I used to look after about 200 computers, about 10 of them were macs.
Calls to fix a mac always made me nervous, cause I hardly ever had to do anything to them, and the operating systems changed faster than I could get experience with them.
PCs on the other hand - dead easy, always working on them. (Sounds like some of the older landrovers I read about here)
A couple of the staff were mac experts and could usually perform some miracle on them if I couldn't sort it.
They are just a 'bit different'. (yep, the mac staff and the computers)
cheers






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