Never EVER am I going to a dealer again!!!

**Markf** · 17th April 2018, 06:13 PM

What a saga....
Started out with rising oil level which was diagnosed as a cracked head. The car was running perfectly but had the fuel in oil issue.
Ordered and received an AMC head from Turner Engineering. Barrow load of cash #1.

Had dealer fit the new head. Barrow load of cash #2.

Oil level still rising, lumpy idle and well down on power. This was diagnosed as two leaking O-rings. Fixed (???) at zero cost.
Service manager made the comment that the "technician" who did the work didn't realise that the injector rockers needed to be re-adjusted after refitting the rocker shaft.

Oil level still rising. Power better but not as good as it was pre head change and idle still lumpy at start. It also sounded like a bit of hydraulicing going on too. . Diagnosed as a dribbling injector after they (dealer) faffed around for two days. They couldn't say how many injectors were dribbling as they don't have a bore scope that can get down the injector hole. SAY WHAT... I would've thought that'd be a standard bit of kit in a workshop but apparently not. My opinion is that one or more injectors were probably wrecked by the aforementioned "technician".

Got a set of used injectors from a low mileage engine. Barrow load of cash #3.

Had dealer install injectors. They tried to charge another barrow load of cash. I told them that if the job had been done right in the first place I wouldn't be standing there arguing about a bill. No charge.

Get halfway home and the car dies. Wouldn't idle. Can't restart. Nothing.
Plugged in trusty Nanocom and no faults logged. Tried a purge cycle (foot flat to the floor 5 times) and still nothing.

Called dealer (at around 6.00pm) and luckily there was still someone there. They came out with a Disco Sport and put my car on a flat top and back to the dealers it goes.

I don't care what's wrong or how much it costs to fix I'm NOT paying...

The problem is that my wife and I are heading off on Friday to Hamilton Downs Youth Camp (near Alice Springs) for a working holiday. Seeing as I can't trust the car due to the standard of work that the dealer does I'm going to have to buy some gold plated, tow anywhere roadside assist probably for another barrow load of cash.

Isn't it fun being retired and on a limited fixed income....

**Pedro_The_Swift** · 17th April 2018, 06:22 PM

I think the trouble with dealers is that all LR D2 trained mechs have moved on to their own business or have become Qty surveyors----
I would think even the D3 owners are soon to find this out...

**scarry** · 17th April 2018, 06:29 PM

Originally Posted by Pedro_The_Swift

I think the trouble with dealers is that all LR D2 trained mechs have moved on to their own business or have become Qty surveyors----
I would think even the D3 owners are soon to find this out...

They seem hopeless at sorting out D4's as well,as a number of people on here have found out the hard way.

I also know from a very good source the local Dealer near here has 5 newish vehicles they can't sort,and the owners won't give back their loan cars,as they don't want their own vehicles back.

After being burnt badly 15yrs ago,i won't go near them,apart for warranty work.

**Jazzman** · 17th April 2018, 06:33 PM

Lesson learned. There are rule on the forum about dissing specific people which i guess is fair. However Land Rover dealers are notorious for being terrible at their job. I can speak from experience, on many occasions.

If I was looking to purchase a second hand Land Rover and one happened to have only ever been dealer serviced, i'd look for another. Especially if the car was located in Gippsland...

**rangieman** · 17th April 2018, 06:37 PM

Wow that is disgusting

**Markf** · 17th April 2018, 06:49 PM

Originally Posted by Pedro_The_Swift

I think the trouble with dealers is that all LR D2 trained mechs have moved on to their own business or have become Qty surveyors----
I would think even the D3 owners are soon to find this out...

Sad to say this isn't limited to LR dealers. A couple of years ago a Subaru dealer tried to sting us for ~$7,000 for a crank position sensor. Started out replacing injectors and then proceeded to turbo, etc. After consumer affairs action it ended up costing us for a simple replacement of the CPS - less than $200 parts and labour done by an independent diesel specialist who knew what they were doing.
Step son's early Navara diesel. Quoted about a bazillion bucks for injector pump, yada, yada. Erase learnt data and a long drive and all is well. Less than $90 bucks.

It seems that a lot of older cars suffer from this problem.

**Roverlord off road spares** · 17th April 2018, 06:52 PM

Originally Posted by Jazzman

Lesson learned. There are rule on the forum about dissing specific people which i guess is fair. However Land Rover dealers are notorious for being terrible at their job. I can speak from experience, on many occasions.

If I was looking to purchase a second hand Land Rover and one happened to have only ever been dealer serviced, i'd look for another. Especially if the car was located in Gippsland...

Hmm wonder if its that same dealership that worked on yours when your mum had it.

**101RRS** · 17th April 2018, 07:03 PM

Sorry to hear your pain but why would you take such an old car (yes D2 is now old

) to a dealer. They will have no experience with your model these days.

**rangieman** · 17th April 2018, 07:15 PM

Originally Posted by garrycol

Sorry to hear your pain but why would you take such an old car (yes D2 is now old

) to a dealer. They will have no experience with your model these days.

Is a mechanic a mechanic

Honestly any intelligent mechanic could do that job and if they are unfamiliar to the car and job there is what we all revert to is google these days

I have worked all manner of things and if im not sure on something good ol google helps .
Yes it is a old car car compared to the space crafts of today but a motor is a motor it is only the sequence of work and managment technology that has changed

**donh54** · 17th April 2018, 07:24 PM

Originally Posted by rangieman

Is a mechanic a mechanic

Honestly any intelligent mechanic could do that job and if they are unfamiliar to the car and job there is what we all revert to is google these days

I have worked all manner of things and if im not sure on something good ol google helps .
Yes it is a old car car compared to the space crafts of today but a motor is a motor it is only the sequence of work and managment technology that has changed

The problem is that a large percentage of a mechanics trade training these days is computer-based "tick and flick" stuff. All the training providers are interested in is bodies through the door to get the training fees. When I was working at TAFE, I used to see the teachers virtually tearing their hair out at the types they had to pass as "competent"

Thread: Never EVER am I going to a dealer again!!!

Thread Tools

Never EVER am I going to a dealer again!!!

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions