Thread: Telstra Business Broadband

whats unlimted about the plan, bloody nothing..

depends on your phone line and infrastructure (quality of filters etc etc) and distance from mux

get a specialist to take readings on the line to see if your gear is capable of 8mb

You should also be able to set the line mode to "high reliability" or some other garbage... Which is supposed to make it more stable...

It'll be in the account tools....

How much stuff other than the adsl modem do you have attached to the line?

I had significant quality improvement when I completely isolated the data line.

Cheers
Simon.

If you're getting drops and the like, then unless by pure luck moving to a new service removes the bit of infrastructure causing the issue, I don't see how it will help.

This is usually more like line quality/noise, filter quality, wiring issues, agressive modem timings, etc. Rarely is it (and if it was you have grounds for complaint on your existing service) a "feature" of a cheaper service over a better one. You should troubleshoot this on the existing service first, as it will likely get worse with a faster connection.

It might give you quicker guaranteed fix times, or even compensation when down, but my personal view is these aren't worth **** and if your business depends on Internet connectivity you either need a backup line or a better connection method than ADSL.....

For the record, after having been with them for 6 months, Telstra would be my last choice of ISP next time.

Oh, and any bandwidth limit on a service means it's not "unlimited", but "capped", but this is a common marketing misuse of the term and Telstra aren't the only ones guilty of it....

Yeah, I'm aware of the BS regarding the unlimited plans. I think they call them freedom plans or something now.

We've been having trouble ever since we switched to 8mb from 1.5 mb. I have tried to get telstra to fix it that many times it's not funny. I finally got them to get a tech guy here (after threats of charging us for their time if they found the fault in our system) and they found nothing wrong with our system. they replaced something at the exchange, and bingo, it was fine for about 3 days, and then back to normal.

The answer might be to drop back to 1.5 mb. Pity, the speed is nice when it works.

Sounds like the games I used to have to play with Telstra for my office landline.

Don't miss them...

Originally Posted by Phoenix

The answer might be to drop back to 1.5 mb. Pity, the speed is nice when it works.

What speed is your modem actually syncing at though (Both upstream and downstream) and what is the SNR?

The fact the service has capacity for more speed doesn't mean it will use it if the line is poor quality, and Telstra should have a way of backing off the agressiveness with which your modem and the DSLAM sync up if it's causing stability problems. When I had my ADSL2 line installed (20Mb service) it was syncing at ~6-8Mb, but disconnecting and retraining regularly, which was useless. We then went for a less agreessive setting, and it's been solid at 5-6Mb ever since. Of course, getting the group of people in Telstra that actually understand their own service was the major challenge that took 3 days of shouting at customer "service"- them sorting it through discussion with me took 30 minutes.

Originally Posted by jik22

......Of course, getting the group of people in Telstra that actually understand their own service was the major challenge that took 3 days of shouting at customer "service"- them sorting it through discussion with me took 30 minutes.

You're doing well - took me a year to get any action on a dial-up problem, and that was on a business line as well.