 for it and wanted to use it!! )
    The monitor literally picks a 2mm vertical line down the centre and puts it on the right edge...
    it shows up more in some applications than others,, and to fix its just change the refresh rate then dont accept,, easy,,

    anyway for whatever reason I went back to ACER Customer Service last week and logged in,,
    went through the procedure, again, and they promptly offered a firmware upagrade at their service centre,,

    3 years after purchase.

    consequentially the box containg the monitor is downstairs ready to go for a 17/9 pickup,, and it looks more balloon shaped than flat screen!!



    so now I'm on a Samsung 2043BW,, I hope me taking this monitor off one of my f&h PC's wont stop it...
    "How long since you've visited The Good Oil?"

    Live simply.
    Love generously.
    Care deeply.
    Speak kindly.


    '93 V8
    Rossi
    '97 to '07. sold.
    '01 V8 D2
    '06 to 10. written off.
    '03 4.6 V8 HSE D2a with Tornado ECM
    '10 to ???
    Its a gas gas gas Tug?
    Making Lemonade since 2016.


    Golf GTX Tourer MKIII 19' of Heaven


  2. #2
    Join Date
    May 2003
    Location
    Sunny Coast QLD
    Posts
    28,420
    I rang ACER about the pickup time and they offered a AUS POST drop off,, any time I'd like,, rather than wait for a courier from- Pickup between - 9am and 5pm,, I just dropped it off at Aus Post....
    I'm begginging to really like ACER,,
    "How long since you've visited The Good Oil?"

    Live simply.
    Love generously.
    Care deeply.
    Speak kindly.


    '93 V8
    Rossi
    '97 to '07. sold.
    '01 V8 D2
    '06 to 10. written off.
    '03 4.6 V8 HSE D2a with Tornado ECM
    '10 to ???
    Its a gas gas gas Tug?
    Making Lemonade since 2016.


    Golf GTX Tourer MKIII 19' of Heaven


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