TD5 inside- gone missing in action?

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Originally Posted by uninformed

How can the business be "growing" if the main concern is previous customers....

communication, clear honest communication, is king in all relationships.

Surely there is tech to help. Maybe auto reply that lets you know what number in the email cue you are. I understand FB is very popular but it also sucks balls. Not every one is one it. But if you have FB you have email. Email to me would be first point of contact for a international business.

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Business is growing because in Europe people now gather a number of cars and call me to go there for some days.

France Last saturday : Our day in pictures ... remapping... - Td5 Inside / Performance Inside | Facebook

Ireland Last friday: Log in to Facebook | Facebook

Im in the UK currently doing the same....

Again, Im not saying I only do Fb. I´m saying I struggle to reply everyone either FB or email

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Originally Posted by Roverlord off road spares

Strange business model? take on a customer, charge an initial fee, then continue to work on the initial customer for free which generates no further revenue ( to ensure customer satisfaction). So no income stream comes in from new potential customers . Business is growing ? but no revenue is coming in. So its either a hobby business and not a full time business as economically it would not be viable. just my thoughts

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Its not an hobby business, its a full time job and yes is growing. Over the last 3 weeks I´ve remapped about 30 td5s in the UK, 18 in France and 32 in Ireland and all of them I was there in person ! Still did a few remote to Australia and Brasil . Yesterday was Sunday and I did 8, again in Person! While Im doing them I cant be replying emails and messages and unfortunately cant do it while I´m driving or flying to!

People keep telling having that many requests it’s because I’m good at what I do , but it is frustrating not to be able to get everywhere!

Any way ... doing a Range Rover Classic td5 vnt turbo in London now and I will go full email mode after ....

My 2c...Recently got an alive remap 2 months ago. Although there was a few delays waiting on replys from Jose, when he had the time, he did well and sorted me out! My remap was worth every penny and the wait... Still want to ask a couple questions on the map itself though I don't want to chew up his time.

I had a TD5 inside map in my Defender about 4 years ago and was very happy with it. Jose was pretty quick to get back to me via email but maybe he wasn’t as busy at the time.
I can relate to running a business and trying to respond to everyone in a timely manner. It’s not always easy.
I guess that’s the point where employing someone else is required.
I believe Jose does some of the best maps as he is always racing and competing in TD5s and does proper real tests in the wild of what he does.
I reckon his maps are worth the wait.
Ps Jose it might be time to employ a personal assistant.
Even if it’s only one to two days a week.

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Originally Posted by Blade74

I had a TD5 inside map in my Defender about 4 years ago and was very happy with it. Jose was pretty quick to get back to me via email but maybe he wasn’t as busy at the time.Yeah the good ol days:bat:
I can relate to running a business and trying to respond to everyone in a timely manner. It’s not always easyeasy to reply in a timely many but a reply Yes so if your busy it might be hard to reply to emails in a timely manner . The problem here is if you email you are extremly lucky to get a email reply :bat:
I guess that’s the point where employing someone else is required He has said numerous time`s he has tried this and it did not work for him so it will not be happening:bat:
I believe Jose does some of the best maps as he is always racing and competing in TD5s and does proper real tests in the wild of what he does. Yes he does and his Remap performance reputation is second to none .
So when does one give up on waiting for a reply email for the legend to rely :bat:

I reckon his maps are worth the wait.Yeah right still waiting on a email i sent June last got replied to in August i replied straight away = no reply another 2 emails sent September and the December and still no reply :bat:
Ps Jose it might be time to employ a personal assistant.
Even if it’s only one to two days a week.

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Answered this already .
Many have tried to contact on numerous occasions with out success , Some got lucky (not many)
At the end of the day it seems if your a current customer and are on Dumb Book you will get looked after:bat:.
I dont think anything else needs to be said on this from me as im done with this for good[bighmmm]

I sent an email yesterday and have a reply.......

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Originally Posted by weeds

I sent an email yesterday and have a reply.......

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Current Customer also he mentioned for you to email and he would act :wallbash:

rangieman: maybe he just doesnt like you? lol

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Originally Posted by celtic4x4

Hi Ian.
Tell these guys to try Storm Tuning. The guy that owns it name is Dan he will give you great service usually gets back in contact within at least a couple of hours if not immediately. And their prices are great with follow up service being second to none. Look up their website.
Regards
Tony
Celtic4x4

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They got back to me overnight.....and we have been exchanging emails.