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Thread: Need help with broadband connection

  1. 31st October 2008, 11:20 AM #1
    Davy
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    Need help with broadband connection

    Hi,

    Have a problem with our internet connection.

    If we don't use the internet for 10 minutes or so, we can't access the web.

    The thing is though we can still acces email.

    A reboot and all is well for a while.

    Any ideas?

    We are with Bigpond

    Davy
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  2. 31st October 2008, 11:27 AM #2
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    incisor
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    type of connection?

    dialup

    adsl

    nextg

    ??
    2007 Discovery 3 SE7 TDV6 2.7
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  3. 31st October 2008, 07:02 PM #3
    Davy
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    ADSL

    Speedtouch modem


    Davy
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  4. 31st October 2008, 09:33 PM #4
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    bruiser69
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    Hi Davey,

    If you are locked into Telstra plan, then call tech support.
    Ask, (insist!) to know if you are on are Pair Gaining line. This is 'Telstra speak 'for getting two users on the one line & saving them from running extra cables. What this means is that voice comms are OK, but ADSL is half the speed.
    If you complain telstra will quickly rectify as what they are doing is in contravention to their contract to you.

    I have used many providers, but found TPG to give the best service, highest speed & cheapest plans than anyone else. Most plans also include IPTV which gives you equivalent to Foxtel free.

    Cheers..Bruiser
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  5. 31st October 2008, 09:42 PM #5
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    abaddonxi
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    Dunno if this is the case, but some Speedtouch models are prone to overheating and rebooting randomly.

    Check out the whirlpool forum with your model number, there are heaps of threads.

    Cheers
    Simon
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  6. 31st October 2008, 09:44 PM #6
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    Quote Originally Posted by Davy View Post
    ADSL

    Speedtouch modem


    Davy
    using a usb cable or an ethernet cable to connect to the pc?

    i have seen this behaviour a lot when people use usb instead of ethernet.
    2007 Discovery 3 SE7 TDV6 2.7
    2012 SZ Territory TX 2.7 TDCi

    "Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
    "If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
    'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
    “What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
    "We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
    "The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius
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  7. 10th November 2008, 10:14 AM #7
    Davy
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    Finally fixed

    Thanks for all the replies everyone.

    Finally fixed the problem.

    It was a browser issue, IE6.
    Reset all internet options to default, cleared all stored data including passwords.

    Bingo! good as new.

    Davy.
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  8. 10th November 2008, 08:15 PM #8
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    LRO
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    Quote Originally Posted by bruiser69 View Post
    Hi Davey,

    If you are locked into Telstra plan, then call tech support.
    Ask, (insist!) to know if you are on are Pair Gaining line. This is 'Telstra speak 'for getting two users on the one line & saving them from running extra cables. What this means is that voice comms are OK, but ADSL is half the speed.
    If you complain telstra will quickly rectify as what they are doing is in contravention to their contract to you.

    I have used many providers, but found TPG to give the best service, highest speed & cheapest plans than anyone else. Most plans also include IPTV which gives you equivalent to Foxtel free.

    Cheers..Bruiser
    Hi
    ADSL will not work on a small pair gain system. (2pr,4pr,6/16,6/15,RCM, 0r a ram8 system)
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